Windows 8 and 8.1 Forums


audio randomly stopped working in windows 8.1

  1. #1


    belgium
    Posts : 3
    windows 8.1

    audio randomly stopped working in windows 8.1


    so about a month after I bought my computer,all of a sudden there was no audio comming from my headphones or speakers. i do have to say that windows 8 was a bit new for me because i was using windows xp the only way i can get audio now, is by plugging in a usb with bluetooth connection. even HDMI won't work. i'm getting no errors when running errorchecker.

    perhaps usefull info:
    -pc Model No: HP ENVY h8 PC series
    -running windows 8.1
    -i have extra beats audio (for audio settings).

      My System SpecsSystem Spec

  2. #2


    Southern California
    Posts : 788
    Windows 8.1 Pro with Media Center x64


    Hey mate, what worked for me once was just resetting the audio in Sound>Properties>Restore Defaults

    See the image below:

    Click image for larger version
      My System SpecsSystem Spec

  3. #3


    Southern California
    Posts : 788
    Windows 8.1 Pro with Media Center x64


    Additionally, make sure the most recent audio driver is installed off the HP website.

    Make sure all important updates are installed from windows.
      My System SpecsSystem Spec

  4. #4


    belgium
    Posts : 3
    windows 8.1


    thanks for anwsering.

    i checked my drivers with driver detective, and 5 of of my drivers are out of date.
    is this the problem perhaps?
    and if it's best to update them, is there a way to do it for free??
    it tried doing it with the site of hp, but i can't find my pc-model No.
    when i type in my type graphic

    greetz fooza
    Last edited by fooza; 29 Jan 2014 at 11:54.
      My System SpecsSystem Spec

  5. #5


    Southern California
    Posts : 788
    Windows 8.1 Pro with Media Center x64


    Not familiar with German HP (assuming), but more than likely it is free, as in the US. Here is the site: HP Support, Treiber, Kontakt und Hilfeforen | HP ® Support

    Don't type in graphic, you will be looking for your computer model number. This will tell you how:
    Ermitteln der Modellnummer Ihres HP-Geräts | HP®-Support
      My System SpecsSystem Spec

  6. #6


    belgium
    Posts : 3
    windows 8.1


    i've installed it etc. but still no audio.
      My System SpecsSystem Spec

  7. #7


    Southern California
    Posts : 788
    Windows 8.1 Pro with Media Center x64


    Here is a great tutorial to use: No sound in Windows - Microsoft Windows Help

    I'll post more later on, let me know how it goes, including the download that it provides for troubleshooting
      My System SpecsSystem Spec

audio randomly stopped working in windows 8.1
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