Windows 8 and 8.1 Forums


Windows Apps Won't Open

  1. #1


    Posts : 13
    Windows 8.1 Pro

    Windows Apps Won't Open


    Hello, I have a problem with the Windows 8 Apps.
    When I try to open Windows Store, Photo Viewer, Video Player, Music Player, Games App , OneDrive, Sports, News, Mail, Calendar, People, Weather , Messaging, Finance, they're stuck at the loading screen. Some are just white, some are black, and some are like minimized in the corner and loading when I try to open them.
    Click image for larger version
    By the way I have Windows 8 Pro.
    If anyone could help me, please reply to this thread

      My System SpecsSystem Spec

  2. #2



    Trying to Sith things out
    Bamberg Germany
    Posts : 2,290
    Windows 10 Pro 64 bit


    cut copy and paste this in an admin command prompt
    Dism.exe /online /Cleanup-Image /StartComponentCleanup&sfc/scannow&Dism /Online /Cleanup-Image /RestoreHealth&sfc/scannow&pause

    Let it run through even if it looks like it's frozen, it can take a while depending on your hardware.
      My System SpecsSystem Spec

  3. #3


    Posts : 13
    Windows 8.1 Pro


    This is what I got when the first scan thing finished
    Click image for larger version
    When the second scan finished
    Click image for larger version
    The third scan
    Click image for larger version
    And the last scan
    Click image for larger version
    After it finished I tried running the apps, and they didn't work again.
    Click image for larger version
    Also here is the DISM log file, I just replaced my PC Username with *****
    Attached Thumbnails Attached Thumbnails 3ebsdIQ.png  
    Windows Apps Won't Open Attached Files
    Last edited by Yustic; 06 Apr 2015 at 11:32.
      My System SpecsSystem Spec

  4. #4



    Trying to Sith things out
    Bamberg Germany
    Posts : 2,290
    Windows 10 Pro 64 bit


    The way it works is you have to reboot, then try running it again. Sometimes it takes a couple of tries.
    Also:
    Acorrupted Store cache is one of the more likely candidates, forinstance, but fortunately Microsoft has provided a tool to help.Press Win+R, type wsreset and press Enter, and the Store cache willbe cleaned for you.
      My System SpecsSystem Spec

  5. #5


    Posts : 13
    Windows 8.1 Pro


    I did the command 5-6 times, and rebooted between each time and the apps still don't open.
    I tried the "wsreset" but it doesn't work since my Store doesn't open at all, it's stuck at the loading screen.
    Any other suggestions?
      My System SpecsSystem Spec

  6. #6



    Trying to Sith things out
    Bamberg Germany
    Posts : 2,290
    Windows 10 Pro 64 bit


    I don't have any other ideas, maybe someone else does.
    I actually thought the windows store reset should have taken care of stores problem, then you could have resync'd your licenses in it. Sorry it didn't work.
      My System SpecsSystem Spec

  7. #7


    Posts : 22,576
    64-bit Windows 10


    Hello Yustic,

    In addition, going through the items in the tutorial below may be able to help.

    Apps and Tiles Not Working or Responding: Fix in Windows 8
      My System SpecsSystem Spec

  8. #8


    Posts : 13
    Windows 8.1 Pro


    Alright guys, I fixed it.
    From what I have read on other forums I understood that other people too have my problem, and it's probably because of the Kaspersky Anti-Virus. I remember I installed it 2-3 weeks ago, and when I did my whole PC was running slower.
    So the solution is a Windows Refresh (Refresh Windows 8). Even tho I had to reinstall my drivers and reinstall every game and app I had downloaded from the internet, I think it was still worth it
    So I would suggest if any other user has the same problem as me, you ask him first if he has previously had Kaspersky as his Anti-Virus or as his primary one. If yes then to remove Kaspersky and do a Windows Refresh.
    Why a Windows Refresh? - Because no other tool / thing works.
    Thank you for trying to help
    P.S: I gave you guys reputation
      My System SpecsSystem Spec

  9. #9


    India
    Posts : 1,536
    Win 8.1 Update x64


    Hi Yustic,


    I've kaspersky installed. No problem with Store yet. Do you happen to know why it causes the issue from what you've read elsewhere or could you post the links to that. It'll be helpful.

    Also did you try the troubleshooting steps listed in the tutorial posted by Brink before a Refresh, and see if that resolved it?

    Thank you.
      My System SpecsSystem Spec

  10. #10


    Posts : 13
    Windows 8.1 Pro


    Quote Originally Posted by visruth View Post
    Hi Yustic,


    I've kaspersky installed. No problem with Store yet. Do you happen to know why it causes the issue from what you've read elsewhere or could you post the links to that. It'll be helpful.

    Also did you try the troubleshooting steps listed in the tutorial posted by Brink before a Refresh, and see if that resolved it?

    Thank you.
    Hey Visruth,
    I have no idea why it does, but for many people it did I guess
    I mainly read it on Microsoft forums
    All Win 8 Apps including store are stuck at startup screen - Microsoft Community - at the bottom of the thread (the last guy)
    Windows 8 apps won't load, stuck on loading screen - Microsoft Community
    And yes I did try the troubleshooting steps, but they didn't work, so that's why I did a refresh.
      My System SpecsSystem Spec

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