Windows 8 and 8.1 Forums


HP laptop No sound problem

  1. #1


    Posts : 3
    win 8.1 pro

    HP laptop No sound problem


    hey all

    i have a hp pavilion dv6-6150us ,,i was on youtube and suddenly the sound stopped working ,,no sound coming out from the laptop speakers ,, my on-board sound card is IDT ,,i downloaded the correct driver fro hp site ,,but it wont install ,, showing an error that the hardware detected is not supported by IDT software,, the sound only works when i connect my laptop to a tv using a hdmi cable ,, there is an "X" mark on my sound icon ,,i tired everything from uninstall ,remove ,re-install the audio drive ,, i think the problem is that its only detecte the graphic card hdmi as a playback audio device ,,and the onboard sound card is somehow disabled ,,i cant find the enable option on my bios setup !!

    i have some screen shots to help understanding my problem ..

    excuse my english !!
    Attached Thumbnails Attached Thumbnails sound.jpg   idt.jpg   manager.jpg  

      My System SpecsSystem Spec

  2. #2


    Doublecheck the BIOS for the sound option. It may be listed as "legacy" audio controller, integrated audio, etc. If there is a BIOS reset option, you could also try that as generally the audio is enabled in the default settings.

    Also, reinstall the Intel motherboard chipset drivers and then see if you can install the IDT. The chipset drivers define (identify) all the devices on the motherboard.
      My System SpecsSystem Spec

  3. #3


    Posts : 3
    win 8.1 pro


    Nope that option is not in my BIOS setup i checked like a 100 times ... the bios setup is really stupid u cant change anything ,, here's a pic of the only settings in the bios

    tried to re-install the Intel motherboard chipset driver ,, still same problem !!
    still cant install the IDT audio driver
    Attached Thumbnails Attached Thumbnails IMAG0119 (1).jpg  
      My System SpecsSystem Spec

  4. #4


    Its got to either be a BIOS problem or a hardware problem. If the sound chip is being detected by Windows, the generic, basic function "High Definition Audio Codec" sound driver will be installed by Windows. Since this is not happening, either there is a hardware problem with the sound chip on the motherboard or somehow the BIOS has it disabled.

    Is there any option to reset the BIOS? Laptops can be a problem getting to the CMOS (BIOS) backup battery, but removing the battery (with the PC powered off) for AT LEAST 10 minutes will reset the BIOS.
      My System SpecsSystem Spec

  5. #5


    I missed the High Definition Audio Codec in the Device Manager. But, that appears to be for the HDMI audio, which means the correct video drivers have not been installed for that, either.
      My System SpecsSystem Spec

  6. #6


    Posts : 3
    win 8.1 pro


    i have easy access to the CMOS (BIOS) backup battery ,, there is a lock on the back of the laptop when u slide it opens a plastic cover to get access to the battery ,ram , hard disk, and the wifi chip ,, but if i removed it as u say for 10 mins will it do any harm to my laptop ,would i lose any data ??

    here's something i forgot to mention ,,i said i was on youtube when the sound got disabled ,the sec that happened i lifted my laptop and i found out that the table which the laptop was on ,was full of water ,, i turned it off and faced it to a fan ,,and i saw the water coming out from the fan holes in the bottom of the laptop ,, so maybe the sound chip got damaged from that ,,and if so can it be replaced ?
      My System SpecsSystem Spec

  7. #7


    The motherboard, in almost all cases, can only be repaired by the motherboard vendor or by a facility that has the equipment to work on SMT boards. In practicality, if you could get it fixed and that's a very long shot it will cost more than a new board.


    If everything else works ok, use a USB connected sound card.
      My System SpecsSystem Spec

  8. #8


    "here's something i forgot to mention" just the most important part ????
      My System SpecsSystem Spec

  9. #9


    Mike, just a "small detail"

    Jack
      My System SpecsSystem Spec

  10. #10


    Quote Originally Posted by fireberd View Post
    Mike, just a "small detail"

    Jack
    Just hope it wasn't beer !!!
      My System SpecsSystem Spec

HP laptop No sound problem
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