Windows 8 and 8.1 Forums


No Sound- The device is being used by another application

  1. #11


    Posts : 2
    Windows 8 64-bit (6., Build 9200)


    I am having the exact same issue, just signed up for this also. Really frustrating, but glad to see I'm not alone. After a suggestion from a friend, I'm now playing the Beatles album 1 from start up (when the speakers work fine) to see how long it takes for them to cut out.

    I'm looking into some other causes, but it looks like a faulty update. Which is good news really, I was worried it might be a hardware failure on my part.

    I'm using a an ASUS K55VD Laptop with 4GB RAM running Windows 8 64-bit, just FYI.

      My System SpecsSystem Spec

  2. #12


    Posts : 8
    Windows 8


    The problem isn't only with HP PCs. It has been reported on Lenovo and Asus PCs too. I have checked the HP Community, and there is a thread for this problem. Installation of the latest IDT High Definition Audio CODEC driver doesn't appear to help. One person installed the M/S version of the driver instead of the HP version. They now have very low sound, and the BEATS audio feature no longer works. Most people feel the problem started after a M/S update.

    Gary
      My System SpecsSystem Spec

  3. #13


    Posts : 2
    Windows 8


    My laptop is a Dell Inspiron 15. I don't think the problem can be solved with Hp or Dell.
      My System SpecsSystem Spec

  4. #14


    Posts : 2
    Windows 8 64-bit (6., Build 9200)


    I have a found a rather strange solution to this problem. The issue is that an application is seizing exclusive control over the speakers, muting all other sound.

    When you first start your PC, play a song through iTunes or a similar program and set it to continually loop. If you don't fancy having music constantly playing simply put the volume of the program to a level that you can't here, or alternatively download a silent MP3 file from here:
    5min-silence

    This will take constant use of the speakers and allow all other programs to play normally while blocking the application from seizing control.

    Obviously this is a temporary solution and we should all try to find an actual fix, but for now this seems to keep them working.
      My System SpecsSystem Spec

  5. #15


    Posts : 3
    Windows 8


    I kind of came about the same thing and I agree it works ^ I noticed if I watched a movie or something on my computer the sound just would not go out and then continue listening to music, etc...

    I also tried uninstalling the latest updates so I don't know if that helped.
      My System SpecsSystem Spec

  6. #16


    Posts : 1
    Windows 8 and Windows 7


    In my case helped unticking allow applications to control device exclusively in control panel -> sound -> speakers properties -> advanced. The exact names may not be as I wrote, because I don't work on english OS and that's my translations.
      My System SpecsSystem Spec

  7. #17


    Posts : 5
    Win7


    I'm having the same exact issue with one of my users on a Lenovo T530 running Win 8 after installing Windows updates last Friday.

    Previously, it had no sound at all, I spoke to Lenovo and they suggested that I go to an earlier restore point, which I did. Now I we have sound but only for about 20 minutes, then we have to restart the PC. Lenovo had no other solution for me.

    Thank you for the workaround. We are testing it now. Hopefully, there will be some kind of an official fix for this soon.
      My System SpecsSystem Spec

  8. #18


    Posts : 4
    Windows 8-64


    Just found this site! So I am NOT the only person. I was absolutely SURE this has something to do with Windows Update; this happened to me twice now, both times right after I updated. The first time I did a System Restore, and it wasn't until I restored to before the Windows Critical Update stuff (with about 15 updates) that I got my sound back. I thought maybe it was an Optional Update for Silverlight that had caused this, since it mentioned idle audio devices. I have an HP-Envy Touchsmart 4-1115dx, running Windows 8-64 bit.

    HOWEVER! I just updated again, only the critical updates. Right after I did that, within a few minutes, audio stopped working, F10 button for mute not working, exactly the same as before. Rather than do a System Restore, I went to Windows Update and started uninstalling the latest updates one by one.

    The first 3 didn't make any difference; I had to restart after most of them, and the sound worked fine as it booted up, then went away after a few minutes. BUT after I uninstalled KB2973201 (which took forever; it seemed like it was in a loop when it restarted, I was worried, but after 15 minutes it gave me my start-up screen); all my sound came back and stayed back. I have no idea WHY this Security Update would do this (it's for an on-screen keyboard issue), but I did this yesterday and I still have sound.

    Now of course Windows keeps prompting me to update the things I uninstalled. I haven't had time to re-install the other stuff yet, but for now, I think I'll try doing that and NOT allowing Windows to update the KB2973201. Please let me know if anyone else has noticed this. I have found nothing on the web about this issue with that update and sound.

    Hope this helps all of you, hope this continues to help me!!
      My System SpecsSystem Spec

  9. #19


    Posts : 4
    Windows 8-64


    Well, so much for that. It was all working fine, then I plugged in headphones, now I have no sound again. I am SOOOO frustrated. I will finish uninstalling all the last Windows Updates, I am still convinced that is the problem.
      My System SpecsSystem Spec

  10. #20


    Posts : 5
    Win7


    I uninstalled KB2973201 and I'm still having issues. I also have and have had 'allow applications to control device' turned off.
      My System SpecsSystem Spec

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No Sound- The device is being used by another application
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