Windows 8 and 8.1 Forums


First problem unable to download from Windows Store

  1. #1


    Posts : 10
    8.1

    First problem unable to download from Windows Store


    Hi All,

    Sorry not a computer geek and only understand basics and all I know is my poor PC is having problems which even Microsoft can't fix without me paying them an arm and a leg so here goes with the first part. Nothing will download firstly from the store, then I have had various problems with other downloads not working and the link to find the problem and sort it (that I found somewhere - reset windows store) just gives me the following. Is there any way of fixing this without me doing a complete back to factory settings on my Lenovo (restore point seems to have vanished too and the only one showing is too recent to sort out the non-working apps). I have also lost a number of applications like my calendar that is connected to my phone, laptop etc but on this PC it has just gone and when I go into it the application just minimises and won't open but when you hover over it there is only a black screen. If I can get these two things sorted I will be a happy bunny. Sorry if I can't put it more computerised language but best I can manage.
    Click image for larger version

      My System SpecsSystem Spec

  2. #2


    Posts : 2,690
    Windows 3.1 > Windows 10


    Have you tried doing a windows recovery "Refresh your PC" (not reset)

    that option will usually fix OS issues without effecting your files
      My System SpecsSystem Spec

  3. #3


    Posts : 10
    8.1


    Will try it if I can find it lol thank you.
      My System SpecsSystem Spec

  4. #4


    Posts : 10
    8.1


    Nope that come up "This app does not support the contract specified or is not installed"
      My System SpecsSystem Spec

  5. #5


    Penn's Forest
    Posts : 216
    Win8.1 Pro | Win10TP Pro - boot to VHD
      My System SpecsSystem Spec

  6. #6


    Posts : 10
    8.1


    No that didn't do it either - when I tried to download it came up with 0x80070002 error
      My System SpecsSystem Spec

  7. #7


    St. Augustine
    Posts : 388
    windows 8.1 64, LT -Windows 10 Home 64


    I would start with some general file diagnostics.

    Run this with an Adm. Command Prompt - Sfc /scannow

    This could take a while so be patient. It will either finish without corruptions, fixed all problems or fixed some problems but not all.

    If all problems are not fixed run - Dism /Online /Cleanup-Image /RestoreHealth

    This command will attempt to fix problems with the component store. If this finishes with all corruptions fixed then run - Sfc /scannow again.

    Also, you can view this tutorial.

    SFC /SCANNOW Command - Run in Windows 8
      My System SpecsSystem Spec

  8. #8


    Posts : 10
    8.1


    Sorry but how can I get to the admin command prompt as when I go in command prompt it comes up with my name and won't let me change it to system
      My System SpecsSystem Spec

  9. #9


    Posts : 10
    8.1


    Found it
      My System SpecsSystem Spec

  10. #10


    Posts : 10
    8.1


    It states that everything is fixed but is just sitting there pending. Here are screen shots that I took after each process - in case it helps.
    Click image for larger versionClick image for larger version
    Attached Thumbnails Attached Thumbnails window resolve.jpg  
      My System SpecsSystem Spec

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First problem unable to download from Windows Store
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