darkstrike
New Member
- Messages
- 6
Hi all,
I'm at a loss....trying to fix a almost brand-new Acer laptop for friends of mine. They were having issues with music files not playing at all in Windows Media Player or other audio programs, so I told them I would help them. First I thought it may be the sound drivers, so I uninstalled the sound drivers from the Device Manager and restarted, expecting Win8 to autodetect and install at least a basic driver (the system has a common Realtek chip)....nothing happened and no sound would play.
I then tried updating their audio drivers to those from Realtek's own site as they were newer than from Acer's own site. After restarting, the computer claimed at the bottom left in the System Tray that the "Audio Output Device" was disabled and no sound would play at all. I checked every place I could think of in the Control Panel and the Device Manager, NOTHING is disabled anywhere. I even DISABLED and RE-ENABLED everything I could find in case that would help. Nothing...same error in the SysTray and no sound playing at all. Then I completely removed the updated Realtek drivers, downloaded the latest drivers I could get from Acer's own site and tried installing those....upon restart, same thing...same error in the SysTray and no sound playing at all. Even though EVERYTHING I can find in Control Panel and Device Manager says the device is "working properly" or enabled, the System Tray is still showing as disabled and no sound can be heard from anything.
I have no idea what the heck is wrong....any suggestions? I also can't do a System Restore Point as System Restore was apparently disabled on this machine up until now...
Thanks for any help!
I'm at a loss....trying to fix a almost brand-new Acer laptop for friends of mine. They were having issues with music files not playing at all in Windows Media Player or other audio programs, so I told them I would help them. First I thought it may be the sound drivers, so I uninstalled the sound drivers from the Device Manager and restarted, expecting Win8 to autodetect and install at least a basic driver (the system has a common Realtek chip)....nothing happened and no sound would play.
I then tried updating their audio drivers to those from Realtek's own site as they were newer than from Acer's own site. After restarting, the computer claimed at the bottom left in the System Tray that the "Audio Output Device" was disabled and no sound would play at all. I checked every place I could think of in the Control Panel and the Device Manager, NOTHING is disabled anywhere. I even DISABLED and RE-ENABLED everything I could find in case that would help. Nothing...same error in the SysTray and no sound playing at all. Then I completely removed the updated Realtek drivers, downloaded the latest drivers I could get from Acer's own site and tried installing those....upon restart, same thing...same error in the SysTray and no sound playing at all. Even though EVERYTHING I can find in Control Panel and Device Manager says the device is "working properly" or enabled, the System Tray is still showing as disabled and no sound can be heard from anything.
I have no idea what the heck is wrong....any suggestions? I also can't do a System Restore Point as System Restore was apparently disabled on this machine up until now...
Thanks for any help!
My Computer
System One
-
- OS
- Windows 8
- Computer type
- Laptop