My issue started a day or two ago when I installed a windows update. I go to watch something the next day, and no sound is coming from the computer. I double check the connections, update the drivers and still get nothing. I look around online and most people who have had similar issues had windows 7, so the fixes haven't been too useful. I tried opening the services menu and restarting the windows audio service. That didn't work, so then I check the dependencies. Only 3 were listed, and it looks like the one giving me problems is "Multimedia class scheduler". It won't re-start, and gives me an error message that says "The system cannot find the file specified." I figured this meant I had some sort of corrupted file, so I brought up the command prompt menu and ran both sfc /scannow as well as dism /online /cleanup-image /restorehealth. SFC found nothing. DISM found a corruption, but "fixed" it. I have restarted and still do not have sound. I tried Microsoft support, and they just ran a few automatic troubleshooters that did basically nothing, and told me to "take it to a local technician". It's my impression that the problem must be with windows, as it started right after an update and there is a specific file (multimedia class scheduler) that can't be found. They think it's a hardware issue. I think they just don't want to help me on this level for free. Thoughts? Ideas? Anything would be helpful at this point, thanks in advance.
My Computer
System One
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- OS
- Windows 8.1 Pro