Windows 8 and 8.1 Forums


HP Elitebook 840 - lost all audio after new SSD & install

  1. #1


    Posts : 44
    Windows 8.1

    HP Elitebook 840 - lost all audio after new SSD & install


    Hey,

    I have had a few problems with the above laptop which appear to be have solved by installed a new pure SSD hard drive. Windows 8.1 has been installed and the OS has activated fine, the only strange thing is that it appears i have lost all audio and the speaker symbol at the bottom right hand side of the screen has a little red cross on it.

    Tried installing the manufactures drivers but nothing has happened.

    Anything I can try to try and trouble shoot this problem at sort it out swiftly please?

    Thanks

      My System SpecsSystem Spec

  2. #2


    Canada
    Posts : 1,950
    windows 8.1 Update 1 Pro 64bit


    Is this the site you loaded the drivers from:
    Drivers & Software for HP EliteBook 840 G1 Notebook PC - HP Support Center.

    Go to Devices and Printers, does the Audio device appear, right click it and you may troubleshoot from there.
      My System SpecsSystem Spec

  3. #3


    Penn's Forest
    Posts : 216
    Win8.1 Pro | Win10TP Pro - boot to VHD


    Look in Device Manager for any problem devices
    -> the category expands to show problem devices when you first view the list.

    Post a screen shot of the General tab for any device that shows a problem

    Also follow this this tutorial to post a PUBLISHED Speccy report:
    Speccy - Publish Snapshot of your System Specs

    Nucci probably sent you to the right place - a driver is most likely missing.

    Bill
    .
      My System SpecsSystem Spec

  4. #4


    May be more than just the sound driver was not installed. In most cases Windows will install the generic, basic function HIgh Definition Audio Drivers if a compatible sound card is detected.
      My System SpecsSystem Spec

HP Elitebook 840 - lost all audio after new SSD & install
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