Windows 8 and 8.1 Forums


New USB Desktop Speakers. Can't Properly Control Volume.

  1. #1


    Posts : 8
    Windows 8.1

    New USB Desktop Speakers. Can't Properly Control Volume.


    I recently purchased the Polk Hampden Speakers. For some reason, the manual volume control built into the speakers themselves doesn't affect the volume level. The only way I can adjust the volume is by using my computers volume control software (the little white speaker in the bottom left of Windows 7/8). I am fairly certain the hardware volume control isn't broken, because when I first plugged them in ( a week or 2 ago) they worked fine. It wasn't until I disconnected/reconnected everything from my computer when I installed a new desk that this problem started.


    However, even the software volume control isn't working properly either. In particular, when I go into the mixer to see the volume levels for each application, if I adjust the main "Device - speaker volume" it won't alter the specific applications volumes accordingly. Like, I can reduce the main - device speaker volume all the way to zero (not muted) and the applications will still have the same volume level as they did before I adjusted it.


    Finally, even my keyboard bindings to the volume control are whacky. I can still adjust the "main - device speaker" volume with the keyboard, however since this "main - device speaker" volume no longer influences the individual application speaker volume level it is pointless to do so.


    I have tried disabling all other sound drivers/sound hardware, but it doesn't help.


    I have tried uninstalling/re-installing the USB drivers for the Hampdens which didn't help.


    I have tried restarting the Microsoft Services responsible for audio output recognition which didn't help.


    I have tried downloading the audio drivers specific for my motherboard, but that didn't help.


    Additionally, applications sometimes don't recognize the speakers. If I start the application before turning on the speakers the application won't recognize the speakers unless I cycle through the speaker output modes (the little button under the volume knob) and get back to USB mode. Otherwise, I have to completely restart the application. This issue isn't as big of a problem as the manual volume control not affecting the volume output of the speakers.


    Does anyone have any possible fix suggestions?


    I have tried uninstalling all my audio devices/drivers, but this doesn't seem to help. They just instantly re-install it appears.

    Thanks,

    BeeGeePee

      My System SpecsSystem Spec

  2. #2


    Please fill in the "My System Specs". It helps us to try and help you. Without it we are shooting in the dark.

    The Polk Hamden speakers are Bluetooth connected speakers. Thus Bluetooth connectivity is one issue.
      My System SpecsSystem Spec

  3. #3


    Posts : 8
    Windows 8.1


    Quote Originally Posted by fireberd View Post
    Please fill in the "My System Specs". It helps us to try and help you. Without it we are shooting in the dark.

    The Polk Hamden speakers are Bluetooth connected speakers. Thus Bluetooth connectivity is one issue.
    I have updated my specs. Thanks!

    Also, Hampdens CAN be bluetooth. They also have USB connection.
      My System SpecsSystem Spec

  4. #4


    Generally with a USB connected audio device, e.g. headset or speakers, the digital to analog conversion (and amplification) is done internally in the device. The PC's sound card isn't really used.

    However, with the other system problems, I would first try to get that working properly. If you have no other speakers, you can use a headset for audio while troubleshooting. You can connect the headset to either the front panel headset connection or the GREEN speaker jack on the rear of the motherboard.

    One other thought, if you are using an HDMI connection, such as a monitor that connects via HDMI (or have an HDMI cable plugged in) Windows automatically switches the sound to the HDMI (sets the HDMI as the default audio playback device) and if you want regular PC sound you have to manually change the default audio playback device to the "Speakers" (PC sound).
      My System SpecsSystem Spec

  5. #5


    Posts : 8
    Windows 8.1


    Quote Originally Posted by fireberd View Post
    Generally with a USB connected audio device, e.g. headset or speakers, the digital to analog conversion (and amplification) is done internally in the device. The PC's sound card isn't really used.

    However, with the other system problems, I would first try to get that working properly. If you have no other speakers, you can use a headset for audio while troubleshooting. You can connect the headset to either the front panel headset connection or the GREEN speaker jack on the rear of the motherboard.

    One other thought, if you are using an HDMI connection, such as a monitor that connects via HDMI (or have an HDMI cable plugged in) Windows automatically switches the sound to the HDMI (sets the HDMI as the default audio playback device) and if you want regular PC sound you have to manually change the default audio playback device to the "Speakers" (PC sound).
    Yes, I know these speakers do have an internal DAC, however shouldn't I still be able to control the volume levels?

    Also, I do not have any HDMI connections. Both of my monitors are using a DVI connection. I am able to use a pair of headphones, but they too have unusual volume control currently.

    Very frustrating. I appreciate the help.
      My System SpecsSystem Spec

  6. #6


    That motherboard (and its similar to my AS Rock Z77 Professinal Fatal1ty) uses RealTek for the audio.

    I would download RealTek drivers directly from RealTek as they have drivers that are for 8.1 (some 8.0 drivers have problems). When you install the RealTek drivers, the first thing it will do is uninstall any existing driver then have you restart the PC before installation (and restart after the install is complete).

    Download the High Definition Audio Codecs from RealTek. Realtek
      My System SpecsSystem Spec

  7. #7


    Posts : 8
    Windows 8.1


    Quote Originally Posted by fireberd View Post
    That motherboard (and its similar to my AS Rock Z77 Professinal Fatal1ty) uses RealTek for the audio.

    I would download RealTek drivers directly from RealTek as they have drivers that are for 8.1 (some 8.0 drivers have problems). When you install the RealTek drivers, the first thing it will do is uninstall any existing driver then have you restart the PC before installation (and restart after the install is complete).

    Download the High Definition Audio Codecs from RealTek. Realtek
    I believe I did try this, however I will do this again to make sure when I get home. It seems like when I uninstall my audio drivers they automatically come back though (even if I have no audio devices plugged into the computer). Is there any free software available to make sure ALL audio drivers have been removed?

    Thanks!
      My System SpecsSystem Spec

  8. #8


    You can get a trial version of Revo Uninstaller Plus. I have the paid version and what I use to uninstall programs. Revo Uninstaller creates a restore point, runs the program's uninstall routine, then scans the registry and program files for any left over components and gives you the option to delete these.

    Revo Uninstaller Pro - Uninstall Software, Remove Programs easily, Forced Uninstall, Leftovers Uninstaller, Portable Uninstaller

    When you run the RealTek Installer and it uninstalls the installed RealTek drivers and then has you restart the PC, when Windows starts, Windows will detect and install the generic, basic function, High Definition Audio Device. However, when the RealTek install continues it will install the correct RealTek driver and delete the High Definition Audio Device.
      My System SpecsSystem Spec

  9. #9


    Posts : 8
    Windows 8.1


    Quote Originally Posted by fireberd View Post
    You can get a trial version of Revo Uninstaller Plus. I have the paid version and what I use to uninstall programs. Revo Uninstaller creates a restore point, runs the program's uninstall routine, then scans the registry and program files for any left over components and gives you the option to delete these.

    Revo Uninstaller Pro - Uninstall Software, Remove Programs easily, Forced Uninstall, Leftovers Uninstaller, Portable Uninstaller

    When you run the RealTek Installer and it uninstalls the installed RealTek drivers and then has you restart the PC, when Windows starts, Windows will detect and install the generic, basic function, High Definition Audio Device. However, when the RealTek install continues it will install the correct RealTek driver and delete the High Definition Audio Device.
    I actually have Revo Uninstaller. However, doesn't it just remove applications? I have never used it to remove devices/drivers.
      My System SpecsSystem Spec

  10. #10


    Some drivers show up in my Revo Uninstaller Pro. RealTek happens to be one that does show up. See my screenshot.

    Click image for larger version
      My System SpecsSystem Spec

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New USB Desktop Speakers. Can't Properly Control Volume.
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