Windows 8 and 8.1 Forums


Had sound until computer shop did restore

  1. #1


    Posts : 3
    WINDOWS 8

    Had sound until computer shop did restore


    HI THERE I'M IN NEED OF ANY KIND OF INFORMATION GOING CRAZY!!! WHERE DO I EVEN START, MY COMPUTER WAS ALL AROUND JUST FINE EXCEPT FOR ONE ISSUE IT KEPT INTERRUPTING ME WHILE I WAS IN THE MIDDLE OF THINGS SAYING (WINDOWS IS NOT ACTIVATED)....!!!IT WOULD NOT LET ME ACTIVATE IT SO I TOOK IT TO A COMPUTER SHOP TO HAVE THEM LOOK AT IT AND THEY DID A RESTORE AND THEN ALL OF THE SUDDEN IT SHOWED THAT IT WAS ACTIVATED...I ASKED WHY ALL THE SUDDEN NOW? I WAS TOLD THAT IT MIGHT HAVE BEEN FROM THE ANTIVIRUS THAT I HAVE PURCHASED WHICH ORIGINALLY CAME WITH NORTON,BUT THAT SUBSCRIPTION WAS A FREE TRIAL THAT CAME WITH MY COMPUTER ONLY FOR 60 DAYS. SO BOUGHT SYSTEM MECHANIC PRO AND PUT IT ON REALIZING THAT THAT'S BEEN THE PROBLEM ALL ALONG SHOULD HAVE STUCK WITH THE ONE THAT CAME WITH THE BRAND NEW COMPUTER!! ANYWAY AFTER THE RESTORE I GOT THE COMPUTER HOME AND FOUND OUT THAT I NO LONGER HAVE HEADPHONE SOUND OR SPEAKER SOUND BUT THE SOUND WORKS THROUGH THE HDMI CABLE, WHICH BEFORE I TOOK IT OVER EVERYTHING WAS WORKING JUST FINE!! (EXCEPT THE ANNOYING WINDOWS ISN'T ACTIVATED ISSUE) AND ALSO AT THE TIME I HAD AN INSTALLED GRAPHIC CARD DONE FROM THE SAME COMPUTER SHOP (ZOTAC GEFORCE-GT-520 ) SO THAT I COULD PLAY BETTER GAMES AND AFTER THE RESTORE I LOST THE CONTROL PANEL FOR THAT AND ALL THE DRIVER THOSE CARD'S ARE NO LONGER EVEN INSTALLED SO I'M SIMPLY TRYING TO GET THE ONBOARD AUDIO AND USING THE ONBOARD GRAPHICS WHICH ARE FINE... IT'S JUST THIS AUDIO THING THAT'S MAKING ME SOMEONE PLEASE HELP SINCERELY

      My System SpecsSystem Spec

  2. #2


    If you go to Control Panel > Sound > Playback and set Speakers as default device ?
      My System SpecsSystem Spec

  3. #3


    Posts : 3
    WINDOWS 8

    In playback device the speakers aren't showing anymore


    Quote Originally Posted by countmike View Post
    if you go to control panel > sound > playback and set speakers as default device ?
    yes iv'e tried all that stuff to switch to default device but all that's there now is lcdtv for the hdmi sound
      My System SpecsSystem Spec

  4. #4


    What about drivers for onboard audio, do you have any in device manager ?
      My System SpecsSystem Spec

  5. #5


    Posts : 3
    WINDOWS 8

    Yeah sorry took so long to reply : (


    Quote Originally Posted by CountMike View Post
    What about drivers for onboard audio, do you have any in device manager ?
    YEAH ANYWAY DRIVERS FOR THE ONBOARD WHEN I BOUGHT THE BRAND NEW COMPUTER FROM WALMART IT CAME WITH WINDOWS 8 ALREADY INSTALLED AS WELL AS REALTEK HD AUDIO, AND FOR THE GRAPHICS IT CAME WITH AMD-A6-5200 APU WITH RADEON 8400 GRAPHICS BUT I HAD THE COMPUTER SHOP ADD A GRAPHIC CARD WHICH WAS ZOTAC GEOFORCE GT 520 JUST SO THAT I CAN PLAY BETTER GAMES.. WHAT'S REALLY DRIVING ME CRAZY IS THAT WE PURCHASED 2 OF THE SAME COMPUTERS EXACTLY IDENTICAL! AND THIS PROBLEM IS ONLY HAPPENING ON ONE OF THEM AND THE SAME TREATMENT WAS DONE BY THE SAME COMPUTER SHOP AND WHAT REALLY MAKES MAD ABOUT MOST IS THAT WHEN I CALL THEM AND TELL THEM THEY SAY THEY DON'T WANNA BE BOTHERED WITH IT ANYMORE ARE YOU KIDDING ME MY COMPUTER WAS FINE UNTILL IT WENT TO YOUR SHOP AND NOW YOU CAN'T BE BOTHERED SO I KNOW FOR A FACT I TOOK IT TO A COUPLE OF YAHOOOOOOS ANYWAY I THINK I'VE BEEN BLABBING SORRY BOUT THAT GOT A LOT OF BUILT UP ANGER I APRECIATE ANY ADVICE YOU HAVE I'M JUST SO LOST RIGHT NOW DON'T KNOW WHERE ELSE TO TURN IT'S LIKE TOTALLY CONFUSING ME WHY THE SOUND WAS PERFECT FROM THE HDMI AND SPEAKER'S AND THE HEADPHONES BEFORE THE COMPUTER SHOP DID THIS RESTORE....WHICH NEITHER OF THOSE HAVE SOUND NOW ( SPEAKERS - HEADPHONES) DEEP DOWN I KNOW THAT THEY DID IT BUT I'M TRYING TO LOOK UP ANY THING SO THAT I CAN FIX THIS ISSUE MYSELF
    I AM STILL IN NEED OF HELP FROM ANYBODY AND ESPECIALLY THANKFUL TO THE KIND PERSON THAT QUOTED THE NEXT MORNING SO SWEET
      My System SpecsSystem Spec

  6. #6


    So you bought a computer at a grocery store ? That's what they are basically , remember TV series "The Waltons" Staring Ron Howard ? It's about them starting grocery business.
      My System SpecsSystem Spec

Had sound until computer shop did restore
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