Windows 8 and 8.1 Forums


Uninstalled a potentially important program

  1. #1


    Ohio
    Posts : 2
    Windows 8

    Uninstalled a potentially important program


    I purchased this laptop about a week ago off of Amazon. Link: Amazon.com : ASUS 15.6" HD Core i3 Laptop, 6GB RAM & 500GB Hard Drive : Computers & Accessories


    Today, in an attempt to fix a problem I was having, I uninstalled a program. Not exactly sure what it was called, but I think it had Qualsoft in the name. It came with the laptop. After I removed it, it was no longer able to connect to the web. It didn't even list the available networks. After, I hit restart. There were some updates scheduled to run after the next restart, and they failed. The screen has been stuck on a message for a couple hours that says
    "Failure configuring Windows features
    Reverting changes
    Do not turn off your computer."

    Will edit for updates after it manages to restart.

    Edit: once it restarts, it goes right back to attempting to update, and back to the green Failure screen. Is it a bad idea to turn off the computer?

      My System SpecsSystem Spec

  2. #2


    San Jose - California
    Posts : 2,847
    8.1x64PWMC Ubuntu14.04x64 MintMate17x64


    I think you've uninstalled the Qualcomm software which is for internet connection. Windows updates requires internet connection to download the updates, that's why the updates failed.
    Last edited by topgundcp; 01 Sep 2014 at 13:42.
      My System SpecsSystem Spec

  3. #3


    Ohio
    Posts : 2
    Windows 8


    Thank you, that was pretty simple lol. It was actually Qualcomm Atheros and on more google searches, it seems like an easy fix so I should be fine now.
      My System SpecsSystem Spec

  4. #4


    Posts : 1,720
    Windows 8.1 Pro


    Hi 'asus', welcome to Windows EightForums!

    Sounds like LAN Driver.
    You have to find a way to download it from here:

    ASUSTeK Computer Inc. -Support- Drivers and Download D550CA

    and transfer it to the machine and install it manually.
    Check the website out and bookmark it for future references.
      My System SpecsSystem Spec

Uninstalled a potentially important program
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