Windows 8 and 8.1 Forums


Sound constantly crashing on Windows 8.1

  1. #1


    Posts : 1
    Windows 8.1.1 Pro 64 bit

    Sound constantly crashing on Windows 8.1


    There is a very annoying issue with my Windows 8.1 Pro 64 bit. For some unknown reason sound stops working several times a day.
    Audio usually crashes when I start, pause/unpause or stop a video (XBMC, KMPlayer, Youtube), music, game, or anything that involves sound. The only thing what can make audio work again is restarting Windows Audio Service.
    This crash does not happen in every case, only several times a day.

    One more interesting symptom: when I listen to music on foobar2000 and audio crashes, then the playback of music doesn't stop, sound is still working (only on foobar2000, anywhere else it stops), but I cannot change the volume inside foobar2000. Once I stop the music stream and try to start it again, then the sound does not work at all in foobar2000 either.

    This problem exists on laptop's built in speaker, audio jack and HDMI output too.
    Interesting though, when sound is on HDMI output and crashes, Windows system sounds (such as sound for UAC prompt) are still working, but they are outputted to the built in laptop speaker.

    My laptop is ASUS K55VJ
    Previously I had Windows 8 installed, it didn't have the issue. This is a clean Windows 8.1 install, not an upgrade from Windows 8.

    I have been looking for the solution for months, but haven't found it yet. Reinstallation of drivers does not help.

    Anybody else having similar issue?
    If so, have you found a solution, or just an explanation of what is causing this?

      My System SpecsSystem Spec

  2. #2


    Posts : 5
    Windows 8.1

    Exactly The Same Problem


    I have exactly the same issue and have seached everywhere to find more about the problem / fix. This is the only thread that explains exactly what i experience with my audio too. I need to restart AudioSrv all the time after Video/Pause/Game bla bla.

    My Sys: Windows 8.1 - Realtec Audio Drivers.

    The weird part is also, when i completly restart windows, it usually takes more time until audio crashes again (e.g. whole day without a crash). Running parallel sound applications crash the audio faster (e.g. Youtube Video on Pause & Running a Game ). It's just an estimate how it feels. Can't proove though...
      My System SpecsSystem Spec

  3. #3


    Posts : 36
    Windows 8.1 Pro 64-bit

    Not sure if I have the same problem


    Hello!

    I also have a strange sound problem. The audio may mute for apparent no reason while playing a video on YouTube or Media Player Classic. To fix it, I go to Computer Management, Services and I stop the Windows Audio and Windows Audio Endpoint Builder services. Then I restart these two services and audio resumes without any problem. Should it happen again later, I restart the services and I have sound. Does anyone has any idea what's going on? Maybe a process tries to use an audio service and screws up? Any help appreciated.

    OS: Windows 8.1 Pro 64-bit
    CPU: Intel Core i3-3220 3.3GHz s1155
    VGA: NVidia Geforce GT 620
    Audio: Creative SoundBlaster Audigy Value

    I have installed latest audio drivers and DirectX 9.

    Thank you in advance
      My System SpecsSystem Spec

  4. #4


    United States
    Posts : 3,093
    Windows 8.1 Pro 64-bit


    Quote Originally Posted by spapakons View Post
    Hello!

    I also have a strange sound problem. The audio may mute for apparent no reason while playing a video on YouTube or Media Player Classic. To fix it, I go to Computer Management, Services and I stop the Windows Audio and Windows Audio Endpoint Builder services. Then I restart these two services and audio resumes without any problem. Should it happen again later, I restart the services and I have sound. Does anyone has any idea what's going on? Maybe a process tries to use an audio service and screws up? Any help appreciated.

    OS: Windows 8.1 Pro 64-bit
    CPU: Intel Core i3-3220 3.3GHz s1155
    VGA: NVidia Geforce GT 620
    Audio: Creative SoundBlaster Audigy Value

    I have installed latest audio drivers and DirectX 9.

    Thank you in advance
    This is the driver you have installed? Creative Worldwide Support > Audigy Value

    If yes, I would try uninstalling in Device Manager and select to delete the driver also if an option. Reboot and re-install.

    EDIT: I would also be sure your PCI slots are not set to allow sleep or Link State Power Management is disabled.
      My System SpecsSystem Spec

  5. #5


    Posts : 36
    Windows 8.1 Pro 64-bit


    Thank you for the quick reply, yes, that is the latest driver. I have this installed, if I am correct. I don't think reinstalling will help, but I'll try it just in case. Also in Power Options I have set Link State Power Management to Off, so this shouldn't affect the audio...

    I'll let you know if reinstalling the audio driver made any change. I suspect some Windows Update might have screwed the audio driver or some audio settings, so reinstalling might help. We'll see... To make extra sure, I will uninstall the driver, restart Windows, stop automatic driver installation and manually install the latest Creative driver again.
      My System SpecsSystem Spec

  6. #6


    Posts : 36
    Windows 8.1 Pro 64-bit


    Well, today I was working on my computer while listening to music. Several times the audio muted and I had to restart the audio services (see previous reply) to resume sound. This was rather annoying considering that sometimes it happened again only a few minutes later! Then I decided to save my work, uninstall the Audigy driver and deleting the relevant files, restart the computer, and make sure that I manually install the latest Creative (not Microsoft) driver. SOLVED! That was it! You were right, thank you!
      My System SpecsSystem Spec

  7. #7


    United States
    Posts : 3,093
    Windows 8.1 Pro 64-bit


    Quote Originally Posted by spapakons View Post
    Well, today I was working on my computer while listening to music. Several times the audio muted and I had to restart the audio services (see previous reply) to resume sound. This was rather annoying considering that sometimes it happened again only a few minutes later! Then I decided to save my work, uninstall the Audigy driver and deleting the relevant files, restart the computer, and make sure that I manually install the latest Creative (not Microsoft) driver. SOLVED! That was it! You were right, thank you!
    Happy dance
      My System SpecsSystem Spec

  8. #8


    Posts : 36
    Windows 8.1 Pro 64-bit


    Problem solved! Let's party!
      My System SpecsSystem Spec

  9. #9


    Posts : 5
    Windows 8.1


    Well. Still doesn't solve it for me. Reinstalled (remove old ones) Realtec Driver. And tadaaaaa... still happens.
    New weirdness: Playing a Youtube-Video which has sound and starting a game (second monitor) the game sometimes doesnt have sound while the youtube video does. How can you explain that? :O
      My System SpecsSystem Spec

  10. #10


    Posts : 36
    Windows 8.1 Pro 64-bit


    Well, problematic sound or no sound usually indicates that the audio driver doesn't match the audio card. Are you sure it is a Realtek? Maybe it's VIA HD audio or anything else and the Realtek driver is similar, but not the correct. So it installs but doesn't work properly. It happened to me with a Realtek LAN driver. I hadn't installed the correct model and the state was alternating between "cable disconnected" and "getting network address". As soon as I installed the correct Realtek driver, I could connect to the internet, no problem. One way to make sure which model you have is using a utility such as Aida 64 www.aida64.com Another way is to visit the motherboard's (for desktop) or notebook's manufacturer site and see which audio driver is available for download. After you make sure you have found which model it is you can either download the latest version, or install that driver to play safe.



    I hope that will help.
      My System SpecsSystem Spec

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Sound constantly crashing on Windows 8.1
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