Windows 8 and 8.1 Forums


Sound stops working random times (Audiodg.exe appcrash)

  1. #1


    Posts : 2
    Windows 8

    Sound stops working random times (Audiodg.exe appcrash)


    Hi


    In my new HP laptop, with fresh windows 8, sometimes when I'm using sound (eg. listening music in media player and using skype ou browser), sometimes the sound stops. Checking in event viewer, I found appcrash event logs. The sound drivers is updated and windows too. I downgraded the audio drivers too, but problem persists.






    Nome do Log: Application
    Fonte: Application Error
    Data: 11/01/2014 19:01:05
    Identificação do Evento:1000
    Categoria da Tarefa100)
    Nível: Erro
    Palavras-chave:Clássico
    Usuário: N/D
    Computador: computer_name
    Descrição:
    Nome do aplicativo com falha: AUDIODG.EXE, versão: 6.2.9200.16579, carimbo de data/hora: 0x516361b1
    Nome do módulo com falha: ntdll.dll, versão: 6.2.9200.16579, carimbo de data/hora: 0x51637f77
    Código de exceção: 0xc0000005
    Deslocamento da falha: 0x0000000000001f5d
    ID do processo com falha: 0x5c
    Hora de início do aplicativo com falha: 0x01cf0f0f45f8769d
    Caminho do aplicativo com falha: C:\Windows\system32\AUDIODG.EXE
    Caminho do módulo com falha: C:\Windows\SYSTEM32\ntdll.dll
    ID do Relatório: dd9ba3f4-7b0b-11e3-be90-2c44fdfac142
    Nome completo do pacote com falha:
    ID do aplicativo relativo ao pacote com falha:
    XML de Evento:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
    <System>
    <Provider Name="Application Error" />
    <EventID Qualifiers="0">1000</EventID>
    <Level>2</Level>
    <Task>100</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2014-01-11T22:01:05.000000000Z" />
    <EventRecordID>3387</EventRecordID>
    <Channel>Application</Channel>
    <Computer>computer_name</Computer>
    <Security />
    </System>
    <EventData>
    <Data>AUDIODG.EXE</Data>
    <Data>6.2.9200.16579</Data>
    <Data>516361b1</Data>
    <Data>ntdll.dll</Data>
    <Data>6.2.9200.16579</Data>
    <Data>51637f77</Data>
    <Data>c0000005</Data>
    <Data>0000000000001f5d</Data>
    <Data>5c</Data>
    <Data>01cf0f0f45f8769d</Data>
    <Data>C:\Windows\system32\AUDIODG.EXE</Data>
    <Data>C:\Windows\SYSTEM32\ntdll.dll</Data>
    <Data>dd9ba3f4-7b0b-11e3-be90-2c44fdfac142</Data>
    <Data>
    </Data>
    <Data>
    </Data>
    </EventData>
    </Event>






    ============================




    Nome do Log: Application
    Fonte: Windows Error Reporting
    Data: 11/01/2014 19:01:07
    Identificação do Evento:1001
    Categoria da Tarefa:Nenhum
    Nível: Informações
    Palavras-chave:Clássico
    Usuário: N/D
    Computador: computer_name
    Descrição:
    Falha no bucket , tipo 0
    Nome do Evento: APPCRASH
    Resposta: Não disponível
    ID do CAB: 0


    Assinatura do problema:
    P1: AUDIODG.EXE
    P2: 6.2.9200.16579
    P3: 516361b1
    P4: ntdll.dll
    P5: 6.2.9200.16579
    P6: 51637f77
    P7: c0000005
    P8: 0000000000001f5d
    P9:
    P10:


    Arquivos anexados:
    C:\Windows\ServiceProfiles\LocalService\AppData\Local\WERDE63.tmp.WERInternalMetadata.xml
    C:\Windows\ServiceProfiles\LocalService\AppData\Local\WERDF30.tmp.secure.hdmp
    C:\Windows\ServiceProfiles\LocalService\AppData\Local\WERE24F.tmp.secure.dmp


    Esses arquivos podem estar disponíveis em:
    C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_AUDIODG.EXE_8d0e4431c51d13e4da275861965c2e a374c34ba_cab_1bb8e26a


    Símbolo da análise:
    Verificando novamente solução: 0
    ID do Relatório: dd9ba3f4-7b0b-11e3-be90-2c44fdfac142
    Status do Relatório: 4
    Bucket com hash:
    XML de Evento:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
    <System>
    <Provider Name="Windows Error Reporting" />
    <EventID Qualifiers="0">1001</EventID>
    <Level>4</Level>
    <Task>0</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2014-01-11T22:01:07.000000000Z" />
    <EventRecordID>3388</EventRecordID>
    <Channel>Application</Channel>
    <Computer>computer_name</Computer>
    <Security />
    </System>
    <EventData>
    <Data>
    </Data>
    <Data>0</Data>
    <Data>APPCRASH</Data>
    <Data>Não disponível</Data>
    <Data>0</Data>
    <Data>AUDIODG.EXE</Data>
    <Data>6.2.9200.16579</Data>
    <Data>516361b1</Data>
    <Data>ntdll.dll</Data>
    <Data>6.2.9200.16579</Data>
    <Data>51637f77</Data>
    <Data>c0000005</Data>
    <Data>0000000000001f5d</Data>
    <Data>
    </Data>
    <Data>
    </Data>
    <Data>
    C:\Windows\ServiceProfiles\LocalService\AppData\Local\WERDE63.tmp.WERInternalMetadata.xml
    C:\Windows\ServiceProfiles\LocalService\AppData\Local\WERDF30.tmp.secure.hdmp
    C:\Windows\ServiceProfiles\LocalService\AppData\Local\WERE24F.tmp.secure.dmp</Data>
    <Data>C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_AUDIODG.EXE_8d0e4431c51d13e4da275861 965c2ea374c34ba_cab_1bb8e26a</Data>
    <Data>
    </Data>
    <Data>0</Data>
    <Data>dd9ba3f4-7b0b-11e3-be90-2c44fdfac142</Data>
    <Data>4</Data>
    <Data>
    </Data>
    </EventData>
    </Event>]








    Version=1
    EventType=APPCRASH
    EventTime=130342638947979237
    ReportType=2
    Consent=1
    ReportIdentifier=c31e945f-7de3-11e3-be97-2c44fdfac142
    IntegratorReportIdentifier=c31e945e-7de3-11e3-be97-2c44fdfac142
    NsAppName=AUDIODG.EXE
    Response.type=4
    Sig[0].Name=Nome do Aplicativo
    Sig[0].Value=AUDIODG.EXE
    Sig[1].Name=Versão do Aplicativo
    Sig[1].Value=6.2.9200.16579
    Sig[2].Name=Carimbo de Data//Hora do Aplicativo
    Sig[2].Value=516361b1
    Sig[3].Name=Nome do Módulo de Falhas
    Sig[3].Value=ntdll.dll
    Sig[4].Name=Versão do Módulo de Falhas
    Sig[4].Value=6.2.9200.16579
    Sig[5].Name=Carimbo de Data//Hora do Módulo de Falhas
    Sig[5].Value=51637f77
    Sig[6].Name=Código de Exceção
    Sig[6].Value=c0000005
    Sig[7].Name=Deslocamento de Exceção
    Sig[7].Value=0000000000001f5d
    DynamicSig[1].Name=Versão do sistema operacional
    DynamicSig[1].Value=6.2.9200.2.0.0.768.100
    DynamicSig[2].Name=Identificação da Localidade
    DynamicSig[2].Value=1046
    DynamicSig[22].Name=Informações Adicionais 1
    DynamicSig[22].Value=5556
    DynamicSig[23].Name=Informações Adicionais 2
    DynamicSig[23].Value=55565a2010ee5ee6c43aa49856d457b5
    DynamicSig[24].Name=Informações Adicionais 3
    DynamicSig[24].Value=c6eb
    DynamicSig[25].Name=Informações Adicionais 4
    DynamicSig[25].Value=c6eb118a26b23aea54c2b820d44088a1
    UI[2]=C:\Windows\system32\AUDIODG.EXE
    UI[5]=Procurar solução online (recomendado)
    UI[6]=Verificar se há uma solução mais tarde (recomendado)
    UI[7]=Fechar
    UI[8]=Isolamento de Gráfico de Dispositivo de Áudio do Windows parou de funcionar e foi fechado
    UI[9]=Um problema impediu que o aplicativo funcione corretamente. O Windows notificará você caso uma solução seja disponibilizada.
    UI[10]=&Fechar
    LoadedModule[0]=C:\Windows\system32\AUDIODG.EXE
    LoadedModule[1]=C:\Windows\SYSTEM32\ntdll.dll
    LoadedModule[2]=C:\Windows\SYSTEM32\KERNEL32.DLL
    LoadedModule[3]=C:\Windows\SYSTEM32\KERNELBASE.dll
    LoadedModule[4]=C:\Windows\system32\msvcrt.dll
    LoadedModule[5]=C:\Windows\system32\RPCRT4.dll
    LoadedModule[6]=C:\Windows\SYSTEM32\combase.dll
    LoadedModule[7]=C:\Windows\system32\MMDevAPI.DLL
    LoadedModule[8]=C:\Windows\system32\DEVOBJ.dll
    LoadedModule[9]=C:\Windows\SYSTEM32\sechost.dll
    LoadedModule[10]=C:\Windows\SYSTEM32\cfgmgr32.dll
    LoadedModule[11]=C:\Windows\system32\CRYPTBASE.dll
    LoadedModule[12]=C:\Windows\system32\bcryptPrimitives.dll
    LoadedModule[13]=C:\Windows\SYSTEM32\user32.dll
    LoadedModule[14]=C:\Windows\system32\GDI32.dll
    LoadedModule[15]=C:\Windows\SYSTEM32\clbcatq.dll
    LoadedModule[16]=C:\Windows\system32\CRYPTSP.dll
    LoadedModule[17]=C:\Windows\system32\rsaenh.dll
    LoadedModule[18]=C:\Windows\System32\audioses.dll
    LoadedModule[19]=C:\Windows\System32\OLEAUT32.dll
    LoadedModule[20]=C:\Windows\SYSTEM32\powrprof.dll
    LoadedModule[21]=C:\Windows\System32\audioeng.dll
    LoadedModule[22]=C:\Windows\System32\AVRT.dll
    LoadedModule[23]=C:\Windows\System32\audiokse.dll
    LoadedModule[24]=C:\Windows\system32\RtkAPO64.dll
    LoadedModule[25]=C:\Windows\system32\ole32.dll
    LoadedModule[26]=C:\Windows\system32\ADVAPI32.dll
    LoadedModule[27]=C:\Windows\system32\SETUPAPI.dll
    LoadedModule[28]=C:\Windows\system32\AERTAR64.dll
    LoadedModule[29]=C:\Windows\system32\WMALFXGFXDSP.dll
    LoadedModule[30]=C:\Windows\system32\mfplat.DLL
    LoadedModule[31]=C:\Windows\system32\AERTAC64.dll
    FriendlyEventName=Parou de funcionar
    ConsentKey=APPCRASH
    AppName=Isolamento de Gráfico de Dispositivo de Áudio do Windows
    AppPath=C:\Windows\system32\AUDIODG.EXE
    NsPartner=windows
    NsGroup=windows8
    Last edited by daniellima; 27 May 2014 at 22:09.

      My System SpecsSystem Spec

  2. #2


    Posts : 1,883
    7601.18247.x86fre.win7sp1


    I'm a computer enthusiast since a kid in the early 80s, and I often help a lot on forums, and the number of times that downgrading anything has been a good thing to do is probably less than 3 or 4 (besides going back to 7 lol - kidding - 8 is same stability). It's so common to see that advice, so I don't blame you.

    It's probably antivirus or some driver issue.

    If you run the tool in Brink's thread then post the results here, we'll get it good.

    Blue Screen of Death (BSOD) Posting Instructions
      My System SpecsSystem Spec

  3. #3


    Posts : 2
    Windows 8


    Hi

    I tried a lot of versions of realtek HD drivers, but without luck. Problem persists.
    Now I upgrated to windows 8.1, but problem persists. I removed avira and use only native windows defender. Sound stil crashing.

    More error information:
    Nome do Log: System
    Fonte: Application Popup
    Data: 27/05/2014 21:13:14
    Identificação do Evento:26
    Categoria da Tarefa:Nenhum
    Nível: Informações
    Palavras-chave:
    Usuário: SISTEMA
    Computador: computer_name
    Descrição:
    Pop-up de aplicativo: Windows - Erro de aplicativo : A instrução no 0xed7bc79e fez referência à memória no 0x00000000. A memória não pôde ser read.


    Clique em 'OK' para finalizar o programa
    XML de Evento:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
    <System>
    <Provider Name="Application Popup" Guid="{47BFA2B7-BD54-4FAC-B70B-29021084CA8F}" />
    <EventID>26</EventID>
    <Version>0</Version>
    <Level>4</Level>
    <Task>0</Task>
    <Opcode>0</Opcode>
    <Keywords>0x8000000000000000</Keywords>
    <TimeCreated SystemTime="2014-05-28T01:13:14.460425000Z" />
    <EventRecordID>12297</EventRecordID>
    <Correlation />
    <Execution ProcessID="628" ThreadID="676" />
    <Channel>System</Channel>
    <Computer>computer_name</Computer>
    <Security UserID="S-1-5-18" />
    </System>
    <EventData>
    <Data Name="Caption">Windows - Erro de aplicativo</Data>
    <Data Name="Message">A instrução no 0xed7bc79e fez referência à memória no 0x00000000. A memória não pôde ser read.


    Clique em 'OK' para finalizar o programa</Data>
    </EventData>
    </Event>




    ==============




    Nome do Log: Application
    Fonte: Windows Error Reporting
    Data: 27/05/2014 21:13:14
    Identificação do Evento:1001
    Categoria da Tarefa:Nenhum
    Nível: Informações
    Palavras-chave:Clássico
    Usuário: N/D
    Computador: computer_name
    Descrição:
    Falha no bucket , tipo 0
    Nome do Evento: APPCRASH
    Resposta: Não disponível
    ID do CAB: 0


    Assinatura do problema:
    P1: AUDIODG.EXE
    P2: 6.3.9600.17090
    P3: 53413821
    P4: ntdll.dll
    P5: 6.3.9600.17031
    P6: 530895af
    P7: c0000005
    P8: 000000000009c79e
    P9:
    P10:


    Arquivos anexados:


    Esses arquivos podem estar disponíveis em:
    C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_AUDIODG.EXE_4d1fdac7a5347eb2ef9e1d94ce81bd 6b8116d3_5bd22b66_1775db49


    Símbolo da análise:
    Verificando novamente solução: 0
    ID do Relatório: 3da08dea-e605-11e3-beb5-2c44fdfac142
    Status do Relatório: 4100
    Bucket com hash:
    XML de Evento:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
    <System>
    <Provider Name="Windows Error Reporting" />
    <EventID Qualifiers="0">1001</EventID>
    <Level>4</Level>
    <Task>0</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2014-05-28T01:13:14.000000000Z" />
    <EventRecordID>14018</EventRecordID>
    <Channel>Application</Channel>
    <Computer>computer_name</Computer>
    <Security />
    </System>
    <EventData>
    <Data>
    </Data>
    <Data>0</Data>
    <Data>APPCRASH</Data>
    <Data>Não disponível</Data>
    <Data>0</Data>
    <Data>AUDIODG.EXE</Data>
    <Data>6.3.9600.17090</Data>
    <Data>53413821</Data>
    <Data>ntdll.dll</Data>
    <Data>6.3.9600.17031</Data>
    <Data>530895af</Data>
    <Data>c0000005</Data>
    <Data>000000000009c79e</Data>
    <Data>
    </Data>
    <Data>
    </Data>
    <Data>
    </Data>
    <Data>C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_AUDIODG.EXE_4d1fdac7a5347eb2ef9e1d94 ce81bd6b8116d3_5bd22b66_1775db49</Data>
    <Data>
    </Data>
    <Data>0</Data>
    <Data>3da08dea-e605-11e3-beb5-2c44fdfac142</Data>
    <Data>4100</Data>
    <Data>
    </Data>
    </EventData>
    </Event>
      My System SpecsSystem Spec

Sound stops working random times (Audiodg.exe appcrash)
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