Windows 8 and 8.1 Forums

volume control goes down automatically/randomly

  1. #1

    Posts : 4
    windows 8.1

    volume control goes down automatically/randomly

    Im sorry upfront I don't know how to look up my specs. My volume randomly turns all the way down to zero on it own! on all devices (headest/speakers). It says all my drivers are up to date. I will reboot and the volume is restored back to 100%.Ive also checked communications tabs and the checkbox 'do nothing' is checked off.This is going to drive me crazy! Please..can someone help??? Im a gamer and right in the middle of playing my volume cuts out and I have to reboot. if you need system specs pls send me a link so that I may provide. Im lost

      My System SpecsSystem Spec

  2. #2

    Run the free "Speccy" program and it will list your PC specs. Speccy - System Information - Free Download

    Without specs its hard to do any specific troubleshooting (however even with specs a problem such as this is hard to troubleshoot).

    But, does this happen when any specific programs are running? e.g. you state it happens with games. Does it happen when you are not gaming?

    Checking Windows for updates is not the best way. Windows, many times, does not have the latest drivers, due to the Microsoft validation process. Best to get drivers, such as the sound, either from the PC vendor or in the case of RealTek sound, direct from RealTek. This insures you have the correct sound driver.

    Also, if you have "High Definition Audio" listed for the PC sound driver, that is incorrect and only the generic, basic function, Windows installed driver. It is not the correct sound driver for your sound hardware.
      My System SpecsSystem Spec

  3. #3

    Posts : 4
    windows 8.1

    TY ssoo much for the reply here are my specs:Operating System
    Windows 8.1 64-bit
    Intel Core i5 4670K @ 3.40GHz 27 C
    Haswell 22nm Technology
    8.00GB Dual-Channel DDR3 @ 798MHz (11-11-11-28)
    Gigabyte Technology Co., Ltd. Z87-HD3 (SOCKET 0) 28 C
    DELL E193FP (1280x1024@60Hz)
    1023MB NVIDIA GeForce GTX 650 (MSI) 25 C
    931GB TOSHIBA DT01ACA100 (SATA) 27 C
    Optical Drives
    Realtek High Definition Audio
    they are set to cd quality...but now I cant find where it is to turn it down to normal? (im old I forget everything )p.s. it was set to cd quality I turned it down to telephone quality that was the lowest/it happens when im gaming...I never noticed it otherwise
      My System SpecsSystem Spec

  4. #4

    I set my default to 16 bits 44.100. That is the standard "CD Quality" and what I use in my recording studio.
    The Realtek HD Audio Manager is in the Control Panel/Hardware and Sound. Click on the Settings Icon (gear) at lower right and then Click Control Panel and finally Hardware and Sound.

    However, what you have the quality setting at should not cause the problem you are having.

    It apparently is some setting in a game (or games) that is causing the problem. I'm not a gamer and don't know what games you have so I can't really comment on that. However, look at the setup for the game(s) and see if there might be some setting that potentially could cause it.

    (I'm not young either - I'm a retired computer tech - a "Florida Retiree").
      My System SpecsSystem Spec

  5. #5

    Posts : 4
    windows 8.1

    Dear retiree, (me too, but live in Ct.)
    thank you again for your oh so needed help. I only play one game (WOW World of Warcraft) and have a gut feeling its the game that is responsible for this problem. I will contact tech. support with the game maker Blizzard Entertainment and see what they say. I've always been leery about placing a post in the forums but becuz you have been so nice (and helpful) I've gotten over my posting fear!

    Thank you again! your advice is much appreciated!
    Happy in Ct,
      My System SpecsSystem Spec

  6. #6

    We try on the forums to help. As I'm retired and was an computer and electronics tech, it keeps my brain working trying to help out.
      My System SpecsSystem Spec

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