static noise when plugging in my headphones

I have the asus s400ca it has the microphone and headphone in the same jack. My headphones are fine in any other laptop but when I plug them into my new asus I hear very loud static even when playing music. It came with via hd audio and I can specify any other information if necessary, please somebody help me this is very annoying my 7 year old gateway did not have this problem.

As it has a combo headphone/mic jack, it may take a special headset?

I assume this is new and still in warranty. Best to contact ASUS about the headphone requirements for this unit.