Windows 8 and 8.1 Forums


MS Office "help isn't working ...'

  1. #1


    Posts : 11
    Windows 8.1

    MS Office "help isn't working ...'


    Help (F1) in MS Office programs results in a message that "help isn't working ..." (see attached). This has been happening for quite a while. I'm using MS Office 365, Version 15.0.4641.1003; Win8.1.

    RobinCB
    Attached Thumbnails Attached Thumbnails help ins't working.png  

      My System SpecsSystem Spec

  2. #2


    Hi there. Try using the repair option.

    WinKey/X > Choose "Programs and Features" > Press "Microsoft Office" > Press "Change" in the options > A popup (below) will appear > Choose a repair method > Hit "Repair".

    Click image for larger version
      My System SpecsSystem Spec

  3. #3


    Posts : 11
    Windows 8.1


    Thanks, HippsieGypsie, but it didn't fix it.
      My System SpecsSystem Spec

  4. #4


    Posts : 1,875
    Windows 10 Pro Prieview x64


    These threads says to reset internet explorer. You could try that.

    I did start Internet Explorer and went to Tools, Internet Options, Advanced and clicked Reset. I kept Firefox as my default Browser. Help now WORKS
    MS Word (Office 2013) "Help Isn't Working" - Microsoft Community
    Help isn't working in Office 365! - Microsoft Community
      My System SpecsSystem Spec

  5. #5


    Hmm. I have same edition except 32 bit.

    Try opening an Office program > Select "File" tab > Select "Account" > Push "Update Options" > Select "Update Now" to see if it's fully updated.

    Try running scannow at least three times: www.eightforums.com/showthread.php?t=3047

    Although it may be a PITA, you may have to uninstall > Reboot > Then reinstall Office.
      My System SpecsSystem Spec

  6. #6


    Great find, Adam!

    It may be that your help files are corrupt or missing as per Adam's links.
      My System SpecsSystem Spec

  7. #7


    Posts : 1,875
    Windows 10 Pro Prieview x64


    Quote Originally Posted by HippsieGypsie View Post
    Great find, Adam!

    It may be that your help files are corrupt or missing as per Adam's links.
    I can't test it though as mine works
      My System SpecsSystem Spec

  8. #8


    USA
    Posts : 689
    Windows 8.1 Pro with Media Center


    Is your software activated for the system you're using it on? Are you logged in?

    Click image for larger version
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  9. #9


    Posts : 11
    Windows 8.1


    Yes, sygnus21, software is activated for this computer and I am logged in.

    Adamf and/or HyppsieGypsie I am running "sfc /scannow" for second time. When done with third, should I reply with attached results log?

    RobinCB
      My System SpecsSystem Spec

  10. #10


    I don't think that's necessary unless it can't fix something. In that case it may be that the store image is corrupt, so it can't fix files. In that case run DISM to fix that, then run SFC again.

    DISM to Fix Component Store Corruption:
    DISM - Fixing Component Store Corruption in Windows 8
      My System SpecsSystem Spec

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MS Office "help isn't working ...'
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