Realtek HD Audio stopped working after I upgraded Windows

VirgoMale8

New Member
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I bought a Gateway E56R41u to replace my Acer netbook. I'm really happy with this machine. However, I downloaded the free upgrade to Windows 8.1 and my audio quit working. I've downloaded all the drivers that I could find and nothing works. Is there a driver for another machine that will work with my Gateway?
 

My Computer

System One

  • OS
    Windoww 8.1
    Computer type
    Laptop
    System Manufacturer/Model
    Gateway
    CPU
    Intel B960
    Memory
    4 GB DDR3 Memory
    Graphics Card(s)
    SVGA
    Browser
    Firefox 29.0
    Antivirus
    Defender
There is a generic driver available from RealTek, but if you have reinstalled the correct driver from Gateway, I doubt that the direct from RealTek will help.

Are there any other problems that you are aware of, after the 8.1 update? I don't recall this being a problem with audio.

Go to the Device Manager and display what is listed in the Sounds Video and Game Controllers section. Post back on what is listed there, including any error codes. Better yet, post a screen shot of that section.

http://www.eightforums.com/tutorials/2598-screenshots-files-upload-post-eight-forums.html
 

My Computer

System One

  • OS
    Win 10
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Home Built
    CPU
    i7 6700K
    Motherboard
    ASUS ROG Maximus VIII Hero
    Memory
    16 Gb G Skill TridentZ DDR4 3400
    Graphics Card(s)
    Intel (i7 CPU)
    Sound Card
    RealTek Integrated
    Monitor(s) Displays
    27" Dell SE2717HR
    Screen Resolution
    1920X1080
    Hard Drives
    500GB Samsung 850 SSD, 3TB for backups
    PSU
    EVGA Supernova 750 G2
    Case
    BeQuiet Silent Base 600
    Cooling
    Deepcool Captain 120EX
    Keyboard
    Microsoft Wireless
    Mouse
    Logitech wireless
    Internet Speed
    Cable - 100MB Downlink
    Browser
    Edge/Firefox
    Antivirus
    Microsoft
    Other Info
    Sonar Platinum 64 bit recording studio software with MOTU 896Mk3 Hybrid recording interface unit.
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