Windows 8 and 8.1 Forums


audio/sound not working after updated my windows

  1. #1


    Posts : 7
    windows 8

    audio/sound not working after updated my windows


    After i installed windows update, i notice that my audio/sound is not coming up again. I've restarted my system countless time, and is still not coming up. Have checked the drivers and everything is ok but i can't play songs. Have tried using media player and xbox, but it couldn't play any file (xbox is saying 0xc00d11cd (0x8000ffff) error). Any possible solution to this please? My laptop brand is DELL inspiron 15R, windows 8

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  2. #2
      My System SpecsSystem Spec

  3. #3


    I had this when i went from 7 to 8. I just deleted the Device in Control panel devices and rebooted, all worked then.
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  4. #4


    Posts : 7
    windows 8


    What exactly did you deleted?
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  5. #5


    control panel
    Device Manager
    Sound, Video & Game controllers

    I deleted all audio (in my case Realtek) by right click and uninstall, which removes the relevant drivers.

    I then rebooted and win 8 picked them all up again and installed drivers

    That was MY solution, and it worked.
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  6. #6


    Posts : 8
    Windows 8


    Windows update KB2962407 is also suspected of being a cause to the problem. Those that have uninstalled it are not experiencing the problem. This update applies to Windows 8 and 8.1.
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  7. #7


    thanks Gary, never knew that
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  8. #8


    Posts : 7
    windows 8


    Thanks all. Your replies really helped me, am so grateful.
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  9. #9


    pleasure is all mine
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  10. #10


    Toronto
    Posts : 9
    windows 8.1 PRO


    I've been having some of my windows sounds not work for some reason...so I uninstalled the realtek driver ...restarted computer...and reset audio device to default and all sounds are back again,...for how long?...I don't know...works now....Thanks for the tip!.*john
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audio/sound not working after updated my windows
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