Windows 8 and 8.1 Forums


Realtek Audio installation issues

  1. #1


    Posts : 11
    Windows 8

    Realtek Audio installation issues


    I recently upgraded my PC (Foxconn motherboard) to Windows 8 and downloaded what I understand to be the latest Realtek high definition audio driver ie 6.0.1.6662. The driver happily installed but at the moment is a bit reluctant to make an appearance among devices listed in the Device Manager. That's the status quo right now. No matter what I try (uninstalling, re-installing, uninstalling the four instances of Microsoft HD audio device listed), the Realtek driver does not get a mention and I don't have to tell you that my external speakers are deathly silent! USB headphones work fine though.

    Just to make things interesting, yesterday (please don't ask me how, as far as I know I'm doing the same things now as I did then!), the driver would intermittently be recognised as a device and the external speakers would spring to life. But.....whenever I rebooted my PC, the Realtek device would disappear again and the speakers would be dead. It was almost as though the Microsoft audio devices were elbowing the Realtek driver out of the way when the PC was rebooted. Strange.

    Has anybody else had a similar experience or can anybody suggest a solution.

    Thanks.

      My System SpecsSystem Spec

  2. #2


    Try uninstalling all listed Audio devices in the Device Manager and then restart the PC and see if Windows detects the RealTek.

    Generally, the vendor audio drivers are the preferred. Non-vendor drivers can either not work or not work correctly. If there are no Vendor supplied Vista/Win7 driver then obviously you have try to find whatever will work.

    Is this a "retail" foxconn motherboard or is it a foxconn motherbord in a "name" PC (e.g. Dell). If its in a name PC such as a Dell (Dell uses a lot of Foxconn motherboards) then the vendor's downloads for the specific model number should be checked for a driver.
      My System SpecsSystem Spec

  3. #3


    Posts : 11
    Windows 8


    Thanks for that, yes I've tried uninstalling, disabling and everything else I can think of. No luck yet. I've downloaded only audio drivers from the Realtek site, so they should be OK. The PC isn't a 'name' PC, but I did check out the Foxconn site to see if there were any updated drivers for the motherboard/socket/chipset/Os etc I have. There weren't, though.
      My System SpecsSystem Spec

  4. #4


    If there are other devices or drivers listed there can be conflicts and nothing will work or only intermittently work.

    Do you have any other audio devices connected such as a web cam? (they have been known to conflict and cause sound not to work). If you have any other audio type devices connected, physically disconnect then and then see if the Integrated audio (RealTek) will work. You may want to reinstall the motherboard chipset drivers first, as the chipset drivers define the devices on the motherboard. Win 8 should have installed them but may not have installed the correct ones.

    What is the model number of the Foxconn motherboard, so I can check it out.
      My System SpecsSystem Spec

  5. #5


    Posts : 11
    Windows 8


    Thanks for that, yes I've disabled, uninstalled and re-installed both the Realtek and Microsoft audio drivers but no luck yet. The only drivers I've downloaded are from the Realtek site, so they should be OK. The PC isn't a 'name' PC, but I did check out the Foxconn website for updated drivers for the particular motherboard I have, but there weren't any.

    What I did find was that when you look at Device Manager you can tell it to show 'Hidden devices'. I did that and to my surprise, the Realtek audio driver was there listed as a hidden device. Under its properties, though, it had the error message

    "Currently, this hardware device is not connected to the computer. (Code 45). To fix this problem, reconnect this hardware device to the computer."

    How you go about 'connecting' an audio driver to a PC is a bit beyond me, I'm afraid.
      My System SpecsSystem Spec

  6. #6


    Check the BIOS to see if the audio got disabled somehow. If its disabled in the BIOS it will be "disconnected". As I stated the motherboard chipset drivers can also cause some devices not to show up.

    The drivers will do no good if the device is missing or corrupted for some problem.
      My System SpecsSystem Spec

  7. #7


    Posts : 11
    Windows 8


    Sorry about the unintentional double post. There is a webcam installed but not connected and headphones are also disconnected. I do have a new GE Force 210 graphics card aboard. Maybe disconnecting everything in sight and then re-installing might be worth trying.

    The Foxconn model is a P4M9007MB-8RS2H.
      My System SpecsSystem Spec

  8. #8


    The video card should not be an issue, unless you have an HDMI cable attached and then the HDMI audio becomes the default audio playback device.

    I looked at the foxconn site. There is a Vista audio driver and that should work OK. There is also motherboard chipset drivers listed. Suggest you download both the Vista driver and the chipset drivers. Install the chipset drivers, restart the PC and then install the Vista driver and see what that does.

    Foxconn PRODUCT : Motherboard : Details
      My System SpecsSystem Spec

  9. #9


    Posts : 11
    Windows 8


    I've checked the BIOS in the past (and just now as well to make sure). I must be looking in the wrong place because I can find no setting the refers to enabling or disabling audio (!)
      My System SpecsSystem Spec

  10. #10


    I don't have a listing of your BIOS, but every other BIOS (or UEFI BIOS) that I've looked at has an option to enable or disable the on-board audio. On some BIOS its labeled "legacy audio". Disabling the on-board is a must if you add a separate PCI/PCIe sound card.
      My System SpecsSystem Spec

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