Windows 8 and 8.1 Forums

Uninstall problem

  1. #1


    Liverpool, UK
    Posts : 9
    Windows 8.1

    Uninstall problem


    Hi everyone. First time on the forum and looking for help with a frustrating problem.

    I am trying to catalogue a dvd collection so looked around for a programme to help me. I did some site searches and finally chose a free programme called Album Tracker from Duck Software. After trying it out I found it didn't match what I actually wanted so tried to uninstall it.

    It just won't uninstall. I've tried Windows uninstall, the programmes own uninstall option and even uninstall on CC cleaner. Each attempt gets the same result. A circle showing it's trying to complete the task and this just continues no matter how long I wait.

    I've tried re-start and shut down, then manual re-start and still it won't uninstall. Any other options I can use to rid my laptop of this little devil, please?

    P.S - Just noticed the last time the programme was updated was, probably, 2011 and the controlling company Technology Solutions Inc have a non working contact page...brilliant....
    Last edited by alfieb; 17 Nov 2015 at 05:16.

      My System SpecsSystem Spec

  2. #2


    Posts : 2,130
    Windows 8.0 x64


    Try the Revo Uninstaller Freeware from here If System Restore works on your Laptop(never did work right on my Toshiba) then make a Restore Point before you start. After uninstall or deleting as many files as possible, use Wise Registry Cleaner Free Portable to get rid of all the Registry references.

    If the system won't let you delete files in the application install folder try Unlocker
      My System SpecsSystem Spec

  3. #3


    I have had problems uninstalling things from my computer and I had to restore it to the time before I uninstalled the program. Now my windows 8 works fine
      My System SpecsSystem Spec

  4. #4


    Liverpool, UK
    Posts : 9
    Windows 8.1


    MilesAhead. Thanks for the reply.

    I've tried Revo but it just hung, so left it overnight and was just the same when I came back to it this morning. Then tried Unlocker but it gave a "no handle found" report and didn't remove the programme after a reboot.

    I'll just have to leave the programme sitting in the background as I've checked if it's active and always shows 0% so doesn't seem to be harming my pc in any way.

    Mclaughlinc - never done a restore before and not going to do one over a little programme like this one. Also, as nothing seems to be happening, in the background, I'm just going to leave it alone and tackle it a.n other day

    Thanks for the quick response anyway. Much appreciated.
      My System SpecsSystem Spec

  5. #5


    Posts : 2,130
    Windows 8.0 x64


    Are you saying the program is running in the background and is still running after a reboot? If so it must be set to start with Windows somehow. Have you looked in Task Manager's Startup Tab? You may be able to get it to stop running at startup using that.

    Otherwise it sounds like malware. It may be preventing anything from killing it. But try Task Manager Startup Tab first. Also what happens when you try to kill it via Task Manager?
      My System SpecsSystem Spec

  6. #6


    Liverpool, UK
    Posts : 9
    Windows 8.1


    Album Tracker shows up in Program Files (x86) but it isn't visible in Task Manager so not actually working, or running in the background. (Does that make sense)

    Click image for larger version


    Click image for larger version

    So, I'm assuming (and I know you shouldn't) that this is just stuck here as a "dead" un-working program?
      My System SpecsSystem Spec

  7. #7


    Posts : 2,130
    Windows 8.0 x64


    Ok, I thought maybe it could not be deleted because it was running or something like that. Have you tried running Revo or other uninstallers As Administrator? I don't think I have run into something like this where the files won't be deleted unless it is a system file like index.dat as example.

    Pretty strange. I guess you could try booting a WinPE(such as system recovery disk that gives a command prompt) or other OS that supports writing to NTFS, from a USB stick, and just delete the program folder that way. Is your system partition NTFS simple volume? You don't have RAID or dynamic volumes or something else unusual?
      My System SpecsSystem Spec

  8. #8


    Liverpool, UK
    Posts : 9
    Windows 8.1


    Whoa, Miles...lost me at "ok"

    A lot of what you've suggested is way outside my experience on pc's. I'm a regular user but not that teckie. How would I run Revo as Administrator and if I was able to is there a process I have to follow. (I'm not afraid to have a go as long as I have a little background knowledge to work with )

    Certainly your last paragraph went straight over my head and caught the next bus away from my brain.....but if you can give me a few clues on how to do some of these tasks I'll don my lab coat and burn the midnight oil
      My System SpecsSystem Spec

  9. #9


    Posts : 2,130
    Windows 8.0 x64


    To run a program As Administrator just right click the shortcut to it and click "Run As Administrator" from the context menu.

    The other stuff about booting from a USB Stick you can read about if the Revo option does not work, here: Recovery Drive - Create with USB Flash Drive in Windows 8

    Something in Windows seems to block deleting the folder of the program. When that happens the way around it is to boot a different OS. Many of those "emergency CD" kits use Linux OS with a bunch of utilities already set up to work right from the boot.

    But try the Revo As Admin first and see if you get lucky.
      My System SpecsSystem Spec

  10. #10


    Liverpool, UK
    Posts : 9
    Windows 8.1


    Cool. I'll give that a go and get back to you when I give it a go. Many thanks again.
      My System SpecsSystem Spec

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