  Excel 2013 has been crashing for over a year, HELP!!! Tried everything I have a Toshiba P855 with 16GIGS of memory and Office 2013. I have been on the phone with Microsoft for 13 months complaining about how Excel 2013 Office Pro keeps crashing randomly. At first they told me my macro was corrupt. I knew it wasn't because it runs all day long on office 2010 on my desktop which has Windows 7 it was on and off with them for weeks and hours and they finally said that it has to be something wrong with my laptop. It will crash sometimes when I go to copy and paste simple task on a new spreadsheet without any Macros or no conditional formatting and it is real pain in the butt. When it does crash I can load that same file to my memory stick, open it on my desktop, close it, re open on my Toshiba Office 2013 and it runs for a while. Is there ANYTHING that can be causing this from the laptop drivers or other programs. I'm at a lost and feel Microsoft once again is giving me the run around. It gives me different crash reports within excel too so they are not always for the same reason it crashes but when it crashes anything I have open within excel crashes too. It's ONLY excel that crashes. No other programs and my lap top is fine. It is NOT my anti virus. It will crash when I try and cut and paste ONE CELL Things I have done, repair 3 times, removed and re installed twice, removed all add ons, changed printer spool, bring up in safe mode, reloaded graphics drivers, spoke to Toshiba, BTW Microsoft says its Toshibas fault and Toshiba says its Microsoft fault. I say, MS released Office 2013 before they got the bugs out AGAIN, I am VERY frustrated. Here are some of the event reports Log Name: Application Source: Application Error Date: 1/30/2015 10:58:04 AM Event ID: 1000 Task Category: (100) Level: Error Keywords: Classic User: N/A Computer: Larry Description: Faulting application name: EXCEL.EXE, version: 15.0.4675.1001, time stamp: 0x546b4f33 Faulting module name: VBE7.DLL, version: 0.0.0.0, time stamp: 0x5339bedf Exception code: 0xc0000005 Fault offset: 0x00000000000b8419 Faulting process id: 0x1d5c Faulting application start time: 0x01d03c862e9a7156 Faulting application path: C:\Program Files\Microsoft Office 15\Root\Office15\EXCEL.EXE Faulting module path: C:\Program Files\Common Files\Microsoft Shared\VBA\VBA7.1\VBE7.DLL Report Id: 27509c44-a8a1-11e4-bf03-b888e31e9527 Faulting package full name: Faulting package-relative application ID: <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event"> - <System> <Provider Name="Schannel" Guid="{1F678132-5938-4686-9FDC-C8FF68F15C85}" /> <EventID>36888</EventID> <Version>0</Version> <Level>2</Level> <Task>0</Task> <Opcode>0</Opcode> <Keywords>0x8000000000000000</Keywords> <TimeCreated SystemTime="2015-02-23T10:14:23.035567100Z" /> <EventRecordID>1201188</EventRecordID> <Correlation /> <Execution ProcessID="764" ThreadID="6844" /> <Channel>System</Channel> <Computer>Larry</Computer> <Security UserID="S-1-5-18" /> </System> - <EventData> <Data Name="AlertDesc">40</Data> <Data Name="ErrorState">107</Data> </EventData> </Event> - <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event"> - <System> <Provider Name="Schannel" Guid="{1F678132-5938-4686-9FDC-C8FF68F15C85}" /> <EventID>36874</EventID> <Version>0</Version> <Level>2</Level> <Task>0</Task> <Opcode>0</Opcode> <Keywords>0x8000000000000000</Keywords> <TimeCreated SystemTime="2015-02-23T10:14:23.043571600Z" /> <EventRecordID>1201189</EventRecordID> <Correlation /> <Execution ProcessID="764" ThreadID="6844" /> <Channel>System</Channel> <Computer>Larry</Computer> <Security UserID="S-1-5-18" /> </System> - <EventData> <Data Name="Protocol">TLS 1.0</Data> </EventData> </Event> xmlns="http://schemas.microsoft.com/win/2004/08/events/event"> - <System> <Provider Name="Schannel" Guid="{1F678132-5938-4686-9FDC-C8FF68F15C85}" /> <EventID>36888</EventID> <Version>0</Version> <Level>2</Level> <Task>0</Task> <Opcode>0</Opcode> <Keywords>0x8000000000000000</Keywords> <TimeCreated SystemTime="2015-02-23T10:14:23.043571600Z" /> <EventRecordID>1201190</EventRecordID> <Correlation /> <Execution ProcessID="764" ThreadID="6844" /> <Channel>System</Channel> <Computer>Larry</Computer> <Security UserID="S-1-5-18" /> </System> - <EventData> <Data Name="AlertDesc">40</Data> <Data Name="ErrorState">107</Data> </EventData> </Event> Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event"> - <System> <Provider Name="Microsoft-Windows-GroupPolicy" Guid="{AEA1B4FA-97D1-45F2-A64C-4D69FFFD92C9}" /> <EventID>1501</EventID> <Version>0</Version> <Level>4</Level> <Task>0</Task> <Opcode>1</Opcode> <Keywords>0x8000000000000000</Keywords> <TimeCreated SystemTime="2015-02-23T12:13:14.235195500Z" /> <EventRecordID>1201194</EventRecordID> <Correlation ActivityID="{DC67441C-F0EB-47CB-B169-BD98023BF930}" /> <Execution ProcessID="344" ThreadID="12048" /> <Channel>System</Channel> <Computer>Larry</Computer> <Security UserID="S-1-5-21-71391616-1131922306-3719273214-1006" /> </System> - <EventData> <Data Name="SupportInfo1">1</Data> <Data Name="SupportInfo2">3664</Data> <Data Name="ProcessingMode">1</Data> <Data Name="ProcessingTimeInMilliseconds">266</Data> <Data Name="DCName" /> </EventData> </Event> <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event"> - <System> <Provider Name="Schannel" Guid="{1F678132-5938-4686-9FDC-C8FF68F15C85}" /> <EventID>36888</EventID> <Version>0</Version> <Level>2</Level> <Task>0</Task> <Opcode>0</Opcode> <Keywords>0x8000000000000000</Keywords> <TimeCreated SystemTime="2015-02-23T12:46:22.244167500Z" /> <EventRecordID>1201250</EventRecordID> <Correlation /> <Execution ProcessID="764" ThreadID="9456" /> <Channel>System</Channel> <Computer>Larry</Computer> <Security UserID="S-1-5-18" /> </System> - <EventData> <Data Name="AlertDesc">20</Data> <Data Name="ErrorState">960</Data> </EventData> </Event> Thanks for any suggestions and your help |
My Computer
System One
-
- OS
- Windows 8.1
- Computer type
- Laptop
- System Manufacturer/Model
- Toshiba