Windows 8 and 8.1 Forums

Sound/audio/video stutters/lags/glitches when moving mouse

  1. #1

    Posts : 12
    windows 8.1

    Sound/audio/video stutters/lags/glitches when moving mouse

    ACER Aspire XC-605 Desktop PC with S240HLBID Full HD 24" LED Monitor
    windows 8.1 64-bit
    inter core i5 processor 4440
    intel hd grathics
    2 tb hard drive
    8gb ddr3 memory
    dvd-super milti drive
    card reader
    intergrated lan 10/100/1000
    wireless lan-bluetooth
    with monitor
    S240HLBID Full HD 24" LED Monitor
    and wireless keyboard
    and wireless mouse

    It happened Yesterday.

    i have turned my PC on as usual, but after 10 to 15 minutes my audio/sound/video/mouse stutters/lags/glitches when i am listening to music, YouTube, CD or when i am playing games like Star Craft 2, Dota 2 or even Mine craft. It is happening to three of the browses i am using: Mozilla, Chrome and Explorer so it is not a problem of the particular browser. i have tried to restart the PC but didn't work, i have tried uninstalling the Adobe flash if that was a case and then restarting the PC, then installing Adobe Flash but the problem is still there. i haven't tried to back up my PC because it is only 2 moths old and i don't want to lose my games and files on the computer.I have even tried to change batteries but still nothing.

    if you know what is the cause of this all and you have solution for it please reply me thank you a lot.

    PS: about the mouse.
    when i am not watching anything, listening anything or even playing anything the mouse still lags and glitches. i have checked the connection still perfectly fine and i have tried to scan my PC if there is not Viruses and nothing is showing up, I am using kaspersky as my antivirus.

    PSS: sorry for grammar, spelling and punctuation, i am not English i am Polish in fact.
    Last edited by Rafal; 15 Mar 2015 at 03:58.

      My System SpecsSystem Spec

  2. #2

    Posts : 2
    Windows 8

    I have the exact same computer as you and even the exact same monitor, with all the same specs. I've also had this computer only 2 months.. and I'm having the same troubles as you. The audio randomly goes laggy and glitchy and sounds so strange through my speakers. Got no idea how to fix it but I'm probably going to take it back to the store if I can't fix it.
      My System SpecsSystem Spec

  3. #3

    Posts : 2
    Windows 8

    Seemed to find a fix, the small USB adapter you plug into the USB ports to use the mouse and keyboard, move it to one of the different USB ports on the back of the PC. It seems to not work properly on the bottom two USB ports on the back of the computer, so plug it into one of the two above it that has the Ethernet port next to it.
      My System SpecsSystem Spec

  4. #4

    Posts : 12
    windows 8.1

    and that will fix the problem? if yes thank you so much for your help. i will reply when i have done it and check if it still doing this stutter if not you are a genius.
      My System SpecsSystem Spec

  5. #5

    Posts : 12
    windows 8.1

    Man you are a genius the problem is gone.

    i got another problem with the keyboard.

    it starter about 2 - 3 weeks ago
    when i turn the pc on i have to restart it because my keyboard wont work and after restart it works do you know how to fix it thx
    Last edited by Rafal; 15 Mar 2015 at 03:56.
      My System SpecsSystem Spec

  6. #6

    Posts : 12
    windows 8.1

    wait watttttt the problem is still thereeeeee naaaaahhhhh
      My System SpecsSystem Spec

  7. #7

    Posts : 5
    Win 8.1

    Hi, the problem is coming from a new update from the intel (intel technology access - service), when you stop that process it works, you can read more about how to fix it for now in this thread, it's not a permanent solution.

    Drop in performance/ mouse stuttering after about 20 min
      My System SpecsSystem Spec

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