Windows 8 and 8.1 Forums


LogMeIn vs Teamviewer

  1. #1

    LogMeIn vs Teamviewer


    Hope to get expert opinion here ...

    I am in South Africa, and have an ASUS Win 8.1 64-bit laptop.
    My 93-year-old Father is in the UK and has a HP laptop running Win 8.1 64-bit

    He uses his laptop mainly for e-mail, and creating MS Word documents, and web browsing, and Skype

    I'm on Skype with him almost daily, and every day he has a new problem that he expects me to solve, but his very limited knowledge of PC settings, and PC maintenance, together with his lack of ability to properly define the issues he has with his laptop, and to explain to me exactly what problems he experiences, frustrates both of us.

    I'm going to suggest he downloads & installs a program like LogMeIn (or perhaps some other equivalent), so that I will be able to remotely take control of of his laptop, and perform the simple maintenance tasks such as:

    • setting up file associations
    • Checking that he has latest OS & program updates
    • OS & System maintenance
    • etc. etc.


    Now for my main concern ... here in South Africa, data is slow, and expensive! I only have a 4 Mbps ADSL line, which is the max our exchange supports, and I have a 20GB per month capped data allowance. I usually achieve DL speeds of around 3 Mbps for download, and uploads of only 0.4 Mbps

    So, to my questions ...

    If (and it's a big IF) I can coach him into downloading and properly installing software such as LogMeIn or Teamviewer or equivalent ...


    • Whose data allowance will be used if I find he needs many apps / programs updated or installed? Will it use his data connection in the UK, or my (expensive & limited) data connection in South Africa?


    • Which software is recommended to take control over his laptop, from my laptop in South Africa?

      My System SpecsSystem Spec

  2. #2


    Hi Atomcrusher,
    We had a nice world cup out there at 2010 and its better than brazil's one, also WOW!!! being 90 years old and having the knowledge to surf the web is a professionality already, kidding my grandpa is 70 years old and he is a programmer :P.
    Ok enough lets go to your problem i have exactly the web page that will help you but you need your granpa to get his IP adress for you.
    Here you go:Access and control any PC or laptop from anywhere in the world using Windows Remote Desktop - PC Advisor
    Hope that helps.
      My System SpecsSystem Spec

  3. #3


    Posts : 1,875
    Windows 10 Pro Prieview x64


    I'd use TeamViewer. I use WebEx also but TeamViewer is much simpler.

    Once you log on to his PC and take control if you download something it comes out of his allowance not yours. You do not download his apps or updates to your PC - it doesn't work like that. All that comes out of your allowance is the (compressed) data required to show his screen in your internet browser which is not much. Your internet speed should also be fine.
      My System SpecsSystem Spec

  4. #4


    I 2nd Teamviewer.

    Once you connect via Teamviewer could create yourself a password so you can connect whenever you need, that way when he requires assistance you don't even need him to provide you with the passcode as you would already have a permanent one.

    This guide will help show you how to set that up - http://www.teamviewer.com/en/res/pdf..._access_en.pdf

    Regards,
    Jamie
      My System SpecsSystem Spec

  5. #5


    Many thanks to midou35000, and adamf for the feedback & recommendations ... ( and for the assurance that all my data allowance will not be depleted!)
    I'll give it a try, but will obviously need to coach my father first on how to download & install Teamviewer .. think the other suggestion using Windows Remote Desktop may be too complicated for my Dad ... the thought of me trying to explain to him what an IP Address is just makes me terrified
      My System SpecsSystem Spec

  6. #6


    Posts : 22
    Windows 10 1703


    It highly depends on the network setup of the "controlled" side though.
    And I don't believe that the OP's father would agree to fiddle with his router's NAT/port-forwarding settings. Neither could the OP as I believe that hardly any router have remote management turned on by default, and turning it on again requires fiddling with the router's settings (and on top of that it's something I wouldn't really suggest, I'm a bit paranoid over here).

    Probably TeamViewer is the way to go.

    Oh, well, it looks like you beat me to it
      My System SpecsSystem Spec

  7. #7


    Quote Originally Posted by Julio Cortez View Post
    It highly depends on the network setup of the "controlled" side though.
    And I don't believe that the OP's father would agree to fiddle with his router's NAT/port-forwarding settings. Neither could the OP as I believe that hardly any router have remote management turned on by default, and turning it on again requires fiddling with the router's settings (and on top of that it's something I wouldn't really suggest, I'm a bit paranoid over here).

    Probably TeamViewer is the way to go.

    Oh, well, it looks like you beat me to it
    I have taken heed of your post, and my father would have no idea how to change his ADSL router properties / settings. I have asked him to download and install Teamviewer and to provide me with the access password ... time will tell if we can get it right. At 93 years old he sometimes forgets what my, and his own, name is!

    But I have to admire any 90+ year old who had the guts to dump his previous Desktop PC running Win XP, and buy a HP Laptop running Win 8 ... he even managed to perform the 8.1 update
      My System SpecsSystem Spec

  8. #8


    San Jose - California
    Posts : 2,847
    8.1x64PWMC Ubuntu14.04x64 MintMate17x64


    Your father does not need to install teamviewer. From teamviewer.com, just tell him to download the version for the instant customer support as shown below. It is one single executable and all he needs is to double click to run then ask him for the teamviewer ID and password.
    NOTE: the teamviewer ID will be permanent for his PC so you might want to save it for future access.

    Click image for larger version
      My System SpecsSystem Spec

  9. #9


    That is a very good point/idea, i much prefer having it installed and then you can set up 'Unattended Access' and connect whenever he needs to without his father needing to do anything.

    The untended access can be done over teamviewer so as soon as he connects once he can set that up and then in the future he will be able to connect without getting the passcode etc... as he will have a static password.
      My System SpecsSystem Spec

  10. #10


    @ opgundcp & Jdobbsy

    Appreciate the heads-up .. this seems an easier option for him
      My System SpecsSystem Spec

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LogMeIn vs Teamviewer
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