Windows 8 and 8.1 Forums


Looking for helpdesk/asset management software

  1. #1


    Posts : 9
    Windows 8

    Looking for helpdesk/asset management software


    Just till now, we're using OCSNG together with GLPI, but because of some problems that don't seem to being changed and lack of some features, we started our search for a new helpdesk/asset management software. We don't mind to go for a paying version, but it needs to be able to change the language (dutch and french). Does somebody has some good ideas our experiences with some software?

    Jvuz

      My System SpecsSystem Spec

  2. #2


    Not sure about the language side of things but take a look at Lansweepr and see if that helps? - Network Inventory - Software Inventory Management for Windows Networks

    They were developing a Helpdesk platform to gone with it, not sure if they did that or not, we bought it for asset management reasons.

    -Jamie
      My System SpecsSystem Spec

  3. #3


    Posts : 9
    Windows 8


    Thanks for the suggestion. I looked and it seems they are working on a helpdesk, but they can't give a date when it will be on beta testing. So, I'm afraid for the moment, it won't we an option.
      My System SpecsSystem Spec

  4. #4


    Just out of curiosity, what size company are we talking about?
      My System SpecsSystem Spec

  5. #5


    Posts : 1
    windows 8


    Have a look at : https://www.visionhelpdesk.com/visio...pril-2015.html is this something you are looking at? we use Visionhelpdesk but with this new v4 version they are launching asset management problem management ITIL feature as stated in their update.
      My System SpecsSystem Spec

  6. #6


    Posts : 9
    Windows 8


    We have about 500 users/computers
      My System SpecsSystem Spec

  7. #7


    Slightly smaller user base than us but we use something called House on the Hill for helpdesk tickets, it is costly though.

    But i don't believe the 2 options i have mentioned cover the languages you require sorry.
      My System SpecsSystem Spec

  8. #8


    Posts : 9
    Windows 8


    Does it has an inventory app inside?
      My System SpecsSystem Spec

  9. #9


    Yeah, you can test with a free trial (upto 250 devices i think), from an inventory point of view i couldn't live without it.
      My System SpecsSystem Spec

  10. #10


    Posts : 9
    Windows 8


    I saw they support multi languages, but the ydon't list them, so I don't know if they are there.
      My System SpecsSystem Spec

Looking for helpdesk/asset management software
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