Windows 8 and 8.1 Forums


Audio/Visual Stuttering

  1. #11


    Posts : 29
    Windows 8


    Updated Asus audio, although I think I had already, no harm in retrying though.

    Device manager says AMD high def device and Reaktek high def device.

    Recently done a full scan on avast. No hardware or software changes around the time of issue starting bar running ccleaner. Don't know if there's a system recovery partition.

    Yes custom built but by professionals, I just chose the parts.

    Running a chkdsk now, hopefully it doesn't take a week.

    Not updated to 8.1 as I've heard there's teething issues.

    No major cpu hogs in task manager.
    Last edited by Russs; 01 Sep 2014 at 07:28.

      My System SpecsSystem Spec

  2. #12


    Posts : 29
    Windows 8


    Five hours later and it is done, the chkdsk that is.

    Attached screenshots of device manager, control panel > sound, and also attached the chkdskresults file.
    Attached Thumbnails Attached Thumbnails ss+(2014-09-01+at+01.27.27).png   ss+(2014-09-01+at+01.32.55).png  
    Audio/Visual Stuttering Attached Files
      My System SpecsSystem Spec

  3. #13


    Posts : 29
    Windows 8


    Issue still persists a day and a bit after restart. Seems to occur when theres more bass.

    Been playing a song on repeat that I can gauge a reasonable baseline from, on itunes. When a browser is open, firefox or chrome, the audio stutters/crackles, when said browsers are closed, nothing. Opening other intensive programs (not browsers), there are no glitches. This is as far as I can tell mind, it might just be a coincidence that browsers use a certain area of the computer I'm not sure.

    Saw a suggestion of people having VERY similar issues here:
    Fixed Windows 7 Sound (Popping, Cracking & Skipping) | Corey DeGrandchamp

    No enhancements were in place, but I've noticed audiodg taking up highest amount of CPU when playback'ing.

    Also downloaded and ran the latency checker suggested, when issue arises high latency is caused when browser tabs/multiple are opening, also maybe with Steam. There is also latency with other programs but they do not cause crackling, stuttering or static. No latency is experienced when the computer has restarted, just like there are no audio glitches. Seems to maybe be network based?

    Maybe it has something to do with my Realtek PCIe GBE family controller, recently restarted so no way to check at the moment.

    But seems similar to this persons problems:
    PC Stutter, Latency, Realtek PCIe GBE Family Controller - Windows 7 Help Forums

    Looking through latency checkers and xperview USBport.sys and ndis.sys seem to be using the most, but thats when there are no latency issues, not sure but will check when they pop up again.
    Last edited by Russs; 03 Sep 2014 at 02:27.
      My System SpecsSystem Spec

  4. #14


    N.Y.
    Posts : 2,214
    Windows 10 Pro 64bit


    CHKDSK did find some stuff and corrected it. Did you also use scan disk ?
    These are just good measures to do monthly,didn't really feel may cure your problems but make sure your drive is good.

    This is getting deeper and it seems you are not saying your video is still causing you issues also.

    Read article on Audiodg.exe not familiar with it as mine does not have this process, but believe may still need to be there.
    This article is same as one you posted Fix Audiodg.exe High CPU Usage in Windows 7 | Windows EXE Errors

    You should upgrade to Windows 8.1, plus update 2 coming soon. Updates will fix bugs in previous versions always recommended to take the updates. Again may not solve your issues at hand but most of updates help with security issues also.

    Not familiar with latency. Seems to me a setting with your Audio device as said possible enhancement. Recheck settings within Realtek's control panel ( Audio Manager) Make sure Chrome and Firefox are up to date. True when you run more resources it gets worse.

    Do not think that shutting off system or program files you see in task manager that may be important is going to solve the issue, but create more issues. As you did check your startup programs in MSCONFIG use CCleaner to identify them also, research them first.

    Is your monitor hooked up with a HDMI cable ? Are you running audio through it ? Never asked what type of speakers you are using, this could also be the issue if something wrong with them. Way try them on another device or PC.

    I will research more, but may either need to check your settings on this audio card closer, seek a Computer tech or bite the bullet and do a system recovery if you have a partition. Check with person who made the system for you if it has one.
    Mostly these recovery partitions are hidden from you seeing them in disk management.

    You can also try Windows 8 refresh or reset.
    Last edited by jds63; 03 Sep 2014 at 18:37.
      My System SpecsSystem Spec

  5. #15


    N.Y.
    Posts : 2,214
    Windows 10 Pro 64bit


    This Audiodg.exe seems more and more to be the problem. Although i see no reference to it in Windows 8. As you read, it started in Windows Vista and went only till Windows 7 listed in all research online.

    Also has to be some part of Realtek. Why i mentioned before to go into Realtek's Audio manager and look for Any kind of enhancements enabled. Enhancements effects like,example: hall, arena, concert. Anything like this checked in settings of Realtek.

    This is what it sounds like to me, i had a similar realtek on my system integrated, but bought a separate PCI sound card.
      My System SpecsSystem Spec

  6. #16


    Posts : 29
    Windows 8


    All enhancements are disabled.

    Fairly certain its a latency problem now.

    Using a pair of realtek speakers but issue persists through headphones and various jacks.

    Updating to 8.1; I pray that something it brings fixes this.

    Sfc /scannow found nothing amiss.

    Using DPC latency checker and latencymon I've noticed that latency only arises with programs with an internet connection. Such as browsers, skype, etc. Although for some reason downloading the 8.1 update is not causing latency.

    In latencymon the second highest driver user after usbport.sys is ndis.sys, both seem to be a direct cause of latency for many users. Although no direct fix is ever found, at least consistently. I'm connected via ethernet, all wireless adapters are disabled; just mentioning as wireless seems to be a cause for some. Updated my network adapters drivers too, no fix.
      My System SpecsSystem Spec

  7. #17


    Posts : 29
    Windows 8


    0xC1900101 - 0x40017 update failed, joy of joys.
    Last edited by Russs; 04 Sep 2014 at 07:01.
      My System SpecsSystem Spec

  8. #18


    N.Y.
    Posts : 2,214
    Windows 10 Pro 64bit


    Quote Originally Posted by Russs View Post
    0xC1900101 - 0x40017 update failed, joy of joys.
    Hi Russs, error from trying to update windows 8.1 ?

    At first we were talking about possibility of your internet service, but considering this happens with Media players (MPC too)
    Kind of ruled it out. usbport.sys is a system driver configures usb devices along with ndis.sys which is a microsoft driver, do not think you can stop them without causing you more problems. Seems these drivers are more relevant in Windows Vista and 7,then 8.

    I can see since your problems get worse with higher CPU usage you are feeling some high resource item is causing your problem, but i am not sure that might be the case it may just add to it.

    I would hold off on the Windows 8.1 Update for now, considering your issues. In case you have to do a refresh, reset or complete recovery from a partition to solve your problems, that would be a last resort.
      My System SpecsSystem Spec

  9. #19


    Posts : 29
    Windows 8


    Not sure about ruling out internet. Considering when it happens in MPC or itunes the browser, or some other internet related program, is also running and said issue is extremely pronounced when reloading a browser page.
    Last edited by Russs; 05 Sep 2014 at 07:06.
      My System SpecsSystem Spec

  10. #20


    N.Y.
    Posts : 2,214
    Windows 10 Pro 64bit


    Yes, but if problem occurs also without connecting to the internet fault can not just be from with the modem or router.
    Seems more like something used by the browser ( ext., plug in).

    So your meaning you can be using MPC playing something like a movie, CD or mp3 then open up your browser at the time and the problem gets even worse.

    Never answered if IE does this except for Chrome and Firefox.
    I asked once before if you are using HDMI, Display port to hook up your monitor. Both these carry audio signals also from a Sound device.

    Never came across a problem were a modem or router caused sound issues. Talk to your provider of this, check there website.
    May seem obvious when you run more resources this problem gets worse.

    Besides checking what is running in process also check what starts up when you boot and stays running, in start up in task manager, tell you if it is high, low impact.

    You can try a windows 8 refresh which will keep all you added since you bought it to see if it resolves the issue,but a reset is more were you will loose what you put on it already. It's a last resort unless still want to troubleshoot it more, something could be missing,corrupt or set wrong where you can not see it. Again might be your best solution would not hurt it, many have solved there problems this way and Windows 8 made it easier then doing a system recovery from a recovery partition which would take hours.
      My System SpecsSystem Spec

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