Solved No sound from speaker/headphones, can't find any errors.

solneria

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A couple of days ago, I decided to move my tower from my desk to the floor. Everything was working beautifully up until then. I opened it up and removed some dust. After putting it back together, the monitor wouldn't register anything. I left it for a day, came back, and the monitor magically worked again. The wifi card stopped working, but importantly, the sound was working. After leaving it for a night, I came back, reseated the wifi card, and magically, the card worked again. But now, the sound won't work! It's been several days, and this is the situation:

* The sound is not muted. When I press the speaker icon in the tray, the green volume bar moves up and down, as though sound is playing

* If I troubleshoot the 'playing audio', it says that no peripherals are plugged in. I found that if I went into Realtek HD Audio Manager and disabled 'front panel jack detection' in the connection settings, the computer suddenly apparently realises that I do have speakers connected, and when I troubleshoot audio again, it doesn't find any errors. I have to do this every time I restart, but the sound still doesn't work.

* I've downloaded and reinstalled the Realtek HD Codecs twice.

* In Device Manager, it recognises the integrated sound card:

Capture1.PNG
(the PCI Simple Communications Controller device is Intel Management Engine Interface)


* I've disabled and enabled the devices many times, but no dice.

* I've reinstalled the chipset drivers from the motherboard manufacturer

* I've gone into my computer and unplugged and re-plugged any wires that may have come loose.

Please, please help. It's the holidays, and I want to immerse myself in video games. But that's pretty much impossible with no sound :(.

Thanks!
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    PC/Desktop
    CPU
    i5-4670k
    Motherboard
    Asrock z87 Pro4
    Memory
    G-Skill 16GB DDR3-1600
    Graphics Card(s)
    Sapphire Radeon R9 280X 3GB
    Hard Drives
    Seagate Barracuda 2TB,
    Kingston HyperX 3K 120GB
    PSU
    Corsair 650W HX650
I see you have both High Definition Audio Device and RealTek listed in the Sound Video and Game Controllers. In most cases the High Definition Audio Device is a Windows installed generic sound driver. Since you have RealTek, you do not need this and it can conflict. Uninstall the HD Audio Device (in the Device Manager), restart the PC and see what happens.

Also, double check the motherboard connection for the front panel audio. Although you have "unplugged and re-plugged" wires, check it again. The other possibility with the front panel. Try disconnecting the front panel headset/mic connection at the motherboard and see what happens (not disable it in the RealTek HD Manager).
 

My Computer

System One

  • OS
    Win 10
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Home Built
    CPU
    i7 6700K
    Motherboard
    ASUS ROG Maximus VIII Hero
    Memory
    16 Gb G Skill TridentZ DDR4 3400
    Graphics Card(s)
    Intel (i7 CPU)
    Sound Card
    RealTek Integrated
    Monitor(s) Displays
    27" Dell SE2717HR
    Screen Resolution
    1920X1080
    Hard Drives
    500GB Samsung 850 SSD, 3TB for backups
    PSU
    EVGA Supernova 750 G2
    Case
    BeQuiet Silent Base 600
    Cooling
    Deepcool Captain 120EX
    Keyboard
    Microsoft Wireless
    Mouse
    Logitech wireless
    Internet Speed
    Cable - 100MB Downlink
    Browser
    Edge/Firefox
    Antivirus
    Microsoft
    Other Info
    Sonar Platinum 64 bit recording studio software with MOTU 896Mk3 Hybrid recording interface unit.
Thanks for the reply! I uninstalled the HD Audio Device, and restarted. But no change, and when I went back into Device Manager, it seemed to have reinstalled itself. I also switched off the computer, and disconnected the front panel connection, but the sound still doesn't work. When I turned the computer back on, a little bubble came up and informed me that an audio jack had been disconnected.
I also noticed this:
Capture2.PNG
There's four of those Digital Audio (HDMI) devices. That can't be normal, can it?

Thanks again for the help!
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    PC/Desktop
    CPU
    i5-4670k
    Motherboard
    Asrock z87 Pro4
    Memory
    G-Skill 16GB DDR3-1600
    Graphics Card(s)
    Sapphire Radeon R9 280X 3GB
    Hard Drives
    Seagate Barracuda 2TB,
    Kingston HyperX 3K 120GB
    PSU
    Corsair 650W HX650
Aha! The High Definiti9on Audio Device driver is the HDMI audio driver. That is installed because you do not have the correct AMD Radeon video driver installed. Install the correct AMD Radeon driver. The four HDMI audio device listings is normal. I have 6 listed for my Radeon HD 7770 Video Card's HDMI.

It sounds like the Sound chip is detecting properly. Since you moved it, double check where the speakers are plugged in. They should be plugged into the GREEN speaker jack.
 

My Computer

System One

  • OS
    Win 10
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Home Built
    CPU
    i7 6700K
    Motherboard
    ASUS ROG Maximus VIII Hero
    Memory
    16 Gb G Skill TridentZ DDR4 3400
    Graphics Card(s)
    Intel (i7 CPU)
    Sound Card
    RealTek Integrated
    Monitor(s) Displays
    27" Dell SE2717HR
    Screen Resolution
    1920X1080
    Hard Drives
    500GB Samsung 850 SSD, 3TB for backups
    PSU
    EVGA Supernova 750 G2
    Case
    BeQuiet Silent Base 600
    Cooling
    Deepcool Captain 120EX
    Keyboard
    Microsoft Wireless
    Mouse
    Logitech wireless
    Internet Speed
    Cable - 100MB Downlink
    Browser
    Edge/Firefox
    Antivirus
    Microsoft
    Other Info
    Sonar Platinum 64 bit recording studio software with MOTU 896Mk3 Hybrid recording interface unit.
I installed the AMD Radeon Video driver, so now I have this:
Capture3.PNG
Which is awesome, but the sound still doesn't work :(. I've also triple-checked that the speakers are in the green jack!

What else could possibly be the problem? Is there any possibility that I somehow broke a small part of the motherboard while cleaning it? Or do you think it's purely a software issue?

Thank you so much!

EDIT: also, I had a look at my playback devices, and in the speakers properties, it shows:

Capture4.PNG

The green jack in the back panel isn't there under jack information!

EDIT 2: Okay, major breakthrough in this case! I found that when I slide the volume bar from mute to unmute for the speakers, I can hear something from the speakers. Sounds like a quiet thud. But sound still won't work!
 
Last edited:

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    PC/Desktop
    CPU
    i5-4670k
    Motherboard
    Asrock z87 Pro4
    Memory
    G-Skill 16GB DDR3-1600
    Graphics Card(s)
    Sapphire Radeon R9 280X 3GB
    Hard Drives
    Seagate Barracuda 2TB,
    Kingston HyperX 3K 120GB
    PSU
    Corsair 650W HX650
If you installed proper Realtec drivers you should have a Realtec HD Audio manager in the Control Panel. Setting it from there overrides windows sound controls and you can test it from there. Do all that from back sound connectors because front are connected with wires to MB and one or more are maybe broken.
Disconnect front speakers from MB and yes you have in the back Front Speakers jack, its Lime green.
 

My Computer

System One

  • OS
    Windows 8.1 Pro
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Home made
    CPU
    AMD Ryzen7 2700x
    Motherboard
    Asus Prime x470 Pro
    Memory
    16GB Kingston 3600
    Graphics Card(s)
    Asus strix 570 OC 4gb
    Hard Drives
    Samsung 960 evo 250GB
    Silicon Power V70 240GB SSD
    WD 1 TB Blue
    WD 2 TB Blue
    Bunch of backup HDDs.
    PSU
    Sharkoon, Silent Storm 660W
    Case
    Raidmax
    Cooling
    CCM Nepton 140xl
    Internet Speed
    40/2 Mbps
    Browser
    Firefox
    Antivirus
    WD
Okay, I went into the Realtek HD Audio Manager, but messing with the volume didn't do anything. All I can hear is that quiet thud when I change the volume from mute to not-mute. Doing everything from the back!

Is there anything else I could try?

Thanks for the help!
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    PC/Desktop
    CPU
    i5-4670k
    Motherboard
    Asrock z87 Pro4
    Memory
    G-Skill 16GB DDR3-1600
    Graphics Card(s)
    Sapphire Radeon R9 280X 3GB
    Hard Drives
    Seagate Barracuda 2TB,
    Kingston HyperX 3K 120GB
    PSU
    Corsair 650W HX650
Have you tried the most basic thing, to plug them in some other device and see if they work at all ?
 

My Computer

System One

  • OS
    Windows 8.1 Pro
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Home made
    CPU
    AMD Ryzen7 2700x
    Motherboard
    Asus Prime x470 Pro
    Memory
    16GB Kingston 3600
    Graphics Card(s)
    Asus strix 570 OC 4gb
    Hard Drives
    Samsung 960 evo 250GB
    Silicon Power V70 240GB SSD
    WD 1 TB Blue
    WD 2 TB Blue
    Bunch of backup HDDs.
    PSU
    Sharkoon, Silent Storm 660W
    Case
    Raidmax
    Cooling
    CCM Nepton 140xl
    Internet Speed
    40/2 Mbps
    Browser
    Firefox
    Antivirus
    WD
Yeah, it was one of the first things I did. Speaker works perfectly with my mobile phone. And since the headphones also don't produce sound, I'm guessing that it must be an issue with the computer.

The question is, is it software or hardware that's causing the problem? :O
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    PC/Desktop
    CPU
    i5-4670k
    Motherboard
    Asrock z87 Pro4
    Memory
    G-Skill 16GB DDR3-1600
    Graphics Card(s)
    Sapphire Radeon R9 280X 3GB
    Hard Drives
    Seagate Barracuda 2TB,
    Kingston HyperX 3K 120GB
    PSU
    Corsair 650W HX650
64bit_Win7_Win8_Win81_R275 is the newest driver for Realtec sound chip. Other than that looks like HW issue. You have Black sound output jack at the back of MB, its for Rear speakers. If you set 5.1 or 7.1 in the control panel realtec HD utility and test speakers from there it would show you if Front speaker jack is maybe defective. There is also Orange jack for Central /Bass speakers that should give test sound when plugged in at 7.1 setting.
 

My Computer

System One

  • OS
    Windows 8.1 Pro
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Home made
    CPU
    AMD Ryzen7 2700x
    Motherboard
    Asus Prime x470 Pro
    Memory
    16GB Kingston 3600
    Graphics Card(s)
    Asus strix 570 OC 4gb
    Hard Drives
    Samsung 960 evo 250GB
    Silicon Power V70 240GB SSD
    WD 1 TB Blue
    WD 2 TB Blue
    Bunch of backup HDDs.
    PSU
    Sharkoon, Silent Storm 660W
    Case
    Raidmax
    Cooling
    CCM Nepton 140xl
    Internet Speed
    40/2 Mbps
    Browser
    Firefox
    Antivirus
    WD
My speaker only has one connector. Are you saying I should try plugging it into different coloured jacks while changing the 5.1/7.1/etc settings?

Yeah, looks more and more like a hardware issue :(. I may try getting a cheap soundcard - to see if that changes anything. I really hope I don't have to get a new motherboard :(.
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    PC/Desktop
    CPU
    i5-4670k
    Motherboard
    Asrock z87 Pro4
    Memory
    G-Skill 16GB DDR3-1600
    Graphics Card(s)
    Sapphire Radeon R9 280X 3GB
    Hard Drives
    Seagate Barracuda 2TB,
    Kingston HyperX 3K 120GB
    PSU
    Corsair 650W HX650
My speaker only has one connector. Are you saying I should try plugging it into different coloured jacks while changing the 5.1/7.1/etc settings?

Yeah, looks more and more like a hardware issue :(. I may try getting a cheap soundcard - to see if that changes anything. I really hope I don't have to get a new motherboard :(.
Does not matter if speakers have only one connector, if you plug it in one of those two other jacks you should get at least some sound with speaker test.
If you put a PCI sound card you will not need new MB, you can just turn off onboard sound off in BIOS.
 

My Computer

System One

  • OS
    Windows 8.1 Pro
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Home made
    CPU
    AMD Ryzen7 2700x
    Motherboard
    Asus Prime x470 Pro
    Memory
    16GB Kingston 3600
    Graphics Card(s)
    Asus strix 570 OC 4gb
    Hard Drives
    Samsung 960 evo 250GB
    Silicon Power V70 240GB SSD
    WD 1 TB Blue
    WD 2 TB Blue
    Bunch of backup HDDs.
    PSU
    Sharkoon, Silent Storm 660W
    Case
    Raidmax
    Cooling
    CCM Nepton 140xl
    Internet Speed
    40/2 Mbps
    Browser
    Firefox
    Antivirus
    WD
Putting the connector in the different jacks and testing didn't produce any sound :(.

Is there any conceivable way that there is a weird problem with the motherboard such that slotting in a sound card won't fix the sound?
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    PC/Desktop
    CPU
    i5-4670k
    Motherboard
    Asrock z87 Pro4
    Memory
    G-Skill 16GB DDR3-1600
    Graphics Card(s)
    Sapphire Radeon R9 280X 3GB
    Hard Drives
    Seagate Barracuda 2TB,
    Kingston HyperX 3K 120GB
    PSU
    Corsair 650W HX650
Putting the connector in the different jacks and testing didn't produce any sound :(.

Is there any conceivable way that there is a weird problem with the motherboard such that slotting in a sound card won't fix the sound?
No, I don't think so as long as you disable on board sound in BIOS. Windows can use only one at a time. You might be evn better of with a USB sound output if you are not going for a great sound quality. USB External 7 1 Channel 3D Virtual Audio Sound Card Adapter PC Buy 2 Get 1 Free | eBay
 

My Computer

System One

  • OS
    Windows 8.1 Pro
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Home made
    CPU
    AMD Ryzen7 2700x
    Motherboard
    Asus Prime x470 Pro
    Memory
    16GB Kingston 3600
    Graphics Card(s)
    Asus strix 570 OC 4gb
    Hard Drives
    Samsung 960 evo 250GB
    Silicon Power V70 240GB SSD
    WD 1 TB Blue
    WD 2 TB Blue
    Bunch of backup HDDs.
    PSU
    Sharkoon, Silent Storm 660W
    Case
    Raidmax
    Cooling
    CCM Nepton 140xl
    Internet Speed
    40/2 Mbps
    Browser
    Firefox
    Antivirus
    WD
Ooooh that's cheap! Hmm well all I use the sound for is gaming and youtubing. I guess I wouldn't need stellar sound for that (as long as it isn't static-y or terrible).

Is there much of an advantage going for a USB one over a PCI slot one? I will get one tomorrow, hopefully, and I will report back!

Thanks for the help! :D
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    PC/Desktop
    CPU
    i5-4670k
    Motherboard
    Asrock z87 Pro4
    Memory
    G-Skill 16GB DDR3-1600
    Graphics Card(s)
    Sapphire Radeon R9 280X 3GB
    Hard Drives
    Seagate Barracuda 2TB,
    Kingston HyperX 3K 120GB
    PSU
    Corsair 650W HX650
Ooooh that's cheap! Hmm well all I use the sound for is gaming and youtubing. I guess I wouldn't need stellar sound for that (as long as it isn't static-y or terrible).

Is there much of an advantage going for a USB one over a PCI slot one? I will get one tomorrow, hopefully, and I will report back!

Thanks for the help! :D
Cheaper and easier to install, that's about it. Actually heard some with surprisingly good sound, better than early SBs and onboard sound.
 

My Computer

System One

  • OS
    Windows 8.1 Pro
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Home made
    CPU
    AMD Ryzen7 2700x
    Motherboard
    Asus Prime x470 Pro
    Memory
    16GB Kingston 3600
    Graphics Card(s)
    Asus strix 570 OC 4gb
    Hard Drives
    Samsung 960 evo 250GB
    Silicon Power V70 240GB SSD
    WD 1 TB Blue
    WD 2 TB Blue
    Bunch of backup HDDs.
    PSU
    Sharkoon, Silent Storm 660W
    Case
    Raidmax
    Cooling
    CCM Nepton 140xl
    Internet Speed
    40/2 Mbps
    Browser
    Firefox
    Antivirus
    WD
Oh I see! I've been searching around all my local computer stores (online) and all the sound cards are like $30+. It's so annoying being Australian, sometimes!

This sound card better fix everything! :mad:
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    PC/Desktop
    CPU
    i5-4670k
    Motherboard
    Asrock z87 Pro4
    Memory
    G-Skill 16GB DDR3-1600
    Graphics Card(s)
    Sapphire Radeon R9 280X 3GB
    Hard Drives
    Seagate Barracuda 2TB,
    Kingston HyperX 3K 120GB
    PSU
    Corsair 650W HX650
OKAY! For the sake of anyone who was googling around and trying to find the solution to a similar problem, I would like to announce that the new sound card worked! Just had to disable the onboard sound in the bios, download driver and make my new sound device the default one! YAY! Still don't know why the onboard sound wasn't working, but I no longer care!

Thanks for the help, everyone :D.
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    PC/Desktop
    CPU
    i5-4670k
    Motherboard
    Asrock z87 Pro4
    Memory
    G-Skill 16GB DDR3-1600
    Graphics Card(s)
    Sapphire Radeon R9 280X 3GB
    Hard Drives
    Seagate Barracuda 2TB,
    Kingston HyperX 3K 120GB
    PSU
    Corsair 650W HX650
OKAY! For the sake of anyone who was googling around and trying to find the solution to a similar problem, I would like to announce that the new sound card worked! Just had to disable the onboard sound in the bios, download driver and make my new sound device the default one! YAY! Still don't know why the onboard sound wasn't working, but I no longer care!


Thanks for the help, everyone :D.

Good, it wouldn't be first MB with dead sound codec chip. Which one did you get ?
 

My Computer

System One

  • OS
    Windows 8.1 Pro
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Home made
    CPU
    AMD Ryzen7 2700x
    Motherboard
    Asus Prime x470 Pro
    Memory
    16GB Kingston 3600
    Graphics Card(s)
    Asus strix 570 OC 4gb
    Hard Drives
    Samsung 960 evo 250GB
    Silicon Power V70 240GB SSD
    WD 1 TB Blue
    WD 2 TB Blue
    Bunch of backup HDDs.
    PSU
    Sharkoon, Silent Storm 660W
    Case
    Raidmax
    Cooling
    CCM Nepton 140xl
    Internet Speed
    40/2 Mbps
    Browser
    Firefox
    Antivirus
    WD
Good, it wouldn't be first MB with dead sound codec chip. Which one did you get ?

sound blaster vx 5.1! It was the cheapest one I could get from my local store, which I knew definitely had windows 8.1 drivers!
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    PC/Desktop
    CPU
    i5-4670k
    Motherboard
    Asrock z87 Pro4
    Memory
    G-Skill 16GB DDR3-1600
    Graphics Card(s)
    Sapphire Radeon R9 280X 3GB
    Hard Drives
    Seagate Barracuda 2TB,
    Kingston HyperX 3K 120GB
    PSU
    Corsair 650W HX650
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