Windows 8 and 8.1 Forums


MS Office "help isn't working ...'

  1. #11


    Posts : 11
    Windows 8.1


    I ran the three scans (errors reported on each), DISM, re-started, ran another scan (no errors or problems) BUT help is still not working. From what I've seen on various sites, I'm not the only user with this problem and it isn't new. I'm reluctant to take some of the steps that I've seen elsewhere because help was still not working after users took those steps (at least the ones who reported back).

      My System SpecsSystem Spec

  2. #12


    Well, the scans weren't a total loss then if it fixed something.

    You performed the update suggestion? The IE reset suggestion?

    Do you have Office install media or did you download?
      My System SpecsSystem Spec

  3. #13


    Posts : 11
    Windows 8.1


    I did IE resets, set it as default browser and ran Office repair (not in this order).
    Office 365 download.
      My System SpecsSystem Spec

  4. #14


    It just dawned on me that you have 365. I has full license copy, but they look to be similar.

    Go to your programs folder in File Explorer and open the Office folder. Do a search on the word help. Take some snips of what you find and I'll compare. Check the box "Show system files" in folder options in Control Panel before you do.
      My System SpecsSystem Spec

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MS Office "help isn't working ...'
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