Windows 8 and 8.1 Forums


Windows 8.1 Apps including Mail tile not opening

  1. #1


    Posts : 1
    Windows 8.1

    Windows 8.1 Apps including Mail tile not opening


    Hi I am not sure if this belongs on this thread and I have seen possible solutions but I don't know if they are what I need for my issue.
    I have a Windows 8.1 Desktop (HP) and not an upgrade from Windows 8 (I don't think so at least).
    Every so often I can not open the tiles.
    Instead it tries to open and maybe the top bar appears then it will return to the home page where the tiles and apps are. T
    he Mail tile (Hotmail) is usually the one I open and that will either attempt to open but won't work or just not open.
    I can get onto the desktop from the desktop tile and I have noticed the mail tile icon is on the task bar of the desktop. When I click on the icon it won't open.
    I then try other tiles, including the live ones which are updating the news etc but they will not open. These icons also appear on the desktop tool bar.
    I have only found that restarting the PC allows me to get the tiles/apps open.
    Luckily each time I have restarted the tiles work as expected.

    I have seen problems others have with tiles not opening and the issue seems to be something to do with going from Windows 8 to 8.1 and I bought the PC with 8.1 installed.
    The issue occurred again on Sunday 9th November, the day before it was fine.
    Before I tried to open the tile, there was a java update required and I ran that - not sure if thats connected to it.
    With the icons appearing on the desktop although still not opening I am not sure whether the tiles are opening but not completely or it is something more serious than that.

    Any assistance in trying to resolve this is greatle appreciated.
    Thanks

      My System SpecsSystem Spec

  2. #2


    Posts : 22,582
    64-bit Windows 10


    Hello Angie, and welcome to Eight Forums.

    For now, see if the items listed in the tutorial below may be able to help.

    Apps and Tiles Not Working or Responding: Fix in Windows 8
      My System SpecsSystem Spec

Windows 8.1 Apps including Mail tile not opening
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