Windows 8.1 Pro (No Audio Output/Input Device Installed)

Despina

New Member
Messages
2
I'm using an MSI GS70 laptop and just recently ran into a problem where my audio device suddenly stopped working. I spent about 2 hours trying to fix the solution with what I could find online but unfortunately it didn't work. I just did a clean reinstall of Windows 8.1 and the problem continues to persist stating that I have no audio devices installed. I'd appreciate it if someone would be able to help me solve this problem as it has caused nothing but frustration for me most of the day. Device Manager.pngNo Sound.png
 

My Computer

System One

  • OS
    Windows 8.1 Pro
Check the BIOS. The audio can be enabled or disabled in most BIOS. If everything is OK in the BIOS, try a BIOS reset (back to default values) and see if that helps.

You could also run Linux (via a disc) and see if the sound is detected OK in Linux. If it is, that says the sound is working and there is potentially a problem with Windows. If this laptop has an Intel chipset, try installing the Intel motherboard chipset drivers and see if that helps - one of the things the chipset drivers do is identify all the devices on the motherboard.
 

My Computer

System One

  • OS
    Win 10
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Home Built
    CPU
    i7 6700K
    Motherboard
    ASUS ROG Maximus VIII Hero
    Memory
    16 Gb G Skill TridentZ DDR4 3400
    Graphics Card(s)
    Intel (i7 CPU)
    Sound Card
    RealTek Integrated
    Monitor(s) Displays
    27" Dell SE2717HR
    Screen Resolution
    1920X1080
    Hard Drives
    500GB Samsung 850 SSD, 3TB for backups
    PSU
    EVGA Supernova 750 G2
    Case
    BeQuiet Silent Base 600
    Cooling
    Deepcool Captain 120EX
    Keyboard
    Microsoft Wireless
    Mouse
    Logitech wireless
    Internet Speed
    Cable - 100MB Downlink
    Browser
    Edge/Firefox
    Antivirus
    Microsoft
    Other Info
    Sonar Platinum 64 bit recording studio software with MOTU 896Mk3 Hybrid recording interface unit.
You have so much installed under audio I would disable everything except the the Realtek HD audio. Then uninstall it and reboot and let it reinstall. See if it works with just Realtek audio enabled. Enable the others one at a time and reboot. See if there is one causing the problem.
 

My Computer

System One

  • OS
    Windows 8.1 Pro 64-bit
    Computer type
    Laptop
    System Manufacturer/Model
    Acer V3 771G-6443
    CPU
    i5-3230m
    Motherboard
    Acer VA70_HC (U3E1)
    Memory
    8GB DDR3 PC3-12800 (800 MHz)
    Graphics Card(s)
    HD4000 + GeForce GT 730M
    Sound Card
    Realtek High Definition Audio
    Monitor(s) Displays
    17" Generic PnP Display on Intel HD Graphics 4000
    Screen Resolution
    1600x900 pixels
    Hard Drives
    Samsung SSD 850 EVO 250 GB
    ADATA SSD SP900 128GB
    PSU
    90 watt brick
    Mouse
    Bluetooth
    Antivirus
    Comodo
    Other Info
    Asus RT-AC56R dual-band WRT router (Merlin firmware). Intel 7260.HMWWB.R dual-band ac wireless adapter.
I missed they are grayed out, sorry. Are you showing hidden devices is that why? I would uninstall/remove all those then do the uninstall of Realtek like I said.
 

My Computer

System One

  • OS
    Windows 8.1 Pro 64-bit
    Computer type
    Laptop
    System Manufacturer/Model
    Acer V3 771G-6443
    CPU
    i5-3230m
    Motherboard
    Acer VA70_HC (U3E1)
    Memory
    8GB DDR3 PC3-12800 (800 MHz)
    Graphics Card(s)
    HD4000 + GeForce GT 730M
    Sound Card
    Realtek High Definition Audio
    Monitor(s) Displays
    17" Generic PnP Display on Intel HD Graphics 4000
    Screen Resolution
    1600x900 pixels
    Hard Drives
    Samsung SSD 850 EVO 250 GB
    ADATA SSD SP900 128GB
    PSU
    90 watt brick
    Mouse
    Bluetooth
    Antivirus
    Comodo
    Other Info
    Asus RT-AC56R dual-band WRT router (Merlin firmware). Intel 7260.HMWWB.R dual-band ac wireless adapter.
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