I get the error attached.
However, devices show up in device manager.
When I try to re-install the driver from the dell site, the installation fails. Here is the error log:
[05/29/13 12:32:09] Update Package Execution Started
[05/29/13 12:32:09] Original command line: "C:\Users\Cathleen\Documents\Dell Downloads\9ef71118-f3dd-4d85-90ac-914583774eb1\Audio_Driver_G22H1_WN_6.0.1.6662_A01.EXE"
[05/29/13 12:32:09] DUP Framework EXE Version: 3.0.93.1
[05/29/13 12:32:09] DUP Release: G22H1X00-00
[05/29/13 12:32:09] Intializing framework...
[05/29/13 12:32:10] logo.png
[05/29/13 12:32:12] User Command: attended
[05/29/13 12:32:12] DUP Capabilities Value: 16777215 (0xFFFFFF)
[05/29/13 12:32:12] DUP Vendor Software Version: 6.0.1.6662
[05/29/13 12:32:12] Local System/Model Compatible with this Package? Yes
[05/29/13 12:32:12] Local System OS Version: 6.2.0.0
[05/29/13 12:32:12] OS Compatible with this Package? Yes
[05/29/13 12:32:12] Local System OS Language: EN
[05/29/13 12:32:12] Language Compatible with this Package? Yes
[05/29/13 12:32:57] Identified Behavior : attended
[05/29/13 12:32:57] Temporary payload log file name: C:\ProgramData\dell\drivers\Audio_Driver_G22H1_WN_6.0.1.6662_A01\DUP6DF0.tmp
[05/29/13 12:32:57] Translated Command Line : DELLMUP.exe /v" LOGFILE="C:\ProgramData\dell\drivers\Audio_Driver_G22H1_WN_6.0.1.6662_A01\DUP6DF0.tmp""
[05/29/13 12:32:57] Path : C:\ProgramData\dell\drivers\Audio_Driver_G22H1_WN_6.0.1.6662_A01
[05/29/13 12:32:57] Identified Behavior : attended
[05/29/13 12:33:00] Append Vendor Software Log: C:\ProgramData\dell\drivers\Audio_Driver_G22H1_WN_6.0.1.6662_A01\DUP6DF0.tmp
[05/29/13 12:33:00]
--- Start of Vendor Software Log ---
[05/29/13 12:33:00] ASCII payload log file detected.
[05/29/13 12:33:00] ======================================================================================================================================
Realtek High Definition Audio Driver update package
======================================================================================================================================
Command : "C:\ProgramData\Dell\drivers\Audio_Driver_G22H1_WN_6.0.1.6662_A01\DELLMUP.exe" /v" LOGFILE="C:\ProgramData\dell\drivers\Audio_Driver_G22H1_WN_6.0.1.6662_A01\DUP6DF0.tmp""
Date : 2013-5-29 27:32:57.636
User : Cathleen
======================================================================================================================================
Starting to get initial ...
[OS] : 6.2
-Build : 9200
-Service Pack : 0
-x64 system : 1
-MCE system : 0
-Server system : 0
-System Language ID : 0x0409
-User Language ID : 0x0409
[Default Path] :
-tcRtkTempDir : C:\ProgramData\Dell\drivers\Audio_Driver_G22H1_WN_6.0.1.6662_A01
-tcISSetupLocation : C:\ProgramData\Dell\drivers\Audio_Driver_G22H1_WN_6.0.1.6662_A01
Collecting inventory ...
Checking driver version...
The version of this update driver is equal to the currently installed version .
[Realtek HD Audio Driver]
Installed version : 6.0.1.6662
Package version : 6.0.1.6662
======================================================================================================================================
[Update Result]...
Update ready to be applied at reboot .
Rtk Code = 0x00000000
IS Code = 0x00000000
Install Result = 0
UPD execution code =
SetupAPI running code =
Exit Code = 0003 ( Dependency software error )
======================================================================================================================================
End : 2013-5-29 27:32:58.56
[05/29/13 12:33:00]
--- End of Vendor Software Log ---
[05/29/13 12:33:00] Vendor Software Return Code: 3
[05/29/13 12:33:01] logo.png
[05/29/13 12:33:01] Name of Exit Code: DEP_SOFT_ERROR
[05/29/13 12:33:01] Exit Code set to: 3 (0x3)
[05/29/13 12:33:01] Result: FAILURE
[05/29/13 12:33:05] Open file: C:\ProgramData\Dell\UpdatePackage\Log\Audio_Driver_G22H1_WN_6.0.1.6662_A01.txt
~~~~~~~~~~~~~~~~~~~
This is driving me nuts! I would very much appreciate any help on how to fix my sound. I am running Windows 8 on a Dell Inspiron.
However, devices show up in device manager.
When I try to re-install the driver from the dell site, the installation fails. Here is the error log:
[05/29/13 12:32:09] Update Package Execution Started
[05/29/13 12:32:09] Original command line: "C:\Users\Cathleen\Documents\Dell Downloads\9ef71118-f3dd-4d85-90ac-914583774eb1\Audio_Driver_G22H1_WN_6.0.1.6662_A01.EXE"
[05/29/13 12:32:09] DUP Framework EXE Version: 3.0.93.1
[05/29/13 12:32:09] DUP Release: G22H1X00-00
[05/29/13 12:32:09] Intializing framework...
[05/29/13 12:32:10] logo.png
[05/29/13 12:32:12] User Command: attended
[05/29/13 12:32:12] DUP Capabilities Value: 16777215 (0xFFFFFF)
[05/29/13 12:32:12] DUP Vendor Software Version: 6.0.1.6662
[05/29/13 12:32:12] Local System/Model Compatible with this Package? Yes
[05/29/13 12:32:12] Local System OS Version: 6.2.0.0
[05/29/13 12:32:12] OS Compatible with this Package? Yes
[05/29/13 12:32:12] Local System OS Language: EN
[05/29/13 12:32:12] Language Compatible with this Package? Yes
[05/29/13 12:32:57] Identified Behavior : attended
[05/29/13 12:32:57] Temporary payload log file name: C:\ProgramData\dell\drivers\Audio_Driver_G22H1_WN_6.0.1.6662_A01\DUP6DF0.tmp
[05/29/13 12:32:57] Translated Command Line : DELLMUP.exe /v" LOGFILE="C:\ProgramData\dell\drivers\Audio_Driver_G22H1_WN_6.0.1.6662_A01\DUP6DF0.tmp""
[05/29/13 12:32:57] Path : C:\ProgramData\dell\drivers\Audio_Driver_G22H1_WN_6.0.1.6662_A01
[05/29/13 12:32:57] Identified Behavior : attended
[05/29/13 12:33:00] Append Vendor Software Log: C:\ProgramData\dell\drivers\Audio_Driver_G22H1_WN_6.0.1.6662_A01\DUP6DF0.tmp
[05/29/13 12:33:00]
--- Start of Vendor Software Log ---
[05/29/13 12:33:00] ASCII payload log file detected.
[05/29/13 12:33:00] ======================================================================================================================================
Realtek High Definition Audio Driver update package
======================================================================================================================================
Command : "C:\ProgramData\Dell\drivers\Audio_Driver_G22H1_WN_6.0.1.6662_A01\DELLMUP.exe" /v" LOGFILE="C:\ProgramData\dell\drivers\Audio_Driver_G22H1_WN_6.0.1.6662_A01\DUP6DF0.tmp""
Date : 2013-5-29 27:32:57.636
User : Cathleen
======================================================================================================================================
Starting to get initial ...
[OS] : 6.2
-Build : 9200
-Service Pack : 0
-x64 system : 1
-MCE system : 0
-Server system : 0
-System Language ID : 0x0409
-User Language ID : 0x0409
[Default Path] :
-tcRtkTempDir : C:\ProgramData\Dell\drivers\Audio_Driver_G22H1_WN_6.0.1.6662_A01
-tcISSetupLocation : C:\ProgramData\Dell\drivers\Audio_Driver_G22H1_WN_6.0.1.6662_A01
Collecting inventory ...
Checking driver version...
The version of this update driver is equal to the currently installed version .
[Realtek HD Audio Driver]
Installed version : 6.0.1.6662
Package version : 6.0.1.6662
======================================================================================================================================
[Update Result]...
Update ready to be applied at reboot .
Rtk Code = 0x00000000
IS Code = 0x00000000
Install Result = 0
UPD execution code =
SetupAPI running code =
Exit Code = 0003 ( Dependency software error )
======================================================================================================================================
End : 2013-5-29 27:32:58.56
[05/29/13 12:33:00]
--- End of Vendor Software Log ---
[05/29/13 12:33:00] Vendor Software Return Code: 3
[05/29/13 12:33:01] logo.png
[05/29/13 12:33:01] Name of Exit Code: DEP_SOFT_ERROR
[05/29/13 12:33:01] Exit Code set to: 3 (0x3)
[05/29/13 12:33:01] Result: FAILURE
[05/29/13 12:33:05] Open file: C:\ProgramData\Dell\UpdatePackage\Log\Audio_Driver_G22H1_WN_6.0.1.6662_A01.txt
~~~~~~~~~~~~~~~~~~~
This is driving me nuts! I would very much appreciate any help on how to fix my sound. I am running Windows 8 on a Dell Inspiron.
My Computer
System One
-
- OS
- 8
- Computer type
- PC/Desktop
- System Manufacturer/Model
- Dell Inspiron