Windows 8 and 8.1 Forums


Password Problem with App Store and Others

  1. #1


    Posts : 2
    Windows 8.1

    Password Problem with App Store and Others


    I can't login to the App Store, getting "sorry, there was a problem signing you in" as an error message. A couple days ago I changed my Microsoft account password and then had problems with malware. To correct my malware problem I restored from a couple weeks ago and ran MalwareBytes to find and correct the problem. However, now when I signed in it was with the password from before the restore but my Microsoft Account was still with the new password. This seemingly caused my PC and my Microsoft Account to be out of synch so I signed in with a password and then got prompted by outlook and other apps to sign in. I then thought that changing my password on my Microsoft Account would cause my PC to resynch the passwords but that apparently didn't work. My latest symptom is that I can not use the App Store because it constantly prompts for my account password which it doesn't recognize. I can login to my Microsoft Account using IE but it's not recognized on my PC. How can I resolve this issue?

      My System SpecsSystem Spec

  2. #2


    Posts : 22,581
    64-bit Windows 10


    Hello coscking, and welcome to Eight Forums.

    Since this involves your Microsoft account password, you might see if switching your account to a local account, and then switching it back to a Microsoft may toggle it to work properly afterwards.

    Local Account - Switch to in Windows 8

    Microsoft Account - Switch to in Windows 8
      My System SpecsSystem Spec

  3. #3


    Posts : 2
    Windows 8.1


    Thanks! In the process of switching to local password and back to Microsoft password it apparently resynched.
      My System SpecsSystem Spec

  4. #4


    Posts : 22,581
    64-bit Windows 10


    Great news. That's what I was counting on it would do.
      My System SpecsSystem Spec

Password Problem with App Store and Others
Related Threads
I will give you a little bit of the low down to start with, we have recently purchased 20 Asus T100t tablets for our workplace users, they all came with the pre-loaded windows 8.1 installed however as this was only the standard version, one of our technicians set these all up and then upgraded them...
Solved Windows Password retrieval/reset problem in User Accounts and Family Safety
Win 8.1 Pro x64. All of a sudden SyncBack Pro is asking me for a Windows password when I go to change the backup schedule. I thought I knew it, but it and all the variations I can think of have failed and I can't find the paper I wrote it down on at the moment (limits of recent shoulder surgery...
Password problem in User Accounts and Family Safety
Hi guys , I have a problem with my windows 8. In my absence one of my friend tried to login in windows and entered wrong image password gestures. Now windows required my hotmail login password for login. But i forgot my hotmail password as well as at that time i have no internet connection on my...
Password Problem in User Accounts and Family Safety
hey guys, i am running windows 8 from some time now, but some weeks ago i lost the powercable of the computer and didn't have any way to use my computer. when yesterday i finally got it back the password of my windows 8 randomly changed , i tried with the real password i entered when i first got...
Solved Picture password problem in User Accounts and Family Safety
I was creating a picture password and it went through all the steps and it showed "There was a failure during the enrollment process" What should I do? Sfc scannow did not find any integrity violations
Administrator problem - password required in User Accounts and Family Safety
I mistakenly changed my Windows 8 status from Administrator to standard. Now I need to get it back - there are no other users on my computer. Any help would be appreciated.
Solved New Win8 computer but have a password problem in User Accounts and Family Safety
I am using a brand new HP Pavilion PC direct from HP. I set it up OK out of the box, using my Hotmail password and had no problems for 2 days until now, when I get: You cannot sign in to your PC right now. Go to accountlive.com to fix this problem, or try the last password you used on this PC'. ...
Eight Forums Android App Eight Forums IOS App Follow us on Facebook