Solved "The speaker, headset or headphone is unplugged"

EchoTango

New Member
Messages
9
Help please !

Monitor with built-in speakers is connected over an HDMI cable and so the speakers cannot be actually disconnected. Strangely, the sound feature comes or goes by either a reawakening or a reboot. Speaker icon has a red X indication when it has failed and none of the Windows sounds play.

This is a 8.1 desktop that has the latest Realtek and Intel drivers installed direct from their websites.


Any ideas ?
 

My Computer

System One

  • OS
    8.1
    Computer type
    PC/Desktop
More info...

Under the "Sound" tab in the Mixer and under Playback, HSG1074 has a green check and is noted as the Default Device. Under this icon is the Speakers - Realtek High Definition Audio which is showing not plugged in.
 

My Computer

System One

  • OS
    8.1
    Computer type
    PC/Desktop
When you use HDMI, the PC's regular audio (e.g. RealTek) is not used. The HDMI audio is from a chip in the video card.

What do you have listed in the Device Manager, Sound Section. You should have RealTek audio and whatever video device you have's audio. e.g. if you have Intel Video then you should have Intel HDMI Audio listed. If you have an AMD or NVIDIA video card then you should have AMD or NVIDIA HDMI audio. However, if you only have the generic, basic function Windows installed "High Definition Audio Codec for the HDMI then the first step is to install the correct Video driver (which will include the HDMI audio).,
 

My Computer

System One

  • OS
    Win 10
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Home Built
    CPU
    i7 6700K
    Motherboard
    ASUS ROG Maximus VIII Hero
    Memory
    16 Gb G Skill TridentZ DDR4 3400
    Graphics Card(s)
    Intel (i7 CPU)
    Sound Card
    RealTek Integrated
    Monitor(s) Displays
    27" Dell SE2717HR
    Screen Resolution
    1920X1080
    Hard Drives
    500GB Samsung 850 SSD, 3TB for backups
    PSU
    EVGA Supernova 750 G2
    Case
    BeQuiet Silent Base 600
    Cooling
    Deepcool Captain 120EX
    Keyboard
    Microsoft Wireless
    Mouse
    Logitech wireless
    Internet Speed
    Cable - 100MB Downlink
    Browser
    Edge/Firefox
    Antivirus
    Microsoft
    Other Info
    Sonar Platinum 64 bit recording studio software with MOTU 896Mk3 Hybrid recording interface unit.
Thanks for responding Fireberd...

This sound is on-board and not a discrete card. I seem to have two audio pieces of software, Realtek and Intel which I believe is running through a "soft" device called HSG1074. I think HSG1074 controls which port the sound plays through and I think its getting confused or the Intel program is not loading every time leaving Realtek looking for speakers. I have looked through all the options for all three pieces and have not found an HDMI option. Just to make even more interesting, when I woke up the PC to answer your post, the sound is now working fine.


I'm wondering if there is an update to HSG1074 ?

ET.
 

My Computer

System One

  • OS
    8.1
    Computer type
    PC/Desktop
The HSG1074 is a Hanspree TV. Is that what you are using as a monitor?

The on-board sound, RealTek, is ONLY for regular PC audio and NOT for HDMI.

The Intel is providing the HDMI audio.
 

My Computer

System One

  • OS
    Win 10
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Home Built
    CPU
    i7 6700K
    Motherboard
    ASUS ROG Maximus VIII Hero
    Memory
    16 Gb G Skill TridentZ DDR4 3400
    Graphics Card(s)
    Intel (i7 CPU)
    Sound Card
    RealTek Integrated
    Monitor(s) Displays
    27" Dell SE2717HR
    Screen Resolution
    1920X1080
    Hard Drives
    500GB Samsung 850 SSD, 3TB for backups
    PSU
    EVGA Supernova 750 G2
    Case
    BeQuiet Silent Base 600
    Cooling
    Deepcool Captain 120EX
    Keyboard
    Microsoft Wireless
    Mouse
    Logitech wireless
    Internet Speed
    Cable - 100MB Downlink
    Browser
    Edge/Firefox
    Antivirus
    Microsoft
    Other Info
    Sonar Platinum 64 bit recording studio software with MOTU 896Mk3 Hybrid recording interface unit.
Ah...another piece falls into place.

Yes indeed, I am using a Hanspree monitor/TV and so that's what that means ! Should I de-install the Realtek as I'm not using the regular sound ports ?
 

My Computer

System One

  • OS
    8.1
    Computer type
    PC/Desktop
Ah...another piece falls into place.

Yes indeed, I am using a Hanspree monitor/TV and so that's what that means ! Should I de-install the Realtek as I'm not using the regular sound ports ?
You don't need to uninstall Realtek drivers, they would be installed next time you boot anyway. What you can do (maybe ) is to turn off onboard sound in the BIOS or just disable it in Device Manager.
 

My Computer

System One

  • OS
    Windows 8.1 Pro
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Home made
    CPU
    AMD Ryzen7 2700x
    Motherboard
    Asus Prime x470 Pro
    Memory
    16GB Kingston 3600
    Graphics Card(s)
    Asus strix 570 OC 4gb
    Hard Drives
    Samsung 960 evo 250GB
    Silicon Power V70 240GB SSD
    WD 1 TB Blue
    WD 2 TB Blue
    Bunch of backup HDDs.
    PSU
    Sharkoon, Silent Storm 660W
    Case
    Raidmax
    Cooling
    CCM Nepton 140xl
    Internet Speed
    40/2 Mbps
    Browser
    Firefox
    Antivirus
    WD
I would leave the RealTek alone. It is not going to interfere with HDMI audio.
 

My Computer

System One

  • OS
    Win 10
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Home Built
    CPU
    i7 6700K
    Motherboard
    ASUS ROG Maximus VIII Hero
    Memory
    16 Gb G Skill TridentZ DDR4 3400
    Graphics Card(s)
    Intel (i7 CPU)
    Sound Card
    RealTek Integrated
    Monitor(s) Displays
    27" Dell SE2717HR
    Screen Resolution
    1920X1080
    Hard Drives
    500GB Samsung 850 SSD, 3TB for backups
    PSU
    EVGA Supernova 750 G2
    Case
    BeQuiet Silent Base 600
    Cooling
    Deepcool Captain 120EX
    Keyboard
    Microsoft Wireless
    Mouse
    Logitech wireless
    Internet Speed
    Cable - 100MB Downlink
    Browser
    Edge/Firefox
    Antivirus
    Microsoft
    Other Info
    Sonar Platinum 64 bit recording studio software with MOTU 896Mk3 Hybrid recording interface unit.
Thanks again....

I've deleted the RealTek driver so it can't load on start-up and I know how to restore it if I need to. So far so good, as I've booted up the PC three times now and no red "X" on the speaker icon.

If this does fix the issue, it looks like RealTek and Intel don't play well together......
 

My Computer

System One

  • OS
    8.1
    Computer type
    PC/Desktop
What is happening with the Red X is that the RealTek hardware is detecting that there are no speakers plugged in and it displays the Red X. If speakers are plugged in the Red X will go away. I just answered another thread for a user that had the exact same question about the Red X. On his systems if no speakers are plugged in he gets the Red X. He plugs in speakers and the Red X goes away. Proper operation.

You should re-enable the RealTek. If you ever want to record streaming audio from the Internet you need the "Stereo Mix" set as the default recording device (in the Sound Panel/Recording section). That is a function of the RealTek, as the Video's HDMI audio does not have this capability. Having RealTek enabled will not interfere (do nothing) to your HDMI audio.
 

My Computer

System One

  • OS
    Win 10
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Home Built
    CPU
    i7 6700K
    Motherboard
    ASUS ROG Maximus VIII Hero
    Memory
    16 Gb G Skill TridentZ DDR4 3400
    Graphics Card(s)
    Intel (i7 CPU)
    Sound Card
    RealTek Integrated
    Monitor(s) Displays
    27" Dell SE2717HR
    Screen Resolution
    1920X1080
    Hard Drives
    500GB Samsung 850 SSD, 3TB for backups
    PSU
    EVGA Supernova 750 G2
    Case
    BeQuiet Silent Base 600
    Cooling
    Deepcool Captain 120EX
    Keyboard
    Microsoft Wireless
    Mouse
    Logitech wireless
    Internet Speed
    Cable - 100MB Downlink
    Browser
    Edge/Firefox
    Antivirus
    Microsoft
    Other Info
    Sonar Platinum 64 bit recording studio software with MOTU 896Mk3 Hybrid recording interface unit.
Spoke to soon....woke up the PC and the sound is not working......again.

Since the RealTek driver is now gone this confirms the Intel software did not load. The sound mixer is gone but the device list the "High Definition Audio Device" shows as working properly. The HSG1074 Audio Display is also missing from the Device list.

I know I can re-boot and it will eventually return.
 

My Computer

System One

  • OS
    8.1
    Computer type
    PC/Desktop
Because you removed/uninstalled or whatever the RealTek drivers, Windows, when booted installed the generic, basic function, HD Audio Driver for the PC sound.

But that should still not have anything to do with the HDMI audio. That has to be a function of something happening with the HDMI link. Because it happens after "waking up" that says some function needs to stay on rather than go into the standby (sleep) mode.
 

My Computer

System One

  • OS
    Win 10
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Home Built
    CPU
    i7 6700K
    Motherboard
    ASUS ROG Maximus VIII Hero
    Memory
    16 Gb G Skill TridentZ DDR4 3400
    Graphics Card(s)
    Intel (i7 CPU)
    Sound Card
    RealTek Integrated
    Monitor(s) Displays
    27" Dell SE2717HR
    Screen Resolution
    1920X1080
    Hard Drives
    500GB Samsung 850 SSD, 3TB for backups
    PSU
    EVGA Supernova 750 G2
    Case
    BeQuiet Silent Base 600
    Cooling
    Deepcool Captain 120EX
    Keyboard
    Microsoft Wireless
    Mouse
    Logitech wireless
    Internet Speed
    Cable - 100MB Downlink
    Browser
    Edge/Firefox
    Antivirus
    Microsoft
    Other Info
    Sonar Platinum 64 bit recording studio software with MOTU 896Mk3 Hybrid recording interface unit.
Thanks again Fireberd :

I think the mixer is part of the Intel sound software as I can re-boot and get the mixer back without RealTek. I have a speaker cable currently hooked up but it makes no difference as I think the error is a generic one that Windows displays.

I'm trying to minimize all the "players" in the situation and if I can get the HDMI working, I will add the RealTek piece back in later.

So, this now looks like a Windows/Intel problem. The next think I'm going to do is to change the monitor idle time to "forever" so the monitor going to sleep too early or waking up too late is removed from the equation.

....and so it goes.
 

My Computer

System One

  • OS
    8.1
    Computer type
    PC/Desktop
If you are still suspecting Realtec drivers. why don't you just "kill" it in BIOS. That way there's no chance for it to interfere and drivers for it or that HD audio driver will not load at all but will still be there if needed.
 

My Computer

System One

  • OS
    Windows 8.1 Pro
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Home made
    CPU
    AMD Ryzen7 2700x
    Motherboard
    Asus Prime x470 Pro
    Memory
    16GB Kingston 3600
    Graphics Card(s)
    Asus strix 570 OC 4gb
    Hard Drives
    Samsung 960 evo 250GB
    Silicon Power V70 240GB SSD
    WD 1 TB Blue
    WD 2 TB Blue
    Bunch of backup HDDs.
    PSU
    Sharkoon, Silent Storm 660W
    Case
    Raidmax
    Cooling
    CCM Nepton 140xl
    Internet Speed
    40/2 Mbps
    Browser
    Firefox
    Antivirus
    WD
Where are you plugging the HDMI into on the computer, a motherboard port or a dedicated graphics card? Either way. uninstall graphics driver then re-install, and be sure you have latest drivers.
 

My Computer

System One

  • OS
    Windows 8.1 Pro 64-bit
    Computer type
    Laptop
    System Manufacturer/Model
    Acer V3 771G-6443
    CPU
    i5-3230m
    Motherboard
    Acer VA70_HC (U3E1)
    Memory
    8GB DDR3 PC3-12800 (800 MHz)
    Graphics Card(s)
    HD4000 + GeForce GT 730M
    Sound Card
    Realtek High Definition Audio
    Monitor(s) Displays
    17" Generic PnP Display on Intel HD Graphics 4000
    Screen Resolution
    1600x900 pixels
    Hard Drives
    Samsung SSD 850 EVO 250 GB
    ADATA SSD SP900 128GB
    PSU
    90 watt brick
    Mouse
    Bluetooth
    Antivirus
    Comodo
    Other Info
    Asus RT-AC56R dual-band WRT router (Merlin firmware). Intel 7260.HMWWB.R dual-band ac wireless adapter.
I think I may have cracked this....

I'm now thinking this has something to do with conflicting sleep modes for the PC and the monitor. Typically, monitors go to sleep when the PC does. For some reason I think this monitor is going to sleep before the PC and the sound software is detecting a "no speaker connected" state. Conversely, when the PC is started, the monitor goes through a boot-up process and I suspect it's not quite "ready" in time for the PC software load, again detecting a "no speaker connected state". I've started turning the monitor on first and letting it "boot up" before hitting the power button on the PC. This would also account for why it sometimes works and sometimes not.

So far so good.

If this does works, it would seem the audio software has zero tolerance to device status nor any re-try capability.
 

My Computer

System One

  • OS
    8.1
    Computer type
    PC/Desktop
I been powering up the monitor first and it seems to work. Seems the Intel audio software is not a smart as it should be.

Thanks to all who helped out !
 

My Computer

System One

  • OS
    8.1
    Computer type
    PC/Desktop
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