Windows 8 and 8.1 Forums

Help needed with Sysinternals to locate Windows error.

  1. #1

    Posts : 562
    W10 x64 pro and W8.1 x86

    Help needed with Sysinternals to locate Windows error.

    This has become a long story......

    I'm trying to get to the bottom of this error which by the way seems reproducible on all 8.1 installs I have performed,
    Reader error message. Can anyone reproduce this problem ?

    I've submitted the problem as a bug report at MS and also over at TechNet,

    When it comes to MS I feel I'm talking to myself,

    I thought I had done what was asked regarding submitting an error log but it seems not according to Technet.

    Two questions...

    1/ How do I produce a text file of the error report ? (that's what I've been asked to do). I can't see how to export it as such.

    2/ I'm also struggling to do what was asked regarding setting filters. I thought all the info needed would have been in the full log file I had submitted and that those looking at it could apply whatever filters were needed.

    As you can probably tell, I'm a complete newb with Sysinternals

      My System SpecsSystem Spec

  2. #2

    Posts : 562
    W10 x64 pro and W8.1 x86

    Update... I might be on to something.

    I've found a lot of Defender entries in the Process Monitor log. Disabling Defender or adding PDF as an exclusion seems to 'fix' the problem.

    I'll keep this updated if/when I find out more.
      My System SpecsSystem Spec

  3. #3

    Posts : 562
    W10 x64 pro and W8.1 x86

    OK, I'm going to mark this as 'Solved' simply because of a total lack of interest on the part of MSConnect at even acknowledging my posts on this. The impression I got was that because its not W10 or Edge related it seems it is of no concern.

    The workaround is to use 3rd party software, either Adobe Reader (preferred option), or simply a different browser, or add PDF as an excluded file type.
      My System SpecsSystem Spec

Help needed with Sysinternals to locate Windows error.
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