Windows 8 and 8.1 Forums


Sound has completely stopped working

  1. #1


    Posts : 4
    I don't know

    Sound has completely stopped working


    Hello, if someone could help me solve this problem it would be fantastic.

    About three weeks ago, my laptop froze so I switched it off and on. When it started back up, the audio was gone without a trace. Spotify tells me "There is a problem with my sound card". This has happened once or twice before a while back, but was always solved by just restarting my computer. This time that doesn't work. Realtek High Definition Audio is what I have, and my soundcard is built-in. Since this happened I've had so sound what so ever, and I've been using my phone for sound which is very inconvieniant. I need my sound back on my laptop for my studies.

    I have tried almost everything I can think of. I have read many questions online from people who seem to be having the same problem as me, or a very similar problem, but all of their solutions which seem to work do not work for me.

    I have tried doing a system restore, which failed. I have a HP laptop, and I even called both the Microsoft and HP helplines for assistance but to no avail. They didn't seem to know what the issue was, and said they would call me back but never did.

    I'm not too tech savvy, so I don't know much about these kind of things but I have tried updating all the drivers, however Windows tells me that they are all up to date and working properly. However, sound isn't on anything, even YouTube videos which crash after a couple of seconds of playing.

    I have tried restarting Windows Audio, which hasn't worked. I have tried the Command Prompt > sfc/scannow which seems to have worked for some people, but not me.

    I have checked that everything is unmuted and the volume is up. When I try to troubleshoot for problems, nothing is found. When I try to test my speakers, I get a message saying "Error, Failed to play test tone." I've tried various other things that have been suggested online but they haven't worked.

    I also sometimes get a message when I click on my speakers icon saying "Windows has detected audio enhancements causing problems" and it asks me if I would like to disable it. It's also worth mentioning that for a few weeks before this happened I was sometimes hearing slight crackling sounds through my speakers (and also through headphones) when listening to music but they would disappear quite quickly.

    I'm really at a loss for what to do, and it's quite stressful when nothing seems to be fixing the problem. If you know how I could fix this problem, please help.

    Thanks.

      My System SpecsSystem Spec

  2. #2


    What is showing in the Device Manager, Sound section? Does the RealTek show up? and if it does is it shown as working OK or does it have an error code? This is the first step.
      My System SpecsSystem Spec

  3. #3


    Posts : 143
    Windows 8.1


    When you go to Control Panel, and click on Sound, what do you see in the box that pops up?
      My System SpecsSystem Spec

  4. #4


    Posts : 4
    I don't know


    Quote Originally Posted by fireberd View Post
    What is showing in the Device Manager, Sound section? Does the RealTek show up? and if it does is it shown as working OK or does it have an error code? This is the first step.
    Yes, the RealTek is there and it says that it's working properly. :S
      My System SpecsSystem Spec

  5. #5


    Posts : 4
    I don't know


    Quote Originally Posted by Rocky View Post
    When you go to Control Panel, and click on Sound, what do you see in the box that pops up?
    Three options-
    Bluetooth Audio Device
    Intel(R) Display Audio
    Realtek High Definition Audio
      My System SpecsSystem Spec

  6. #6


    United States
    Posts : 3,093
    Windows 8.1 Pro 64-bit


    Is Realtek HD Audio selected as the default?

    Go to Device Manager and uninstall the Realtek audio, reboot and let re-install, see if it works.
      My System SpecsSystem Spec

  7. #7


    Hafnarfjörður IS
    Posts : 4,376
    Linux Centos 7, W8.1, W7, W2K3 Server W10


    Quote Originally Posted by popeye View Post
    Is Realtek HD Audio selected as the default?

    Go to Device Manager and uninstall the Realtek audio, reboot and let re-install, see if it works.
    Hi there

    before doing that just click against the driver and choose ROLL BACK driver.


    On the W10 forum a lot of people have been having audio problems with REALTEK/VIA/CONNEXANT drivers. It's likely the manufacturers are working on some W10 drivers and have hosed everything up.

    The standard Ms drivers usually work. Note after updates you might have to re-do this step again.

    Cheers
    jimbo
      My System SpecsSystem Spec

  8. #8


    Posts : 4
    I don't know


    Quote Originally Posted by jimbo45 View Post
    Quote Originally Posted by popeye View Post
    Is Realtek HD Audio selected as the default?

    Go to Device Manager and uninstall the Realtek audio, reboot and let re-install, see if it works.
    Hi there

    before doing that just click against the driver and choose ROLL BACK driver.


    On the W10 forum a lot of people have been having audio problems with REALTEK/VIA/CONNEXANT drivers. It's likely the manufacturers are working on some W10 drivers and have hosed everything up.

    The standard Ms drivers usually work. Note after updates you might have to re-do this step again.

    Cheers
    jimbo
    Hi, thanks for the suggestion but when I go to do this the option "Roll Back Driver" is unclickable. Any idea why or any other solution?

    Quote Originally Posted by popeye View Post
    Is Realtek HD Audio selected as the default?

    Go to Device Manager and uninstall the Realtek audio, reboot and let re-install, see if it works.
    I've already tried this, to no avail.
      My System SpecsSystem Spec

  9. #9


    Posts : 1
    w8.1,w7,w10,wXP


    Looks like you're in for a new Sound Card!
      My System SpecsSystem Spec

Sound has completely stopped working
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