Windows 8 and 8.1 Forums


Headphones not working on Acer Aspire 5820T-6825

  1. #1


    Posts : 13
    Windows 8 64 bit

    Headphones not working on Acer Aspire 5820T-6825


    I upgraded to Windows 8 and now I noticed that the headphones won't work. First I followed some troubleshooting that concluded on uninstalling the audio drivers including some Intel version of the driver and then when I rebooted then the sound worked.
    Now it happened again and I really don't want to be uninstalling the driver every time I want to use the headphones.
    I downloaded the latest driver on Intel site and updated but no results.

    I checked on sound settings and there are no headphones detected. Maybe there is some way of forcing the detection.

    Name of the Intel to driver: AUD_Win8_Win7_6.0.1.6914_PV.exe

    Thank you for your attention.

      My System SpecsSystem Spec

  2. #2


    Posts : 13
    Windows 8 64 bit


    I just uninstalled the driver and rebooted to make it work and I don't see the headphones in the mixer or sound card settings ( playback tab ).
      My System SpecsSystem Spec

  3. #3


    Posts : 13
    Windows 8 64 bit


    Ok I restarted without the headphones plugged and sound works now.

    The steps where :

    1) Install latest sound Realtek driver from Intel. That takes two reboots, one to uninstall the current driver and one to install the new driver which auto starts on the next session.
    2) Open Device Manager and uninstall High Definition Audio Device ( not the Realtek ).
    3) Reboot and there you go.


    Hope this helps.
      My System SpecsSystem Spec

  4. #4


    Posts : 13
    Windows 8 64 bit


    Bad news it happened again! I needed to unsintall the driver and reboot again. Before it lasted more than two boots so that's why I thought it was fixed.
    Thank you for your attention.
    Last edited by checoimg; 03 Aug 2013 at 07:34.
      My System SpecsSystem Spec

  5. #5


    Posts : 13
    Windows 8 64 bit


    Forgot to mention that maybe is a two drivers conflict. Is there something like a System Summary in Windows 8 ?
      My System SpecsSystem Spec

  6. #6


    Posts : 13
    Windows 8 64 bit

    Found System Summary


    Right now there's no problem with audio. I'll do another System Summary when it fails.
    Headphones not working on Acer Aspire 5820T-6825 Attached Files
      My System SpecsSystem Spec

  7. #7


    Posts : 13
    Windows 8 64 bit

    Well the same problem again after reinstalling windows.


    There's the system summary I dunno what else to provide.
    Headphones not working on Acer Aspire 5820T-6825 Attached Files
      My System SpecsSystem Spec

  8. #8


    Posts : 13
    Windows 8 64 bit

    Updated to latest realtek driver.


    Here is the system summary with the latest driver.
    Headphones not working on Acer Aspire 5820T-6825 Attached Files
      My System SpecsSystem Spec

  9. #9


    Harrisonburg, Va.
    Posts : 10,488
    Windows 8.1.1 Pro with Media Center


    Are the headphones USB or jack type ?
      My System SpecsSystem Spec

  10. #10


    Posts : 13
    Windows 8 64 bit


    Quote Originally Posted by David Bailey View Post
    Are the headphones USB or jack type ?
    JACK
      My System SpecsSystem Spec

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Headphones not working on Acer Aspire 5820T-6825
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