Windows 8 and 8.1 Forums


Strange audio problems, don't know the problem

  1. #1


    Saucy Stralia
    Posts : 5
    Windows 8 Home Edition

    Strange audio problems, don't know the problem


    A few weeks ago, my audio was in a good condition, and played in perfect high definition. Just recently, all sound coming from my speakers stopped working, and I haven't been able to hear a thing, even with the sound turned 100 percent up. Whenever I press F11 in an attempt to mute the PC, it will instead turn my audio sound up, although I still can't hear. I tried troubleshooting in Control Panel, and it only said that I had my audio "too low to hear" which is never resolved, no matter how high I turn the volume. My antivirus also came up with nothing, saying all my files were in good condition. Anyone know the problem?



    Notes that may be helpful:
    Device Identifier Device Description
    midi-out.0 0001 001B Microsoft GS Wavetable Synth
    mixer.0 0001 0068 Speakers / HP (IDT High Definit
    mixer.1 0001 0068 Internal Microphone Array (IDT
    mixer.2 0001 0068 Stereo Mix (IDT High Definition
    wave-in.0 0001 0065 Internal Microphone Array (IDT
    wave-in.1 0001 0065 Stereo Mix (IDT High Definition
    wave-out.0 0001 0064 Speakers / HP (IDT High Definit

      My System SpecsSystem Spec

  2. #2


    First suggestion. Go to the Device Manager, RIGHT click on the entry for the IDT sound to highlight it and then LEFT click "Uninstall". DO NOT uninstall the drivers. Restart the PC and when Windows starts it will detect and reinstall the sound. If there were any Windows sound corruptions this will fix it. This seems to fix a lot of different sound problems.
      My System SpecsSystem Spec

  3. #3


    Posts : 2
    Windows 8


    Quote Originally Posted by fireberd View Post
    First suggestion. Go to the Device Manager, RIGHT click on the entry for the IDT sound to highlight it and then LEFT click "Uninstall". DO NOT uninstall the drivers. Restart the PC and when Windows starts it will detect and reinstall the sound. If there were any Windows sound corruptions this will fix it. This seems to fix a lot of different sound problems.
    Problems with audio update KB2962407


    After a recent Windows 8 Update (July 2014) some computers lost audio completely, forcing the user to perform several unsuccessful tests, including:
    enter properties of the speakers, run the sound test, getting the following message: "NO OTHER APPLICATION CLOSING DEVICE USING ALL DEVICES THAT ARE PLAYING AUDIO AND TRY AGAIN."
    or:
    entering the device manager, and sound and video controllers and game, disabling the audio driver.
    But after a while the problem continued, there was no audio again! . Users of the Microsoft forums JUANGIMENE gave us the answer:
    OPEN PANEL CONTROL ... AND CLICK uninstall PROGRAMS AND WHEN OPENING AT THE TOP OF THE SCREEN WHERE IT SAYS SHOW UPDATES select WHICH WILL OPEN WITH ALL YOU HAVE AND SEEK THE WINDOWS UPDATE KB2962407 SAYING THIS AND CLICK uninstall restart PC AND SOLVED ...
    (All other recommendations were only temporary, eye)
    The problem is the update KB2962407! as discussed in the following forum:
    windows8 updates
    WARNING ... do not download "update for windows 8 x64-based systems (kb2962407) as it will give you no sound on your computer if you are having problems with sound you need to go into updates and delete this one ...
    ATTENTION uninstalled once they need her out of the following updates, through this tutorial can be seen as:
    Ocultar actualizaciones de Windows que fallan
    Windows Update - Hide or Restore Hidden Updates - Windows 7 Help Forums
    THE PROBLEM OF LACK OF AUDIO DUE TO A FAILURE OF CERTAIN MODELS UPDATE KB2962407.
      My System SpecsSystem Spec

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