Solved Sound not working!

JackM

New Member
Messages
15
Recently my computers sound has all of a sudden stop, this forced to go back to my usless piece of junk toshiba sattelite, when i click the volume button i can see the green bar go up and down when a video is playing showeing that the sound works but when i plug in heaphones nothing, and its a fairly new destop inspiron 660 bought in december, i already tried downloading differnt drivers and installing, i also did this off the drivers and utilities disk and still nothing some help or advice is much needed and aprecciated
 

My Computer

System One

  • OS
    windows 8
First, use the Dell provided driver, non Dell drivers usually do not work or work correctly.

Uninstall the sound in the Device Manager, then restart the PC. When Windows starts it will detect and reinstall the sound. This fixes a lot of flakey problems and may fix yours.

On the Desktop, hold the Windows key down and press the Pause/Break key. Device Manager will be accessible from the Task list in the upper left of the panel. RIGHT click on the entry for your sound device and then LEFT click "Uninstall". Restart the PC.
 

My Computer

System One

  • OS
    Win 10
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Home Built
    CPU
    i7 6700K
    Motherboard
    ASUS ROG Maximus VIII Hero
    Memory
    16 Gb G Skill TridentZ DDR4 3400
    Graphics Card(s)
    Intel (i7 CPU)
    Sound Card
    RealTek Integrated
    Monitor(s) Displays
    27" Dell SE2717HR
    Screen Resolution
    1920X1080
    Hard Drives
    500GB Samsung 850 SSD, 3TB for backups
    PSU
    EVGA Supernova 750 G2
    Case
    BeQuiet Silent Base 600
    Cooling
    Deepcool Captain 120EX
    Keyboard
    Microsoft Wireless
    Mouse
    Logitech wireless
    Internet Speed
    Cable - 100MB Downlink
    Browser
    Edge/Firefox
    Antivirus
    Microsoft
    Other Info
    Sonar Platinum 64 bit recording studio software with MOTU 896Mk3 Hybrid recording interface unit.
First, use the Dell provided driver, non Dell drivers usually do not work or work correctly.

Uninstall the sound in the Device Manager, then restart the PC. When Windows starts it will detect and reinstall the sound. This fixes a lot of flakey problems and may fix yours.

On the Desktop, hold the Windows key down and press the Pause/Break key. Device Manager will be accessible from the Task list in the upper left of the panel. RIGHT click on the entry for your sound device and then LEFT click "Uninstall". Restart the PC.

i think i remeber why the sound stopped working, there was a time when my computer was blue screening left and right, usually whjen more then a few video tabs where open, i thought it was a problem with my drivers so i installed one of those driver updater programs, it updated most of my drivers pretty well but one fore my proccessor (i3) wasent abe to download so i think i downloaded something off intel, when i installed it my sound stopped working, also i used and installed th3e sound drivers specific tom my computer and also from the drivers disk that came with it.

**it turns out that the inside of my computer was comletely dusty! it was bad! i cleaned it out and it worked fine,
 

My Computer

System One

  • OS
    windows 8
Those updaters can get you in trouble if you are not careful. They will want to install wrong or not needed drivers. On a Dell, best to stick with what updates they have on their site. www.support.dell.com using your service tag number. I did a lot of support on the Dell forums and non-Dell has caused a lot of problems in many systems. The Updaters are sort of like the programs that "fix" the computer (registry repair programs - those don't really fix anything and many consider them "snake oil".

Now, back to the sound, has it started working or is the sound still bad?
 

My Computer

System One

  • OS
    Win 10
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Home Built
    CPU
    i7 6700K
    Motherboard
    ASUS ROG Maximus VIII Hero
    Memory
    16 Gb G Skill TridentZ DDR4 3400
    Graphics Card(s)
    Intel (i7 CPU)
    Sound Card
    RealTek Integrated
    Monitor(s) Displays
    27" Dell SE2717HR
    Screen Resolution
    1920X1080
    Hard Drives
    500GB Samsung 850 SSD, 3TB for backups
    PSU
    EVGA Supernova 750 G2
    Case
    BeQuiet Silent Base 600
    Cooling
    Deepcool Captain 120EX
    Keyboard
    Microsoft Wireless
    Mouse
    Logitech wireless
    Internet Speed
    Cable - 100MB Downlink
    Browser
    Edge/Firefox
    Antivirus
    Microsoft
    Other Info
    Sonar Platinum 64 bit recording studio software with MOTU 896Mk3 Hybrid recording interface unit.
Nope, did what you said, (btw these headphones work on other devices) also went on dell.com and searched up my service tag and downloaded the sound drivers before but it dident work, i dont have alot of money so i really want to solve this problem without taking it to a pc store, is there a program that gets my computers diagnosis reports or something that i can give to you or someone else so they can see what the problem is?
 

My Computer

System One

  • OS
    windows 8
Go to the Control Panel/Hardware and Sound and finally the Sound panel, Playback section. Your "Speakers" should be set as the default playback device. If the digital or HDMI is set then you will see the sound playing but won't hear anything.

You mentioned the headphones. is it just the front panel headphone jack that is not working? Does the PC speakers work? Can you plug the headphones into the rear GREEN speaker jack and hear audio?

Here is a clip of what mine shows. I may have more than you have in the sound panel, but the key is the "Speakers" which is the internal sound device.
 

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My Computer

System One

  • OS
    Win 10
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Home Built
    CPU
    i7 6700K
    Motherboard
    ASUS ROG Maximus VIII Hero
    Memory
    16 Gb G Skill TridentZ DDR4 3400
    Graphics Card(s)
    Intel (i7 CPU)
    Sound Card
    RealTek Integrated
    Monitor(s) Displays
    27" Dell SE2717HR
    Screen Resolution
    1920X1080
    Hard Drives
    500GB Samsung 850 SSD, 3TB for backups
    PSU
    EVGA Supernova 750 G2
    Case
    BeQuiet Silent Base 600
    Cooling
    Deepcool Captain 120EX
    Keyboard
    Microsoft Wireless
    Mouse
    Logitech wireless
    Internet Speed
    Cable - 100MB Downlink
    Browser
    Edge/Firefox
    Antivirus
    Microsoft
    Other Info
    Sonar Platinum 64 bit recording studio software with MOTU 896Mk3 Hybrid recording interface unit.
Yeah speakers set tp default, though i dont have anything to plug in the back, i uninstalled the "intel graphics sdk open gl " thing that i said made the sound stop, then restarted my computer yet still no sound, ive tried so many differnt things yet he's still not pushing.
 

My Computer

System One

  • OS
    windows 8

My Computer

System One

  • OS
    Windows 8.1 Pro 64 Bit
    System Manufacturer/Model
    Asus-IBM
    CPU
    Intel core i7
    Motherboard
    Asus
    Memory
    4G
    Graphics Card(s)
    Nvidia Gforce 610 m 2G
    Monitor(s) Displays
    Intel Graphic 3000 HD
That just looks like one of the multitude of registry "repair" programs. I do not recommend ANY of these types of programs.

Did you connect the headphones to the GREEN speaker jack as I suggested? That will help in problem isolation. If it works there that says the sound is working OK and the problem is either in the front panel headphone jack, the cable, the connection to the motherboard or a problem in the sound chip. If the rear speaker jack does work, first thing is to power off the PC and open the case and check/reseat (unplug then plug back in) the HD Audio connector (for the front panel headphone/mic).

If its anything other than a reseat of the connector, contact Dell as only Dell can get it fixed under warranty (assuming its still in warranty).

#17 on the motherboard layout is the connection for the front panel headphone/mic jacks.

Capture.JPG
 

My Computer

System One

  • OS
    Win 10
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Home Built
    CPU
    i7 6700K
    Motherboard
    ASUS ROG Maximus VIII Hero
    Memory
    16 Gb G Skill TridentZ DDR4 3400
    Graphics Card(s)
    Intel (i7 CPU)
    Sound Card
    RealTek Integrated
    Monitor(s) Displays
    27" Dell SE2717HR
    Screen Resolution
    1920X1080
    Hard Drives
    500GB Samsung 850 SSD, 3TB for backups
    PSU
    EVGA Supernova 750 G2
    Case
    BeQuiet Silent Base 600
    Cooling
    Deepcool Captain 120EX
    Keyboard
    Microsoft Wireless
    Mouse
    Logitech wireless
    Internet Speed
    Cable - 100MB Downlink
    Browser
    Edge/Firefox
    Antivirus
    Microsoft
    Other Info
    Sonar Platinum 64 bit recording studio software with MOTU 896Mk3 Hybrid recording interface unit.
I like and use Driver sweeper now Driver Fusion and fully recommend i. You can read more about it here ar Guru3D....What I think is happening here is, some left overs of previous drivers and unwanted and wrong drivers are causing the problem.

Guru3D - Driver Sweeper

The actual site for Driver Fusion is here... We are happy to see you at Treexy.com

If all else fails...you could do a system restore to a point in time before the issue started and that doesn't work, a factory format install using the hidden partition and Dells software to make it like the day you first started it up.
 

My Computer

System One

  • OS
    Windows 8.1 Pro
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Custom build
    CPU
    AMD Phenom II X 4 965 BE
    Motherboard
    Gigabyte GA-MA790X-DS4
    Memory
    G-Skill 8 GB PC 8500
    Graphics Card(s)
    AMD XFX HD Radeon 6790D
    Sound Card
    Realtek HD onboard
    Monitor(s) Displays
    2l Samsung SyncMaster S20B300
    Screen Resolution
    1600 X 900
    Hard Drives
    Seagate Barracuda 320 GB w/OS
    Seagate Barracuda 1 TB data storage
    PSU
    Ultra X4 750 watt fully modular
    Case
    Thermaltake OverSeer RX 1 fulltower
    Cooling
    Cooler Master Hyper212 120mm
    Keyboard
    Logitech G510
    Mouse
    Razor DeathAdder 3.5
Driver Fusion, at least what I have, does not include RealTek Sound, just RealTek Network.

Capture.JPG
 

My Computer

System One

  • OS
    Win 10
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Home Built
    CPU
    i7 6700K
    Motherboard
    ASUS ROG Maximus VIII Hero
    Memory
    16 Gb G Skill TridentZ DDR4 3400
    Graphics Card(s)
    Intel (i7 CPU)
    Sound Card
    RealTek Integrated
    Monitor(s) Displays
    27" Dell SE2717HR
    Screen Resolution
    1920X1080
    Hard Drives
    500GB Samsung 850 SSD, 3TB for backups
    PSU
    EVGA Supernova 750 G2
    Case
    BeQuiet Silent Base 600
    Cooling
    Deepcool Captain 120EX
    Keyboard
    Microsoft Wireless
    Mouse
    Logitech wireless
    Internet Speed
    Cable - 100MB Downlink
    Browser
    Edge/Firefox
    Antivirus
    Microsoft
    Other Info
    Sonar Platinum 64 bit recording studio software with MOTU 896Mk3 Hybrid recording interface unit.
The back one works! thank god, ill just buy a cheap speaker today, ill open her up later and see if when i was dusting it out that i didient loosen the audio wire or if unplugging and plugging it back up will work, i thought those connectors on the back were for wires that hook up to the tv..
 

My Computer

System One

  • OS
    windows 8
from one Jack to another. Glad you got it partially sorted out. Try the cable reseat, first.

:D
 

My Computer

System One

  • OS
    Win 10
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Home Built
    CPU
    i7 6700K
    Motherboard
    ASUS ROG Maximus VIII Hero
    Memory
    16 Gb G Skill TridentZ DDR4 3400
    Graphics Card(s)
    Intel (i7 CPU)
    Sound Card
    RealTek Integrated
    Monitor(s) Displays
    27" Dell SE2717HR
    Screen Resolution
    1920X1080
    Hard Drives
    500GB Samsung 850 SSD, 3TB for backups
    PSU
    EVGA Supernova 750 G2
    Case
    BeQuiet Silent Base 600
    Cooling
    Deepcool Captain 120EX
    Keyboard
    Microsoft Wireless
    Mouse
    Logitech wireless
    Internet Speed
    Cable - 100MB Downlink
    Browser
    Edge/Firefox
    Antivirus
    Microsoft
    Other Info
    Sonar Platinum 64 bit recording studio software with MOTU 896Mk3 Hybrid recording interface unit.
nvm, it was working in the green one but left speaker only, and now its not working at all :/
i dont know whats going on with my pc...
 

My Computer

System One

  • OS
    windows 8
Make sure the headphone plug is fully inserted if its only partially inserted you will only get one channel.
 

My Computer

System One

  • OS
    Win 10
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Home Built
    CPU
    i7 6700K
    Motherboard
    ASUS ROG Maximus VIII Hero
    Memory
    16 Gb G Skill TridentZ DDR4 3400
    Graphics Card(s)
    Intel (i7 CPU)
    Sound Card
    RealTek Integrated
    Monitor(s) Displays
    27" Dell SE2717HR
    Screen Resolution
    1920X1080
    Hard Drives
    500GB Samsung 850 SSD, 3TB for backups
    PSU
    EVGA Supernova 750 G2
    Case
    BeQuiet Silent Base 600
    Cooling
    Deepcool Captain 120EX
    Keyboard
    Microsoft Wireless
    Mouse
    Logitech wireless
    Internet Speed
    Cable - 100MB Downlink
    Browser
    Edge/Firefox
    Antivirus
    Microsoft
    Other Info
    Sonar Platinum 64 bit recording studio software with MOTU 896Mk3 Hybrid recording interface unit.
nope, but what i did notice (ifi it helps) that the blue plug doesnt work then i plugged it into the pink plug nothing, but when i returned to plug it in into the green then there was no more sound, what im considering is a bluetooth speaker, now that i know the sound is working maybe bluetooth will get me my sound unitll i figure this mess out. i aslo opened it up and all i could really do was un plug the leads that connected to the front panel with the audio. im guessing that this is a hardware failure...
 

My Computer

System One

  • OS
    windows 8
The Blue is "Line In", not an output so it wouldn't work. Same way with the Pink one, that is for the Microphone.

Bluetooth has its own problems. A USB may work, but until you get the sound chip working in the PC neither Bluetooth or USB may not work.

Try a different headset, if you have one, even one of the small ear bud type, just to see.

If you go to the Sound panel/Playback section, click on the Speaker icon to highlight it and then click on Configure and you can test the sound there with your headset. "Stereo" (or something similar is what should be selected for the speaker type).

The only other thing is, since you cleaned it out, you could have inadvertently zapped something on the motherboard. I would still call Dell support if its still in warranty. Let them figure it out instead of beating your head against it trying to figure out what is wrong.
 

My Computer

System One

  • OS
    Win 10
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Home Built
    CPU
    i7 6700K
    Motherboard
    ASUS ROG Maximus VIII Hero
    Memory
    16 Gb G Skill TridentZ DDR4 3400
    Graphics Card(s)
    Intel (i7 CPU)
    Sound Card
    RealTek Integrated
    Monitor(s) Displays
    27" Dell SE2717HR
    Screen Resolution
    1920X1080
    Hard Drives
    500GB Samsung 850 SSD, 3TB for backups
    PSU
    EVGA Supernova 750 G2
    Case
    BeQuiet Silent Base 600
    Cooling
    Deepcool Captain 120EX
    Keyboard
    Microsoft Wireless
    Mouse
    Logitech wireless
    Internet Speed
    Cable - 100MB Downlink
    Browser
    Edge/Firefox
    Antivirus
    Microsoft
    Other Info
    Sonar Platinum 64 bit recording studio software with MOTU 896Mk3 Hybrid recording interface unit.
Well could i try uninstalling then reinstalling the audio jack rear/ front drivers? as a last hope thing? before i have to take it into an pc repair shop (not best buy, geek squad is a terrible service, also expensive)
 

My Computer

System One

  • OS
    windows 8
You can try uninstalling the RealTek in the Device Manager. When Windows starts it will detect and reinstall the sound. Give it a try. In the Device Manager, RIGHT click on the entry for the RealTek and then LEFT click "uninstall" DO NOT check the box to also uninstall the drivers. Restart the PC.
 

My Computer

System One

  • OS
    Win 10
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Home Built
    CPU
    i7 6700K
    Motherboard
    ASUS ROG Maximus VIII Hero
    Memory
    16 Gb G Skill TridentZ DDR4 3400
    Graphics Card(s)
    Intel (i7 CPU)
    Sound Card
    RealTek Integrated
    Monitor(s) Displays
    27" Dell SE2717HR
    Screen Resolution
    1920X1080
    Hard Drives
    500GB Samsung 850 SSD, 3TB for backups
    PSU
    EVGA Supernova 750 G2
    Case
    BeQuiet Silent Base 600
    Cooling
    Deepcool Captain 120EX
    Keyboard
    Microsoft Wireless
    Mouse
    Logitech wireless
    Internet Speed
    Cable - 100MB Downlink
    Browser
    Edge/Firefox
    Antivirus
    Microsoft
    Other Info
    Sonar Platinum 64 bit recording studio software with MOTU 896Mk3 Hybrid recording interface unit.
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