Windows 8 and 8.1 Forums


Macrium Reflect Free installation problem

  1. #1


    Greece
    Posts : 341
    Win8.1 64bit, Windows 10 TP on VMWare Player

    Macrium Reflect Free installation problem


    I have 2 Dell laptops, bought at the same time, both same spec running Win 8.1.

    After several failed attempts and lots of forum browsing I finally managed to create a System Image on one laptop, using Macrium Reflect Free edition with the latest update.

    So I wanted to also do this on the other laptop.

    First I installed Macrium. This installed and opened without any problem. I then searched for updates as the file was a few months old and updated to the latest version. After this it was not possible to open the program: 'Macrium Reflect Disk Imaging has stopped working'.

    I uninstalled and tried again a few times with no success.

    So I thought I would try to create an image before updating, but got a familiar (to me when using Macrium) VSS issue which aborts the process. When I got this issue on the other laptop, updating the the current version was part of the solution, hence doing this immediately on the second laptop.

    So I decided to try a completely new install of the free edition from Macrium's website. This took a lot longer than the previous installs but eventually appeared to have completed successfully. But when trying to open the program I still get the 'stopped working' message.

    Here are the details:

    Problem signature:
    Problem Event Name: APPCRASH
    Application Name: Reflect.exe
    Application Version: 5.3.7149.0
    Application Timestamp: 53f0d0c0
    Fault Module Name: ntdll.dll
    Fault Module Version: 6.3.9600.17114
    Fault Module Timestamp: 53649e73
    Exception Code: c0000005
    Exception Offset: 000000000009b250
    OS Version: 6.3.9600.2.0.0.768.101
    Locale ID: 2057
    Additional Information 1: 4ce4
    Additional Information 2: 4ce4e113bc4c505a641a15c39fea5d69
    Additional Information 3: 92c4
    Additional Information 4: 92c46470e27626491c72c1abfb657a48


    Other helpful (to the reader) information:

    I have set my antivirus (Emsisoft) to allow Macrium.
    I do also have System Images created through Windows but I want an alternative just in case.

    I am not that technical (a little knowledge is definitely proving to be a dangerous thing!) so simple explanations and guidance would be appreciated

    And on that point, could someone please confirm if my VSS settings are correct. In Task Manager/Services tab VSS seems to have 2 settings: Stopped or Running. It is usually showing Stopped.

    If I click to Open Services, the VSS entry is set to Manual.

    So is Stopped/Manual the usual default?

    Thank you

      My System SpecsSystem Spec

  2. #2


    Harrisonburg, Va.
    Posts : 10,488
    Windows 8.1.1 Pro with Media Center


    I use Macrium.

    Mine is stopped---

    Click image for larger version
      My System SpecsSystem Spec

  3. #3


    Greece
    Posts : 341
    Win8.1 64bit, Windows 10 TP on VMWare Player


    Thanks David,

    Thought this would be okay along with the other setting at manual, so it gets started when needed. But I had read some threads where there were comments about 'Enabled' and 'Automatic' settings, which were confusing me somewhat.

    As a Macrium user are you able to comment on the installation problem I posted?
      My System SpecsSystem Spec

  4. #4


    Harrisonburg, Va.
    Posts : 10,488
    Windows 8.1.1 Pro with Media Center


    I have the paid version with the latest update.

    I've never had any error messages.

    As for the vss I do believe Macrium starts & closes it as needed.
    I've seen something like, "closing VSS service" when the image is finished.

    Maybe running this .bat file would help.
    Download it & unblock it & run it as Administrator.---

    dism.bat
      My System SpecsSystem Spec

  5. #5


    Greece
    Posts : 341
    Win8.1 64bit, Windows 10 TP on VMWare Player


    Thank you David.

    Would you mind explaining what dism.bat is, and what I might expect to see if I run it (success and failure options maybe).
      My System SpecsSystem Spec

  6. #6


    Harrisonburg, Va.
    Posts : 10,488
    Windows 8.1.1 Pro with Media Center


    Quote Originally Posted by SaggyMaggyPoo View Post
    Thank you David.

    Would you mind explaining what dism.bat is, and what I might expect to see if I run it (success and failure options maybe).
    It runs sfc & dism & sfc again.

    You can open it with Notepad & look at it.

    or scan it with your antivirus program.

    Click image for larger version

    just run it.it won't hurt anything.
      My System SpecsSystem Spec

  7. #7


    Quote Originally Posted by SaggyMaggyPoo View Post
    Fault Module Name: ntdll.dll
    Therein lies the issue...

    Read here...
    How To Fix Ntdll.dll Errors

    I suspect this will need a refresh of the windows system files. Also, Dell are notorious for using their own drivers for windows internal stuff that really doesn't need any help.

    Try checking the Dell site for updates, make sure the UEFI is at their latest incarnation and all drivers as well. I am using Reflect on an Acer laptop (win8.0) and Lenovo Miix (win8.1) tablet with no problems.

    The problem is almost certainly not with Reflect.

    Just one old fart's opinion.
      My System SpecsSystem Spec

  8. #8


    Germany/Florida
    Posts : 4,514
    Vista and Win7


    If you cannot get this installation problem fixed (unfortunately I have no clue what could have happened), I suggest you use the recovery CD for imaging (and of course recovery).

    You can download the recovery .iso from my OneDrive and burn that to CD. It works the same as the installed Macrium. Only small difference is that you cannot store the XML files and have to define the partition(s) you want to image and the repository for the image each time.
      My System SpecsSystem Spec

  9. #9


    Greece
    Posts : 341
    Win8.1 64bit, Windows 10 TP on VMWare Player


    Thank you for all contributions.

    Once I can get onto the laptop with the problem I will work through them and report back.
      My System SpecsSystem Spec

  10. #10


    Greece
    Posts : 341
    Win8.1 64bit, Windows 10 TP on VMWare Player


    Quote Originally Posted by David Bailey View Post
    Quote Originally Posted by SaggyMaggyPoo View Post
    Thank you David.

    Would you mind explaining what dism.bat is, and what I might expect to see if I run it (success and failure options maybe).
    It runs sfc & dism & sfc again.

    You can open it with Notepad & look at it.

    or scan it with your antivirus program.

    Click image for larger version

    just run it.it won't hurt anything.
    I can't give you any rep just now, David, so wanted to thank you for being so understanding with someone who isn't entirely confident about what they're doing
      My System SpecsSystem Spec

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