Windows 8 and 8.1 Forums


First problem unable to download from Windows Store

  1. #11


    Posts : 10
    8.1


    Showing the error code as beforeClick image for larger version

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  2. #12


    St. Augustine
    Posts : 388
    windows 8.1 64, LT -Windows 10 Home 64


    I would cancel the install and try running the App Troubleshooter again.

    Can you get into other aspects of the Store, like reviewing your Account info?

    Can you install any other app or just the Tool App?

    When you first noticed this problem starting, does it coincide with anything else like recent updates, the installation of a new program, or any other event that you remember?

    The fact that SFC (System File Checker) cleaned some things up is a good thing.

    Also, There are some pretty good suggestions in this piece you might see if any fit your scenario.

    http://www.thewindowsclub.com/fix-un...indows-8-store
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  3. #13


    Penn's Forest
    Posts : 216
    Win8.1 Pro | Win10TP Pro - boot to VHD


    Apps trouble shooter: http://go.microsoft.com/fwlink/p/?LinkId=268423

    Please copy C:\Windows\Logs\CBS.log to your desktop and attach the copied file to a new post.

    Thanks,
    Bill
    .
      My System SpecsSystem Spec

  4. #14


    Posts : 10
    8.1


    Thank you Gator2013, I will try those later today.

    Slartybart - I did what you said but for the life of me cannot find a log as I did search My PC also looked in performance logs (not sure if this is the right place) but nothing in there either so I was unable to copy and paste any log. There is obviously something corrupt/wrong but now wondering if I should just save what I need and go back to the beginning on my Lenovo Ideacentre
    Click image for larger version
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  5. #15


    Penn's Forest
    Posts : 216
    Win8.1 Pro | Win10TP Pro - boot to VHD


    In File Explorer, navigate to
    C:\Windows\Logs\CBS
    Ooops, forgot that minor piece of information

    Then...
    Please copy the CBS.log to your desktop and attach the copied file to a new post.
      My System SpecsSystem Spec

  6. #16


    Posts : 10
    8.1


    I put it all back to factory settings and reloaded the whole lot again. You didn't forget that Slartybart but it just was not on my PC as I did a whole search and nothing could be found, thanks for trying everyone.
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  7. #17


    Posts : 2,690
    Windows 3.1 > Windows 10


    It is a Hidden log File..
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  8. #18


    Penn's Forest
    Posts : 216
    Win8.1 Pro | Win10TP Pro - boot to VHD


    Quote Originally Posted by Carly1 View Post
    I put it all back to factory settings and reloaded the whole lot again. You didn't forget that Slartybart but it just was not on my PC as I did a whole search and nothing could be found, thanks for trying everyone.
    Restore to factory or a clean install always works

    Glad the issue is resolved and thanks for marking your thread solved.

    Bill
    .
      My System SpecsSystem Spec

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First problem unable to download from Windows Store
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