Windows 8 and 8.1 Forums


Can't run sound-using programs

  1. #1


    Posts : 3
    Windows 8.1

    Can't run programs that use sound


    Hello,

    ever since I updated to windows 8.1 on my laptop, every once in a while, when i start it up, I just can't run anything that uses sound.

    - What is effected? Apparently every programm (Games, Windows Media Player, Audacity) that uses sound, just doesn't start, or, crashes when i start it up. But games and other programms, that have no sound for any reason run just fine. I can use Chrome with no proplems, but when i watch a video, or go to any other site that requires sound, it just doesn't load, or the area that uses the plugin doesn't work (so e.g. i get a black youtube video area)

    - When does it happen? Recently the proplem appeared sometimes when i started my laptop. Rebooting it usually fixed the problem. But today when i started it up, it just didn't work, nor could i fix it by restarting.

    I am using a MSI GE60 laptop, to which i have a logitech mouse and headset attached, with the required software installed (which crashes when i try to make a sound check). But even when i disconnect the headset pre or post starting the laptop, there's no difference, and even tried reinstalling the Logitech Gaming Software, therefor I'm assuming that's not the problem.

    I would be very thankful for any advice on how to fix the problem.
    Thank you,

    Maxi

      My System SpecsSystem Spec

  2. #2


    Canada
    Posts : 1,950
    windows 8.1 Update 1 Pro 64bit


    Are your Audio device drivers up to date, go to the manufacturers web site to verify.
      My System SpecsSystem Spec

  3. #3


    Posts : 3
    Windows 8.1


    The only drivers i am aware of using are the Logitech ones; are there any others i should be aware of?
      My System SpecsSystem Spec

  4. #4


    Posts : 2,130
    Windows 8.0 x64


    Welcome to the Forums.

    One "quick fix" support trick that works maybe half the time or better, is boot into Safe Mode. Then open Device Manager and delete the device with the problem. Reboot. On start Windows will find the hardware and reload the drivers. It doesn't take long to try it and as I noted, in my experience the success rate is fairly high for these types of issues.
      My System SpecsSystem Spec

  5. #5


    Posts : 3
    Windows 8.1


    Thanks a lot guys, the "Quick fix" worked
      My System SpecsSystem Spec

  6. #6


    Posts : 2,130
    Windows 8.0 x64


    Glad it worked for you.
      My System SpecsSystem Spec

Can't run sound-using programs
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