Windows 8 and 8.1 Forums


Messed up headphone audio; want to check headphone jack

  1. #1


    Posts : 16
    Windows 8.1 Pro

    Messed up headphone audio; want to check headphone jack


    Hello Eight Forums.

    My trouble is the audio output through headphones - background is louder than foreground (especially in music - I often cannot hear the vocals at all; movies however are mostly fine, for reasons unknown to me; but generally, the sound is always different in some way).

    I only have one pair of headphones to test it with. However these always worked fine with previous machines, and still do work fine with my iPhone 4. Although they are surely not the case, I cannot with confidence say that if it were a loudspeaker instead things wouldn't have been different.

    So this is either a software or a hardware issue.

    Software

    My computer (details at the bottom) came with a SoundBlaster X-Fi MB3 equalizer program and RealTek High Def Audio drivers. I've uninstalled SoundBlaster hoping it would fix the issue (I didn't need an extra program like that anyway) but alas to no avail. Updating the RealTek drivers did no good still.

    The only thing I haven't touched is the ghostly NVIDIA Virtual Audio Device (can it be the source of my trouble?) - I only first noticed it now when copy/pasting the Belarc data. I'll try and find out about it in the meanwhile.

    Hardware

    I wonder if it perhaps has something to do with my audio jack (laptop's brand new, but you can never know). I have what appears to be mic, headphone, S/PDIF and line in jacks... Is there a way to use the microphone or the line-in to test the headphones? To see if the headphone out is broken.

    Any help appreciated! I will gladly provide any additional information should you decide to help me and need any.

    My computer is a version of XMG P504 (mysn.co.uk/xmg-p504)
    Some Belarc output:
    Operating System
    Windows 8.1 Professional (x64) (build 9600)
    Multimedia
    Bluetooth Audio Device
    NVIDIA Virtual Audio Device (Wave Extensible) (WDM)
    Realtek High Definition Audio
    Other Devices
    [...]
    Microphone (Realtek High Definition Audio)
    Realtek Digital Output (Realtek High Definition Audio)
    Speakers (Realtek High Definition Audio)
    Microsoft AC Adapter
    Virtual Bluetooth Support (Include Audio)
    Bluetooth AVRCP Device
    [...]
    Last edited by DwarfVader; 25 Apr 2014 at 20:35. Reason: Small details

      My System SpecsSystem Spec

  2. #2


    First, the "My System Specs" is where you fill in what you have.

    Does the internal speakers on the laptop work? Is the audio OK on the internal speakers?

    The SoundBlaster program(s) is a software enhancement to the basic audio chip (ReaklTek). Many PC's now come with some type of enhancement such as the SoundBlaster or in the case of HP PC's its "Beats Audio".
      My System SpecsSystem Spec

  3. #3


    Posts : 16
    Windows 8.1 Pro


    Does the internal speakers on the laptop work? Is the audio OK on the internal speakers?
    Ah yes! I seem to have forgotten a most important detail - the on board speakers are fine - there are absolutely no sound problems through them.

    The SoundBlaster program(s) is a software enhancement to the basic audio chip (ReaklTek). Many PC's now come with some type of enhancement such as the SoundBlaster or in the case of HP PC's its "Beats Audio".
    I see. By that do you mean I should not have uninstalled it? It did seem a bit useless to me, but if it's crucial to some features I'm not aware of I might as well reinstall the software.

    First, the "My System Specs" is where you fill in what you have.
    Ah, please excuse me. I'll fill those up now, instead.
      My System SpecsSystem Spec

  4. #4


    What type of connector is on the headset (I assume earbuds)? Is this the type with the "TRRS" plug or is it a "TRS" plug? The PC requires a "TRS" plug.

    Here is a TRRS plug
    Attached Thumbnails Attached Thumbnails PS4 headset plug.jpg  
      My System SpecsSystem Spec

  5. #5


    I forgot to post this also.

    Here is a TRS plug

    Click image for larger version
      My System SpecsSystem Spec

  6. #6


    Posts : 16
    Windows 8.1 Pro


    Quote Originally Posted by fireberd View Post
    What type of connector is on the headset (I assume earbuds)? Is this the type with the "TRRS" plug or is it a "TRS" plug? The PC requires a "TRS" plug.
    Here is a photo of my headphones. Since there are just 2 black rings, I guess it's TRS

    Click image for larger version

    Edit/PS: Might as well add the model of my headphones: Pioneer SE-M390
    They worked with my previous computers and now they work fine with my phone.
      My System SpecsSystem Spec

  7. #7


    Is this a new PC and has this problem always been there, or did it work OK at one time?
      My System SpecsSystem Spec

  8. #8


    Posts : 16
    Windows 8.1 Pro


    Quote Originally Posted by fireberd View Post
    Is this a new PC and has this problem always been there, or did it work OK at one time?
    No, this computer is literally 2 weeks old. The issue's been there since day 1.
      My System SpecsSystem Spec

  9. #9


    Since its a new PC and has never worked correctly, best to contact the PC vendor's support. If there is a problem only the vendor can take care of it under warranty.

    I don't like to put off users but this is probably the best option.
      My System SpecsSystem Spec

  10. #10


    Posts : 16
    Windows 8.1 Pro


    Quote Originally Posted by fireberd View Post
    Since its a new PC and has never worked correctly, best to contact the PC vendor's support. If there is a problem only the vendor can take care of it under warranty.

    I don't like to put off users but this is probably the best option.
    Will do, then. However I do need my PC every weekday and will for the next month or more, so I cannot afford sending it anywhere at the moment. I was wondering if there is a way to resolve this myself.
    Is it not possible to output audio through the mic out to test my headphones in?

    Thank you for assistance nonetheless.
      My System SpecsSystem Spec

Page 1 of 2 12 LastLast
Messed up headphone audio; want to check headphone jack
Related Threads
Hey guys, I've been looking everywhere for a solution to this: Headphones Working Fine, Mics aren't...But totally no luck. I can see that a lot of people are having this problem and posting it on various forums, without any valid solutions or workarounds. The Problem: Asus Laptop with Windows 8.1...
I have read a number of threads on this issue. My HP running windows 8.1 with IDT High Definition Audio CODEC consistently tells me that my headphones are unplugged in both the front and back audio ports of my desktop. I thought getting windows 8.1 on my new desktop would enable me to have audio....
title says it, i downloaded the most recent version of the realteck drivers from toshibas site and i have no sound when plugging in headphones. :geek:
Windows 8 Headphone Jack in Sound & Audio
This seems to be a pretty common problem. I'm working on my friends computer, because his headphone jack isn't working. He has an Acer Aspire M, with a third-gen i5, 6GB DDR3, Windows 8 64bit, and a Realtek card. He had been using headphones in the side jack, and they were working fine, but...
Greetings everyone, I just received my new sound card and I'm excited to try it out. I've hooked it up and connected my headphones into the proper jack. I try out the audio and it's bloody awful, worse than on-board audio (which is not too bad). I don't know what's wrong, this (I hope) shouldn't...
Headphone Jack Not Working in Sound & Audio
I updated to Windows 8 today, and everything seemed to be going well until I tried playing music through my headphones. They worked fine on my iPhone, but once I plugged them into my laptop, no sound came out. Pictures: http://i.imgur.com/QsxifqG.png http://i.imgur.com/eZsVKBe.png I ran...
I have a PC built from an Asus P5B-WiFi Delux motherboard running Windows 8 Pro with Classic Shell which has an Realtek HD audio on board sound device. I also have a Creative X-Fi Gamer sound card installed. All of these were installed and working correctly. One time I unplugged my speakers...
Eight Forums Android App Eight Forums IOS App Follow us on Facebook