Windows 8 and 8.1 Forums


No Sound- The device is being used by another application

  1. #81


    Posts : 29
    Windows Eight and Vista

    No Sound


    Thanks Snowyjoey,
    My wife's ASUS laptop running Win Eight had this problem. We un-installed KB2962407 and the sound returned.
    We have changed the updates from automatic to notify so we can watch for the return of KB2962407 and hide it.
    We really appreciate your help.
    Frank C

      My System SpecsSystem Spec

  2. #82


    Had this same issue pop up on my Acer Aspire E1-470P-6659 around the 13th of July. The thing was after about a 3 days of this it seemed to stop until today. I would then start up my laptop and automatically go to Pandora/Youtube and have sound just fine until I shut down. Today though, I started my laptop up and then walked off for about 15 minutes and no sound followed by an half an hour of going through MS's instructions on audio problems. After restarting I immediately looked around and found a link to this thread which had me going through with uninstalling/hiding update KB2962407 from my laptop. Hopefully this works out as being the fix because having no audio sucks.
    Last edited by KillerIsMe; 26 Jul 2014 at 21:15.
      My System SpecsSystem Spec

  3. #83


    Posts : 1
    Windows 8


    Control Panel > Hardware & Sound > Sound
    Under the playback tab double click on speakers
    Advanced tab
    Uncheck "Allow Applications to take exclusive control of this device"
    Restart your PC and it should do the job,

    Been having this issue for weeks until I took the time to fully figure it out - hope this helps!
      My System SpecsSystem Spec

  4. #84


    North Wales
    Posts : 449
    Win7 64-bit and Win8 32-bit in VM (+ others in VM)


    Hiding a problem is NEVER an answer - it just makes it more likely to get worse over time.
    If you want to raise a Support case with MS (which this problem needs) email susan-at-msmvps.com (change the -at- to @) to open a case up as *it will not get fixed* without a support case opened up.

    (Susan asked me to post this here - apparently her login is broken!)
      My System SpecsSystem Spec

  5. #85


    Quote Originally Posted by Snowyjoey View Post
    I had this problem last Friday after installing the 12 system updates that Microsoft rolled out. I could not play any songs on Windows music player and songs on itunes would not start when I double-clicked on them. Also no sound on youtube videos,etc. I quickly realised that it was something in one of these updates that was the cause of the problem. It took me about three hours of wasted time finding the solution to this problem. As others on here have mentioned previously, the problem is with the Update for Microsoft Windows(KB2962407). You need to uninstall this update. Do not worry that this update is needed and essential. Yes, it is essential, apparently for onscreen keyboards on tablets! Microsoft really are idiots sometimes! I uninstalled this update last Friday night and the sound on my Windows 8 laptop came back again. Unfortunately, it is not just as simple as that though. The following day(last Saturday) this update went and installed itself again so you have to stop the update from re-installing itself. Here is what you need to do to get your audio back. Trust me this will sort out the problem as I did this last Saturday evening and it is now Thursday night and I have experienced no more audio problems on my Windows 8 laptop.

    Go into Control Panel - then click on Windows Update.
    Bottom left of page click on Installed Updates. Go to right of page and click on Installed On. This will show the most recent updates to your system. I had a list of 12 that were installed on 10/07/14. The Update for Microsoft Windows(KB2962407) will be here. Right click on it and Uninstall it. This will probably take about ten minutes or so and your laptop will re-start. Now you need to make sure the update does not re-install back onto your system. Again Go back into Control Panel - Windows Update. Click on Check for updates. The system will search for updates and it will show that 1 important update is available. This will be the dreaded KB2962407. Right click on it and press Hide update. Then hit the OK button. This will stop this update from being re-installed and you will have no more audio problems.

    The person(s) responsible for this update should be sacked. Microsoft should come out and apologise for this mistake. It really is disgraceful!
    The correct date of this update is 07/10/2014
      My System SpecsSystem Spec

  6. #86


    Quote Originally Posted by Vegan Girl View Post
    Hey Jessica - no worries hun. I followed these instructions 24 hours ago and so far so good xxxx
    I had this problem last Friday after installing the 12 system updates that Microsoft rolled out. I could not play any songs on Windows music player and songs on itunes would not start when I double-clicked on them. Also no sound on youtube videos,etc. I quickly realised that it was something in one of these updates that was the cause of the problem. It took me about three hours of wasted time finding the solution to this problem. As others on here have mentioned previously, the problem is with the Update for Microsoft Windows(KB2962407). You need to uninstall this update. Do not worry that this update is needed and essential. Yes, it is essential, apparently for onscreen keyboards on tablets! Microsoft really are idiots sometimes! I uninstalled this update last Friday night and the sound on my Windows 8 laptop came back again. Unfortunately, it is not just as simple as that though. The following day(last Saturday) this update went and installed itself again so you have to stop the update from re-installing itself. Here is what you need to do to get your audio back. Trust me this will sort out the problem as I did this last Saturday evening and it is now Thursday night and I have experienced no more audio problems on my Windows 8 laptop.

    Go into Control Panel - then click on Windows Update.
    Bottom left of page click on Installed Updates. Go to right of page and click on Installed On. This will show the most recent updates to your system. I had a list of 12 that were installed on 10/07/14. The Update for Microsoft Windows(KB2962407) will be here. Right click on it and Uninstall it. This will probably take about ten minutes or so and your laptop will re-start. Now you need to make sure the update does not re-install back onto your system. Again Go back into Control Panel - Windows Update. Click on Check for updates. The system will search for updates and it will show that 1 important update is available. This will be the dreaded KB2962407. Right click on it and press Hide update. Then hit the OK button. This will stop this update from being re-installed and you will have no more audio problems.
    The correct date to this update is 07/10/2014. When you copied and pasted the original posters solution to the problem you also missed correcting the update date.
      My System SpecsSystem Spec

  7. #87


    Posts : 5
    Windows 8


    Quote Originally Posted by smileskmt View Post
    Quote Originally Posted by Snowyjoey View Post
    I had this problem last Friday after installing the 12 system updates that Microsoft rolled out. I could not play any songs on Windows music player and songs on itunes would not start when I double-clicked on them. Also no sound on youtube videos,etc. I quickly realised that it was something in one of these updates that was the cause of the problem. It took me about three hours of wasted time finding the solution to this problem. As others on here have mentioned previously, the problem is with the Update for Microsoft Windows(KB2962407). You need to uninstall this update. Do not worry that this update is needed and essential. Yes, it is essential, apparently for onscreen keyboards on tablets! Microsoft really are idiots sometimes! I uninstalled this update last Friday night and the sound on my Windows 8 laptop came back again. Unfortunately, it is not just as simple as that though. The following day(last Saturday) this update went and installed itself again so you have to stop the update from re-installing itself. Here is what you need to do to get your audio back. Trust me this will sort out the problem as I did this last Saturday evening and it is now Thursday night and I have experienced no more audio problems on my Windows 8 laptop.

    Go into Control Panel - then click on Windows Update.
    Bottom left of page click on Installed Updates. Go to right of page and click on Installed On. This will show the most recent updates to your system. I had a list of 12 that were installed on 10/07/14. The Update for Microsoft Windows(KB2962407) will be here. Right click on it and Uninstall it. This will probably take about ten minutes or so and your laptop will re-start. Now you need to make sure the update does not re-install back onto your system. Again Go back into Control Panel - Windows Update. Click on Check for updates. The system will search for updates and it will show that 1 important update is available. This will be the dreaded KB2962407. Right click on it and press Hide update. Then hit the OK button. This will stop this update from being re-installed and you will have no more audio problems.

    The person(s) responsible for this update should be sacked. Microsoft should come out and apologise for this mistake. It really is disgraceful!
    The correct date of this update is 07/10/2014
    smileskmt

    I live in the UK so the correct date here is 10/07/14 - 10th July 2014
      My System SpecsSystem Spec

  8. #88


    Posts : 2
    Windows 8


    I have a Dell Inspiron 5521 laptop and the sound just recently went on it. And now that you mention it, it was after an update. Does anyone know if this has been resolved yet, or if there's a fix for it?
      My System SpecsSystem Spec

  9. #89


    Posts : 2
    Windows 8


    Quote Originally Posted by Snowyjoey View Post
    I had this problem last Friday after installing the 12 system updates that Microsoft rolled out. I could not play any songs on Windows music player and songs on itunes would not start when I double-clicked on them. Also no sound on youtube videos,etc. I quickly realised that it was something in one of these updates that was the cause of the problem. It took me about three hours of wasted time finding the solution to this problem. As others on here have mentioned previously, the problem is with the Update for Microsoft Windows(KB2962407). You need to uninstall this update. Do not worry that this update is needed and essential. Yes, it is essential, apparently for onscreen keyboards on tablets! Microsoft really are idiots sometimes! I uninstalled this update last Friday night and the sound on my Windows 8 laptop came back again. Unfortunately, it is not just as simple as that though. The following day(last Saturday) this update went and installed itself again so you have to stop the update from re-installing itself. Here is what you need to do to get your audio back. Trust me this will sort out the problem as I did this last Saturday evening and it is now Thursday night and I have experienced no more audio problems on my Windows 8 laptop.

    Go into Control Panel - then click on Windows Update.
    Bottom left of page click on Installed Updates. Go to right of page and click on Installed On. This will show the most recent updates to your system. I had a list of 12 that were installed on 10/07/14. The Update for Microsoft Windows(KB2962407) will be here. Right click on it and Uninstall it. This will probably take about ten minutes or so and your laptop will re-start. Now you need to make sure the update does not re-install back onto your system. Again Go back into Control Panel - Windows Update. Click on Check for updates. The system will search for updates and it will show that 1 important update is available. This will be the dreaded KB2962407. Right click on it and press Hide update. Then hit the OK button. This will stop this update from being re-installed and you will have no more audio problems.

    The person(s) responsible for this update should be sacked. Microsoft should come out and apologise for this mistake. It really is disgraceful!

    Thank you Snowyjoey!!!!!! I followed your steps and uninstalled the KB2962407 update and my sound is back! You saved me money!! I was about to bring it to my local computer repairman. Thanks again!
      My System SpecsSystem Spec

  10. #90


    qatar
    Posts : 1
    Windows 8 64-bit


    i just registered to say thanks to thread starter GaryG45 also CathyT & Snowyjoey for solving this issue because i've tried almost everything said here plus youtube and everywhere else , the last 2 things for me to do was updating to windows 8.1 but i wasn't sure if i really need it because my laptop was working fine other than this issue or wasting my money in repair shop for something that i can do , my sound back since few days so i hope we will not face anymore updates like ( kb2962407 )
      My System SpecsSystem Spec

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No Sound- The device is being used by another application
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