Acer 8930g and 5.1 audio problem

cvrak

New Member
Messages
4
Hi,

I've installed Win 8 64bit on my Acer Aspire 8930g laptop, in January. Till recently, the 5.1 sound was ok. A couple of weeka ago, the central speaker is silent, the front left & right speakers are very low, the two back speakers and the sub are ok. I tried un-install and re-intall all audio drivers (Realtek HD audio & Nvidia digital audio) but the problem remains.

Any help??
Thanks.
 

My Computer

System One

  • OS
    Win 8 64bit
    Computer type
    Laptop
    System Manufacturer/Model
    Acer 8930g
What type of 5.1 surround is it, make and model? Have you checked the physical connections to make sure they seated fully and no loose connections?
 

My Computer

System One

  • OS
    Windows 8.1 Pro
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Custom build
    CPU
    AMD Phenom II X 4 965 BE
    Motherboard
    Gigabyte GA-MA790X-DS4
    Memory
    G-Skill 8 GB PC 8500
    Graphics Card(s)
    AMD XFX HD Radeon 6790D
    Sound Card
    Realtek HD onboard
    Monitor(s) Displays
    2l Samsung SyncMaster S20B300
    Screen Resolution
    1600 X 900
    Hard Drives
    Seagate Barracuda 320 GB w/OS
    Seagate Barracuda 1 TB data storage
    PSU
    Ultra X4 750 watt fully modular
    Case
    Thermaltake OverSeer RX 1 fulltower
    Cooling
    Cooler Master Hyper212 120mm
    Keyboard
    Logitech G510
    Mouse
    Razor DeathAdder 3.5
What type of 5.1 surround is it, make and model? Have you checked the physical connections to make sure they seated fully and no loose connections?

The 5.1 is from the laptop's sound system/speakers
 

My Computer

System One

  • OS
    Win 8 64bit
    Computer type
    Laptop
    System Manufacturer/Model
    Acer 8930g
Are you hooking up some external speakers to it? As far as I know laptops only have 2 speakers, which can use/produce 5.1 surround speaker set up. According to your specs it confirms this..."True 5.1-channel surround sound output", under sound sub system.

Acer Support: Aspire 8930G Series Specifications
 

My Computer

System One

  • OS
    Windows 8.1 Pro
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Custom build
    CPU
    AMD Phenom II X 4 965 BE
    Motherboard
    Gigabyte GA-MA790X-DS4
    Memory
    G-Skill 8 GB PC 8500
    Graphics Card(s)
    AMD XFX HD Radeon 6790D
    Sound Card
    Realtek HD onboard
    Monitor(s) Displays
    2l Samsung SyncMaster S20B300
    Screen Resolution
    1600 X 900
    Hard Drives
    Seagate Barracuda 320 GB w/OS
    Seagate Barracuda 1 TB data storage
    PSU
    Ultra X4 750 watt fully modular
    Case
    Thermaltake OverSeer RX 1 fulltower
    Cooling
    Cooler Master Hyper212 120mm
    Keyboard
    Logitech G510
    Mouse
    Razor DeathAdder 3.5
Are you hooking up some external speakers to it? As far as I know laptops only have 2 speakers, which can use/produce 5.1 surround speaker set up. According to your specs it confirms this..."True 5.1-channel surround sound output", under sound sub system.

Acer Support: Aspire 8930G Series Specifications

Yes, you're right. When I configure teh speakers from Playback devices/configuration, I have the 5.1 sound system, test every speaker and face the referred problem.
 

My Computer

System One

  • OS
    Win 8 64bit
    Computer type
    Laptop
    System Manufacturer/Model
    Acer 8930g
Hi again,

After many hours of testing, I re-installed Windows 8 64bit, clean installation. Before that I visited a computer technician in order to be sure that speakers and physical connections are ok.
After re-installing windows, I installed the latest Realtek HD audio driver (64bit_Vista_Win8_Win8_R271) but the problem still remains. the center speaker is silent and the front left & right speakers are very low.

I don't know what else to do. Can anyone help??

Thanks
 

My Computer

System One

  • OS
    Win 8 64bit
    Computer type
    Laptop
    System Manufacturer/Model
    Acer 8930g
I have the same problem, also clueless. It's not ideal to have 5.1 Cinematic Surround sound and no drivers to support it.

Some help would really be appreciated.
 

My Computer

System One

  • OS
    Windows 8
it was so annoying i was searching every forum for hours until i came with a solution
and i just registered to answer
the only thing you have to do is A)download the latest drivers, i downloaded the ones from 8935G for WIN7 but i think older ones should work too and B)open realtek hd manager, go to sound effects and choose "Room" voila!!!! audio works crystal clear
 

My Computer

System One

  • OS
    windows 7
it was so annoying i was searching every forum for hours until i came with a solution
and i just registered to answer
the only thing you have to do is A)download the latest drivers, i downloaded the ones from 8935G for WIN7 but i think older ones should work too and B)open realtek hd manager, go to sound effects and choose "Room" voila!!!! audio works crystal clear

Hi Nikokin

Thanks for going through the effort to register, i tried your solution but i still have the same problem, it's like not all the speakers are playing, and i cant think it to be a hardware problem. so I'm still having this issue.

thanks again for the reply and I'm glad it worked for you
 

My Computer

System One

  • OS
    Windows 8
Are you connecting your laptop to an AV Receiver with HDMI?
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    Laptop
    System Manufacturer/Model
    Dell E6410
    CPU
    Core i7 M560
    Memory
    8 GB
    Graphics Card(s)
    nVidia NVS3100
    Hard Drives
    120 GB SSD
Over HDMI and Audio Jack it plays perfectly, it's just the speakers aren't all playing. it sounds like people are talking/singing with their mouths closed... and it's not that some speakers aren't working at all, if you change some settings you can get sound going to the speakers, but it's like only some gets through. i wish i could get this sorted out, i basically have no sound as i cant use it. i even tried loading vista on, same thing. opened the laptop to try and see if it might be wiring, but from what i can see all looks fine. wish i could take it to Acer to fix but i guess they wont support it as they don't support new drivers, the touch pad also have limited functionality.
 

My Computer

System One

  • OS
    Windows 8
Hi all, i know this is an old(er) topic. But i thought i have to add somethings.
1st of I DO actually own a 8930, so no bullshit solutions here.
I got my INTERNAL speakers working in 5.1 with the win7 drivers from Acer | Download and selecting the 8930G (my model isnt the G version but the drivers work).
Just click the operating system pulldownmenu to have it show Windows 7 (just get the right one 32 OR 64 bit version.)
I CANNOT test yet the external speakers. But what i remember from way back when i had external speakers hooked up to it, that it wouldnt work.
But that was due to a hardware bug, as soon as you plug something in the headphone jack (also front speakers) it will think it has a headphone connected. So it would switch to stereo. I had to circumvent this by using a optical cable.
So the 5.1 OUT only worked if you didnt add the headphone jack...


ps I just tested it (on external speakers Logiech Z-5500), and yes its the same. If you unplug JUST the headphone (frontspeaker) jack the center/sub and rear speakers work like they are supposed to. And this is a hardware fault. So we are $hit out of luck. :-(
 

My Computer

System One

  • OS
    Win8.1
Thanks for the reply HanZie82, i tried the driver you mentioned, downloaded the 64-bit edition, uninstalled the driver i was using, and installed the new driver, but this didn't work for me, i tested the speakers from the HD Audio Manager by clicking on every speaker, the two rear speakers play as the two front speakers, the sub plays, but the two front speakers doesn't play and neither does the center speaker.
 

My Computer

System One

  • OS
    Windows 8
Did you test the internal speakers? As external wont work like i mentioned.

And when i installed Win8.1 there was sound as W8 installed the right drivers to get it going (only Stereo as option tho).
I did NOT uninstall, but installed the drivers i mentioned over it and 5.1 is working.

But im using a fresh install, that might be a problem tho, as with Win7 ive had these issues to. And only a fresh install fixed it then. Dont know if that would also be for W8 install.


Hope this helps a bit. All i know tho its a good notebook but Acer lacks bigtime on proper drivers.:mad:


ps dont forget to disable "Room Correction" as that will only distort the sound. Not that much but i can hear it.
 

My Computer

System One

  • OS
    Win8.1
I agree on the lack of driver support it's a pity that this notebook is left for dead...
i am talking about the internal speakers yes, if i use HDMI or normal headphones it works fine, it's just the 5.1 internal speakers that don't seem to work. i am not using a fresh install of 8.1 at the moment. i have room correction disabled and center,subwoofer and side pair is selected. also full range speakers front left right and surround speakers are selected (but makes no difference if i de-select them), also the sub plays, when i swap the sub and center speaker and i click on the center speaker the sub plays, but clicking on the sub the center speaker doesn't play.
 

My Computer

System One

  • OS
    Windows 8
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