Windows 8 and 8.1 Forums


Win 8 Apps/store won't connect to internet

  1. #1


    Posts : 1
    Windows 8

    Win 8 Apps/store won't connect to internet


    ASUS laptop running windows 8

    I rarely use Win 8 apps, and run in desktop mode almost exclusively. Was having issues and was suggested I advance the OS to 8.1. That requires Store app. Store app gives a very generic "unable to connect" message with no options.
    I've done some research here and tried various things to no avail:
    -refresh the store app
    -a few cmd things
    -restart
    -turned off McAfee AND windows firewall

    Some suggest doing some type of system restore which claims to wipe out all desktop system apps. No thanks. That seems quite extreme for a program/connectivity issue.

    I'm uploading the cmd details as graphics below.
    Thanks
    Attached Thumbnails Attached Thumbnails Screenshot 2014-07-12 21.23.33.png   Screenshot 2014-07-12 21.28.22.png  

      My System SpecsSystem Spec

  2. #2


    Posts : 6
    win 8.1


    From my personal experience i wouldn't move to 8.1 until i was comfortable with the state of what i have.
    For what it's worth i have a similar problem with 8.1, the win 8.1 APPS STORE starts and then waits.
    I have tried all of these (below) without success but they may work for you under win 8.

    One thing i have not tried, because i don't know how to do it is to find the appsStore info on C: and rename it to see if Win rebuilds it. Maybe after renaming it create an empty folder.
    If anyone knows how to do that please let me know

    The things i have tried....

    Run as administrator for all of this where relevant.
    1. clean boot.
    How to perform a clean boot in Windows
    Make sure you scroll down to win 8.
    2. Run wsreset.exe as administrator.
    3. examine c:\windows\Logs\CBS and DISM
    as administrator, in cmd.exe
    or WinKEY + X - Command Prompt (ADMIN) :

    Type in at the prompt OR Copy and Paste these one at a time : (Hit enter after each)

    (These run slowly -- maybe >10min)

    Dism /Online /Cleanup-Image /ScanHealth

    Dism /Online /Cleanup-Image /RestoreHealth

    see How to Use DISM to Fix Component Store Corruption in Windows 8/8.1 and Windows Server 2012
    DISM - Fixing Component Store Corruption in Windows 8

    check the two log files.

    Repeat the previous steps for clean boot, wsreset

    Good luck.
      My System SpecsSystem Spec

  3. #3


    Posts : 6
    win 8.1


    Well, i "solved" my problem but i can't put my finger on the critical step.
    A step i performed was this
    Apps and Tiles Not Working or Responding: Fix in Windows 8
    And i downloaded and ran
    http://download.microsoft.com/downlo...nostic.diagcab
    I also ran this with Windows Firewall on, it blows up otherwise, and i think it is probably best left out. Seems rather an overkill but it might be necessary, see.
    Store - Re-register in Windows 8 and 8.1
    At this stage
    Dism /Online /Cleanup-Image /ScanHealth
    showed no problems.
    Then i set up a new account "Administrator" and did a clean boot as described in the earlier post.
    In safe mode the Administrator account was able to show the store, but of course there is no internet connection. So i rebooted again, and got into a world of trouble with BSOD on restart when i tried to access the store. One thing, i had forgotten to enable the services that had been disabled (msconfig step in how to boot clean).
    I had to troubleshoot on restart to get to a restore.
    i enabled all services.
    However there was another wrinkle. I use Mozilla Firebird and i was also having Internet Explorer not responding.
    I downloaded Glary utilities and used it to disable all IE addons etc without running IE..
    Another restart.
    Now IE works, and now i can access the app store.
    I have since gone back and disabled a swag of services which are slowing boot time. Best you check what services are running normally before you do the clean boot.
    Sorry i can't be specific as to what really mattered. Perhaps someone with more technical knowledge than me can step in.
    Last edited by Brink; 15 Jul 2014 at 10:22. Reason: updated link
      My System SpecsSystem Spec

Win 8 Apps/store won't connect to internet
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