Windows 8 and 8.1 Forums


problems with office 365

  1. #1


    Posts : 54
    windows 8

    problems with office 365


    i have recently bought a version office 365 home version for my computer which uses windows 8 home edition. after entering a product key for the office 365 home premium the program ran all right. i did all the Microsoft updates i could find and it tried to install them but then said failure install reverting to previous install. so after rebooting the computer a couple of times it just continued giving the same error message and then i did a pc refresh while . i then re-entered the product id as to reavtivate the windows office(as i assume it was noy activated since i coildnt find after searching the computer) after winch the programs said that it is settings things up and then it said it is streaming and now every time i open any of the Microsoft office programs it asks for a internet connection to reopen the program. i read that you must uninstall the office then reboot and then re install the program. i tried to uninstall but it didn't do anything - i don't know what to do now.


    Why is there an install icon on the office/setup page to the right ? if the product key is entered and it is a new install what would you install if you clicked on it ?

    What I don’t understand is why the very same install icon is still there even though the site shows that office is installed and activated ?

    why does windows update give updates that reconfigures your pc to the point that it has to revert the changes ?

    i read somewhere that windows update install their own drivers. why does windows update drivers that changes drivers on the pc ? how can i know that an update is a driver and simply not install it ?

    is it in the name of the update ??

    i have worked in internet shop and regularly did windows updates and never did it revert any update wa using xp the.

    i have no computer training.

    please help.

    thank you

    ps how important are windows updates anyway ?? do i really need them ??

      My System SpecsSystem Spec

  2. #2


    Wynnum Australia
    Posts : 466
    Windows-10-Pro-Build-11099.rs1-x64


    You have possible firstly to de-activate your unsuccessfully Office-365-Install under your Account on the Office-365-Website and then download / start a new installation.

    I bought / subscribed to mine online and I'm able to install it on 5 different devices for 12 bucks a month.

    It installed and works without any issues on a 2600k-Windows-8-Desktop-PC, a 3770k-Windows-8.1-Pro-WMC-Update-1-x64-Desktop-PC and a Surface-3-Pro-i7-512GB-Windows-8.1-Pro-WMC-x64-Tablet-PC.

    Windows-/Office-Updates are very important, but I would not use any Driver's via Windows-Update, if you have proper ones from the Manufacturer of your Hardware.

    Driver-Updates via Windows-Update usually pop-up as optional Updates and have to be selected by you, otherwise they don't get installed, like every other optional Update.

    The Activation-Status of your Office-365 should be shown in your Office-365-Account online on their Website.

      My System SpecsSystem Spec

  3. #3


    Posts : 54
    windows 8


    thanks for the reply.!!! could i ask if you are absolutely sure that the important updates does not contain any drivers ??

    how can see on an update to be a driver which i can avoid ? will the update blatantly state that it is a driver ?

    once again thanks
      My System SpecsSystem Spec

  4. #4


    Wynnum Australia
    Posts : 466
    Windows-10-Pro-Build-11099.rs1-x64


    Quote Originally Posted by oduodu View Post
    thanks for the reply.!!! could i ask if you are absolutely sure that the important updates does not contain any drivers ??

    how can see on an update to be a driver which i can avoid ? will the update blatantly state that it is a driver ?

    once again thanks
    Driver's are always labeled as drivers and usually show only up under the optional updates section.

    Even if there would have been something installed, you would be still able to roll-back to the previous ones.

    Just check your update-history what got installed.

      My System SpecsSystem Spec

  5. #5


    Posts : 54
    windows 8


    thanks a bunch

    that was great help

    the problem is that i had no idea what was wrong and if i went into the pc in safe mode i don't know if doing a display driver roll back would have solved the problem.

    once again thanks
      My System SpecsSystem Spec

  6. #6


    Wynnum Australia
    Posts : 466
    Windows-10-Pro-Build-11099.rs1-x64


    I'm glad I was able to help you a bit !

      My System SpecsSystem Spec

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