Windows 8 and 8.1 Forums


Messed up headphone audio; want to check headphone jack

  1. #11


    Calling the vendor's support may be able to resolve the problem without sending it back. The vendor's support knows their hardware better than anyone.

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  2. #12


    Joisey
    Posts : 315
    Windows 8.1 consumer 64 bit


    Under control panel - hardware and sound - manage audio devices there are options for configuring audio settings and testing the stereo channels. Maybe fiddling with the settings here will do it?
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  3. #13


    Posts : 16
    Windows 8.1 Pro


    Quote Originally Posted by mikeytg View Post
    Under control panel - hardware and sound - manage audio devices there are options for configuring audio settings and testing the stereo channels. Maybe fiddling with the settings here will do it?
    I did all I could, including enabling and disabling sound effects, updating and rolling back drivers. Even tried changing the bit depth and sample rate. No luck.

    fireberd - I've contacted my support. Let us see what they can do.
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  4. #14


    Posts : 16
    Windows 8.1 Pro


    Okay, I have found the issue, so I'm posting the solution here for any Schenker/XMG owner or anyone else. (Though Hotkey's developer is Clevo, so I'm pretty sure it's unique to Schenker computers...)

    With their laptops comes software called Hotkey, which regulates your keyboard backlight and "performance modes". However, under the "Gaming" tab there is a sub-menu "Headphones". Se it to "Direct". It's something that's easy to miss if you don't know about it.
    Not only does it fix the headphone (and potentially speaker-) output channels, the direct mode also removes any background noise your headphones might "for some reason" produce.

    Note that I only noticed this option after updating the software to version 1.15.15. I'm sure it was there before as well... But I cannot guarantee anything.

    It's funny because I noticed there's a new version for the program (check mysn.co.uk or whichever localization you prefer, "Support > Drivers & Downloads" for updates) and decided to see what's new. Never expected it to do something like that, but now that I know about it, it kinda makes sense.

    Cheers.
    And thanks to EightForums!
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  5. #15


    United States
    Posts : 3,093
    Windows 8.1 Pro 64-bit


    Wow, what a strange one. Glad you figured it out and may help others. That is a strange manufacturer name. Is it unique to the UK?
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  6. #16


    Posts : 16
    Windows 8.1 Pro


    Quote Originally Posted by popeye View Post
    Wow, what a strange one. Glad you figured it out and may help others. That is a strange manufacturer name. Is it unique to the UK?
    It's a german manufacturer specializing in gaming laptops. I haven't heard of it some few months ago, but the reviews have all been very satisfactory, and the specs/prices were such as well, at least for me. Now that I have it, I'm very satisfied myself. Mainly use it for 3D modelling, rendering and video editing. If course it manages games very well too.

    The way I understand it, Schenker uses Clevo's notebooks' bases to build their own laptops (the XMG and Schenker series). Besides that, their website is MySN.de /.co.uk /.eu etc. Very confusing if you ask me...
      My System SpecsSystem Spec

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Messed up headphone audio; want to check headphone jack
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