Windows 8 and 8.1 Forums


Help: audio stops working after a while

  1. #1


    Posts : 20
    Microsoft Windows 8.1 64-bit 9600 Multiprocessor Free

    Help: audio stops working after a while


    I am having some problems with my laptops audio. The audio always cuts off after a while and doesn't work until I restart the PC. I have installed the newest drivers and also rolled back to the older drivers, I have tried disabling and enabling the sound card nothing seems to be working. After I restart then it works for sometime but after that it stops and none of the playback devices would give out audio . Please help.

    Audio driver details:

    IDT high definition audio codec
    version : 6.3.9600.16384

    System information:
    Intel core I5 , 2.50GHZ , 8gb RAM , windows 8.1 , 64bit




      My System SpecsSystem Spec

  2. #2


    Forever West
    Posts : 591
    WinVista, Win7, Win8.1, Win10, Mac OS X 10.10, Linux Mint 17.1


    Many Notebooks use similar hardware, your System Specs need to be completed.
    System Spec - Fill In Your EightForums System Spec
      My System SpecsSystem Spec

  3. #3


    Posts : 20
    Microsoft Windows 8.1 64-bit 9600 Multiprocessor Free


    Done
      My System SpecsSystem Spec

  4. #4


    Forever West
    Posts : 591
    WinVista, Win7, Win8.1, Win10, Mac OS X 10.10, Linux Mint 17.1


    Does the same problem exist when using a headset or earbuds with it?
      My System SpecsSystem Spec

  5. #5


    Posts : 20
    Microsoft Windows 8.1 64-bit 9600 Multiprocessor Free


    Quote Originally Posted by Berton View Post
    Does the same problem exist when using a headset or earbuds with it?
    Yes, The problem isn't just restricted to the speakers, when I plug in my headphone it still wouldn't work.
      My System SpecsSystem Spec

  6. #6


    Forever West
    Posts : 591
    WinVista, Win7, Win8.1, Win10, Mac OS X 10.10, Linux Mint 17.1


    The downside of a Notebook/Laptop is it is hard to change the hardware, usually have to replace the motherboard. Cost-effectiveness comes into play based upon the age, if in warranty and if not whether one wants to invest in repairs with either no warranty or very short compared to the cost a new device. Adding the parts costs to labor costs can equal half or more of a new computer with a warranty.

    If I were working on it I'd boot to a Linux LiveDVD [prefer Mint] and check to see if the problem is hardware or software related, if it works in Linux then the assumption would be it's a Windows and drivers issue.
      My System SpecsSystem Spec

  7. #7


    United States
    Posts : 3,093
    Windows 8.1 Pro 64-bit
    Last edited by popeye; 02 May 2015 at 10:25.
      My System SpecsSystem Spec

  8. #8


    Posts : 20
    Microsoft Windows 8.1 64-bit 9600 Multiprocessor Free


    Hi Popeye, I followed the instructions on the HP page you referenced but after I turned my computer back on and tried to install the file from my downloads it said that '' the hardware detected is not supported by this IDT software package , the install will be aborted '' I restarted my Laptop and the sound came back for about 5minutes and then it stopped working.

    @Berton, how do I find out the problem using Linux?
      My System SpecsSystem Spec

  9. #9


    Forever West
    Posts : 591
    WinVista, Win7, Win8.1, Win10, Mac OS X 10.10, Linux Mint 17.1


    When Linux loads try playing a song, VLC Media Player is included on the LiveDVD.
      My System SpecsSystem Spec

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