Silverlight Does Not Work For Me In Windows 8.1

srcstcbstrd

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Hi - a newbie here to the forum. I recently purchased a new desktop and want to watch some Netflix shows. However, Netflix is telling me that I have to have Silverlight to stream. When I download and install Silverlight, I start having problems. My monitor blacks out every 4 seconds for a period of 4 seconds and then comes back on with the mouse pointer defaulted to the center of the screen. Every stinkin' 4 seconds. I've updated the video card so that's not the problem. I've tried downloading and uninstalling 5 times now thinking that it was just a glitch. When I uninstall Silverlight and restart the computer, the problem goes away. I am using Firefox on an HP Envy desktop with an AMD Radeon R7 240 video card. My Asus VS 247 monitor has also been updated along with Firefox.
What can be the problem? I'd really like to watch some shows.
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    PC/Desktop
    System Manufacturer/Model
    HP Envy 700 Series
    Memory
    i7 -4790
    Graphics Card(s)
    AMD Radeon R7 240
    Browser
    Firefox
    Antivirus
    Norton 360

My Computer

System One

  • OS
    Windows 8.1 Pro 64-bit
    Computer type
    Laptop
    System Manufacturer/Model
    Acer V3 771G-6443
    CPU
    i5-3230m
    Motherboard
    Acer VA70_HC (U3E1)
    Memory
    8GB DDR3 PC3-12800 (800 MHz)
    Graphics Card(s)
    HD4000 + GeForce GT 730M
    Sound Card
    Realtek High Definition Audio
    Monitor(s) Displays
    17" Generic PnP Display on Intel HD Graphics 4000
    Screen Resolution
    1600x900 pixels
    Hard Drives
    Samsung SSD 850 EVO 250 GB
    ADATA SSD SP900 128GB
    PSU
    90 watt brick
    Mouse
    Bluetooth
    Antivirus
    Comodo
    Other Info
    Asus RT-AC56R dual-band WRT router (Merlin firmware). Intel 7260.HMWWB.R dual-band ac wireless adapter.
Thanks Popeye for the quick response - I did what you suggested and it did not work. Here's the steps I took (hope you have time for the lengthy explanation.
Through the 4 seconds of screen on and screen off...ad infinitum - I managed to uninstall Silverlight. Rebooted. I then downloaded the Windows Fixit from the article you recommended and...
- the program didn't see the program installed - which is good, It was just uninstalled. Asked if I wanted to install a fresh copy. I did.
- everything was ok until I went to Netflix and started to stream a program. Then the problem reared its ugly head. Ran the fixit program again and it suggested that the file might be corrupt. Went through the diagnosis and nothing changed.
- tried Netflix and the problem came back. Tried the manual repair of using the notebook to enter and fix program mentioned in the article. Uninstall, shutdown, start up, install program, try Netflix, same problem, uninstall, reboot, install once again...
- installed Silverlight again to run an experiment.
- tried Netflix and the symptoms came back. I have my computer running through my receiver so I can watch on the big screen. When I selected the computer to run on the big screen, the symptom went away on both the computer and TV (which is good - but that just means that I'd have to install, watch, uninstall to work on the desktop - every frikkin' time - not a good scenario). As soon as I deselected the TV, the problem came back. But now, the monitor is on for 14 Mississippis and off for 4 Mississippis.
- uninstalled Silverlight and rebooted. No symptoms.
I'm perplexed. :confused:
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    PC/Desktop
    System Manufacturer/Model
    HP Envy 700 Series
    Memory
    i7 -4790
    Graphics Card(s)
    AMD Radeon R7 240
    Browser
    Firefox
    Antivirus
    Norton 360
Is there no more suggestions out there?
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    PC/Desktop
    System Manufacturer/Model
    HP Envy 700 Series
    Memory
    i7 -4790
    Graphics Card(s)
    AMD Radeon R7 240
    Browser
    Firefox
    Antivirus
    Norton 360
Are there no more suggestions out there?

You could try running this batch file as Administrator---

View attachment dism.bat

It takes about 2 hours to finish.
I usually let it run in the background till it is done.

It might help.
It won't hurt to try it.
A picture---

screenshot_248.jpg
 

My Computer

System One

  • OS
    Windows 8.1.1 Pro with Media Center
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Gateway
    CPU
    AMD K140 Cores 2 Threads 2 Name AMD K140 Package Socket FT1 BGA Technology 40nm
    Motherboard
    Manufacturer Gateway Model SX2110G (P0)
    Memory
    Type DDR3 Size 8192 MBytes DRAM Frequency 532.3 MHz
    Graphics Card(s)
    ATI AMD Radeon HD 7310 Graphics
    Sound Card
    AMD High Definition Audio Device Realtek High Definition Audio USB Audio Device
    Monitor(s) Displays
    Name 1950W on AMD Radeon HD 7310 Graphics Current Resolution 1366x768 pixels Work Resolution 1366x76
    Screen Resolution
    Current Resolution 1366x768 pixels Work Resolution 1366x768 pixels
    Hard Drives
    AMD K140
    Cores 2
    Threads 2
    Name AMD K140
    Package Socket FT1 BGA
    Technology 40nm
    Specification AMD E1-1200 APU with Radeon HD Graphics
    Family F
    Extended Family 14
    Model 2
    Extended Model 2
    Stepping 0
    Revision ON-C0
    Instruction
    Browser
    Opera 24.0
    Antivirus
    Avast Internet Security
Thanks David Bailey - I'll give it a try. I'll let you know what happens.
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    PC/Desktop
    System Manufacturer/Model
    HP Envy 700 Series
    Memory
    i7 -4790
    Graphics Card(s)
    AMD Radeon R7 240
    Browser
    Firefox
    Antivirus
    Norton 360

My Computer

System One

  • OS
    Windows 8.1.1 Pro with Media Center
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Gateway
    CPU
    AMD K140 Cores 2 Threads 2 Name AMD K140 Package Socket FT1 BGA Technology 40nm
    Motherboard
    Manufacturer Gateway Model SX2110G (P0)
    Memory
    Type DDR3 Size 8192 MBytes DRAM Frequency 532.3 MHz
    Graphics Card(s)
    ATI AMD Radeon HD 7310 Graphics
    Sound Card
    AMD High Definition Audio Device Realtek High Definition Audio USB Audio Device
    Monitor(s) Displays
    Name 1950W on AMD Radeon HD 7310 Graphics Current Resolution 1366x768 pixels Work Resolution 1366x76
    Screen Resolution
    Current Resolution 1366x768 pixels Work Resolution 1366x768 pixels
    Hard Drives
    AMD K140
    Cores 2
    Threads 2
    Name AMD K140
    Package Socket FT1 BGA
    Technology 40nm
    Specification AMD E1-1200 APU with Radeon HD Graphics
    Family F
    Extended Family 14
    Model 2
    Extended Model 2
    Stepping 0
    Revision ON-C0
    Instruction
    Browser
    Opera 24.0
    Antivirus
    Avast Internet Security
Nope sorry - same issues. I've tried to include the log but either I'm doing it wrong or something... I just can't seem to get it through whether I copy it to the reply or try and attach it.
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    PC/Desktop
    System Manufacturer/Model
    HP Envy 700 Series
    Memory
    i7 -4790
    Graphics Card(s)
    AMD Radeon R7 240
    Browser
    Firefox
    Antivirus
    Norton 360
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