MS photo app doesn't see 'files or folders in this view'

R

raymadrazo

New Member
Messages
3
my phone is unlocked and connected to my computer. I open the MS Photo App and click on import. I then select my source device to import from and i get the following message: 'there are no files or folder in this view'. I don't get it.
 

My Computer

System One

  • OS
    8.1
Which phone do you have? Android or iPhone? Which version of the OS?

I have a Samsung Galaxy S7 (Android) and couldn't get it to work to transfer pictures and such with my desktop PC running Win 10. I typically just put my pics into DropBox and then they are automatically downloaded to my PC.

Another tool I've used to transfer files over the network is ES File Explorer.

I've never owned an iPhone but if that's what you have, I believe you need to use iTunes to transfer files to/from PC.
 

My Computer

System One

  • OS
    W10 Pro (desktop), W10 (laptop), W10 Pro (tablet)
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Home built i7-8700K, Hp Envy x360 EVO Laptop, MS Surface Pro 7
    CPU
    3.7Ghz Core i7-8700K, 11th Gen Core i7-1165G7 4.7Ghz, 10th Gen Core™ i5-1035G4 1.1Ghz
    Motherboard
    ASUS TUF Z370-Pro Gaming, HP, MS
    Memory
    16G, 8G, 8G
    Graphics Card(s)
    AMD Radeon RX580, Intel Iris X Graphics, Intel Iris Plus Graphics G4
    Sound Card
    ATI High Definition Audio (Built-in to mobo)
    Monitor(s) Displays
    Dual Samsung U32J59 32 inch monitors, 13.3" display, 12.3" display
    Screen Resolution
    3840x2160 (Desktop), 1920x1080 (laptop), 2736x1824 Pro 7
    Hard Drives
    500GB ssd boot drive with 2 & 10TB Data (Desktop), 512GB ssd (laptop), 128GB SSD (tablet)
    PSU
    Corsair CX 750M
    Case
    Antec 100
    Cooling
    Coolermaster CM 212+
    Keyboard
    IBM Model M - used continuously since 1986
    Mouse
    Microsoft IntelliMouse
    Internet Speed
    665Mbps/15Mbps down/up
    Browser
    FireFox, MS Edge
    Antivirus
    Defender on all
    Other Info
    Retired in 2015 after working in the tech industry for 41 years. First 10 years as a Technician, the rest as a programmer/software engineer. After 1 year of retirement, I was bored so went back to work as a Robotic Process Automation Consultant. Retired for 3rd (and final) time in 2019.
Hey strollin, i've an Android and i've recently initiated an update to the OS. Prior to that i was able to export to my PC. Hmmm....
 

My Computer

System One

  • OS
    8.1
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