Windows 8 and 8.1 Forums


HP Support Assistant won't load on Win 8.1

  1. #1

    HP Support Assistant won't load on Win 8.1


    Hi,

    For the record I am on a HP Pavilion 23-g017c (x64) AMD A6-5200 APU w/Radeon HD Graphics computer, running Windows 8.1 and using IE 11 with Zone Alarm Firewall and Antivirus/Spyware as my security.

    I have only been using this All-In-One computer and the installed Win 8.1system for about two weeks now ever since my former machine running Windows 7 Pro decided it was time to die.

    Slowly but surely things are starting to fall into place using this new Windows system. However, for one reason or another, I can no longer get 'HP Support Assistant' to open up. I say no longer because when I first got this system I did have it open for me, but I never used it, I just made a shortcut and moved on to other things.

    Now when I click on my shortcut it brings up the HP Support Assistant window but it just sits there and acts like it is trying to open but it doesn't. Same thing when I try to open the actual program.

    When I go to the file location I note that it was last modified Aug. 29, 2013, when I was on my other machine running Win 7 Pro.

    Any ideas how to get it working again?

    Thanks and regards,
    2harts4ever

      My System SpecsSystem Spec

  2. #2


    Canada
    Posts : 1,950
    windows 8.1 Update 1 Pro 64bit


    HP Support Assistant has been very problematic. It works of some Windows 8/8.1 but not on others and nobody knows why. It is a useless piece of software and suggest you do use it. I have tried it, some days it works and some days it doesn't, it has been very inconsistent. I also have seen cases where it has bricked the system especially where the BIOS is concerned. There are plenty of tools online that are free for the most part you can use that would do a better job.
      My System SpecsSystem Spec

  3. #3


    Hi Nuccii,

    I appreciate your fast and informative response. Could you give me a few examples of some of the similar programs you mentioned?

    Thanks and regards,
    2harts4ever
      My System SpecsSystem Spec

  4. #4


    Canada
    Posts : 1,950
    windows 8.1 Update 1 Pro 64bit


    Ccleaner Free, the tools you have already have In Windows, such as Windows Update, Check Disk, defraggers, troubleshooters to name a few, checking for drivers yourself periodically which is easy to do. There are tune up programs available, though not really necessary, but you must use them carefully.
      My System SpecsSystem Spec

  5. #5


    Hi Nuccii,

    I appreciate your update.

    Have a Merry Christmas!


    Thanks and regards,
    2harts4ever
      My System SpecsSystem Spec

  6. #6


    Canada
    Posts : 1,950
    windows 8.1 Update 1 Pro 64bit


    I also wish you the best to you and yours.
      My System SpecsSystem Spec

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